Ship from USA to Kenya Reviews 

I had difficulty processing payments as the instructions in your Imail Kenya personal account requires one to make payment through Mpesa or DTB. Paybill completely didn't work. DTB worked only to be informed that at the present one is supposed to buy on his own and send the item to your shipping agents in US.

I was eventually supported to make purchase by one of your staff from the US end.

Very good people to work with. They ship almost everything and their timing is something anyone can work with. You can also ship perishables. It's pretty fast

The fastest shipping company in Kenya that I've experienced so far. I was using companies that take upto 6 weeks, but with iMail, 2 weeks and I have my packages. I'm really impressed

Fabulous and meticulous at what they do. My packages came very well packed. I also reweighed the goods and it was a match with a 0.05 error but that's nothing

Wonderful job. I just got my packages. We'll do business again

I feel obliged to write this review even though i had written one in another forum. I have used imail before. Even though there were severe delays in shipping, i was very understanding because the communication lines were always open n they maintained a certain level of transparency. This time, i had to keep asking for details about my package arriving for over a week before they could confirm to me any of this. Even still as i asked and timelines had passed, i was replied rudely when i now demanded for this information being told that they don't like dealing with customers who make demands. So they expect to operate however they wish, not respecting the timelines they have laid out, and not be questioned! So then, my package arrived in the country on 2nd dec and i made all payments i was asked to pay but still whenever i asked for local delivery, I'd get unhelpful answers like... Your package should be there already and to call the courrier. Courrier said they can't check without a waybill number. You can imagine the back and forth emails for days until today 8th dec, i finally called with full details and got my package. So i decided to weigh it before opening it, and it weighs 6.7kg while imail weighed it at 8.4kgs. so i have contacted them once again and have not even opened the package so that i maintain the evidence. I'm yet to get a response. I won't be surprised if they don't accept liability. Its been the trend.

Super affordable and very fast shipping. Work on doing UK too please

If shipping from the US and want goods delivered to your door with less hustle use this company. It's really straightforward.

This is honestly the best service to ship goods to Kenya at the moment. The reviews don't do them enough justice. I mean I got my shipment in 6 days. One thing to note though is that they have their own way of managing deliveries. As long as you are okay with that, you'll be fine.

The process is different from what I'm used to but they'll deliver everything intact

Perfect. One can even ship perishables with this service

Consistency seems to be back. I like the new shipment timelines

Good prices. It's also a straightforward process and they deliver to your house.

Service has been largely dependable in recent times. Nothing has been out of the ordinary. Note that communication is mostly done on email though

Regular updates that are very informative. This is one company I don't have to keep contacting just to figure out where my package is. Good service

I have shipped at least twice a month with iMail. When they used Turkish, service was really slow but when they switched, the service really improved.

Honest pricing. Door delivery. It's like a mini FedEx. Only cheaper. Pricing is inclusive of Customs. If you continue with the speed and the door deliveries, then count me as a repeat customer

The service is perfect for personal effects. Good packaging and labeling. No one does it better