I shipped a pair of loafers from Nordstrom US and instead received car spare parts. When I brought it up with customer service they insinuated that I could have switched the package myself. No accou... See more
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See what reviewers are saying
They are really great in terms of purchasing on your behalf but if the website doesn't accept their Kenyan credit cards, they'll charge you $5 for every $100 they transfer to the US. It's understandab... See more
I had difficulty processing payments as the instructions in your Imail Kenya personal account requires one to make payment through Mpesa or DTB. Paybill completely didn't work. DTB worked only to be... See more
I sent several boxes containing books I value very much and kitchen utensils. Unfortunately it seems they arrived to your company in a worn out box. Jon called me and assured me that everything inside... See more
Company details
Written by the company
Ship anything from USA to Kenya by air with our discounted shipping rates and track your parcels online.
Contact info
4901 13th Ave S #1013, 58103, Fargo, United States
- imailkenya.co.ke
3.4
Average
144 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
They can ship almost anywhere
They can ship almost anywhere. Company has very good rates for bulky shipping to South Africa
November 23, 2023
Unprompted review
KRA ha been making life very difficult…
KRA ha been making life very difficult for travelers... Companies like these step in to save the day
November 17, 2023
Unprompted review
THEY SCAMMED ME
Anyone who has never shipped with these criminals should never try. Few months ago they scammed me items worth kshs 7,000 only for them to take over 8 months despite them recieving the items on the third day of purchase from ebay. The 3-small items were less than a kg only for them to package my goods with other peoples products and ask me for Kshs 14,000 as sipping cost on delivery 8-Moths later!!!!!!
I will keep rating this corrupt company for scamming Kenyans until they are exposed.
June 17, 2023
Unprompted review
Reply from Ship from USA to Kenya
I am not sure whether you are referring to the right company. In case of anything feel free to contact us anytime regarding any issues you may have. You can also post the invoice you received to confirm it was from us
Nice to be able to track the packages…
Nice to be able to track the packages and good offline communication when your phone is not online. Would be great to have automatic WhatsApp notifications
August 25, 2023
Unprompted review
Incredible handling
Incredible handling. I shipped very fragile items and got them in perfect condition.
September 14, 2023
Unprompted review
Shipment was sent over three months…
Shipment was sent over three months ago. To date nothing given. They overcharge and then make excuses. They said pay the additional charges and you get the parcel else it will take time to come out. Now the fourth month is starting and they still are not interested in shipping or delivering. These guys are crooks. I have since then had three other shipments from US delivered but not these guys. Keep using the excuse the goods are stuck in customs....but other companies manage to deliver.
September 14, 2023
Unprompted review
Reply from Ship from USA to Kenya
As is public knowledge, KRA seized a lot of shipments from almost all shipping companies starting in June 2023 as they were trying to enforce their new policy of clearing goods by value as opposed to the tradition of using weight. All clients with goods in that shipment were affected and there was a slight extra charge which we communicated via invoice three months ago. We gave you the choice of waiting until we could negotiate the figure down since the extra charges were astronomical but you chose not to pay the invoice, We have communicated severally that as long as the invoice is paid, we would just need your delivery address and you can even send proof of payment and delivery address here. This was the only shipment we had an issue with and as mentioned earlier it affected all companies and as mentioned, we'd just need you to pay the invoice and provide us with your delivery address. We do apologize for that extra charge that affected the shipment but when it comes to KRA, it wasn't really a choice
Stress free shipping and remarkable…
Stress free shipping and remarkable communication system which notifies you both via email and traditional messaging.
August 20, 2023
Unprompted review
Shipping medical equipment is a…
Shipping medical equipment is a nightmare in Kenya but companies like these definitely make the job easier...
August 16, 2023
Unprompted review
I had a pallet to be picked up from New…
I had a pallet to be picked up from New Jersey and I'm happy with it's handling. Delivery is also very fast, 4 - 5 days on shipments sent on their own...
August 10, 2023
Unprompted review
I have ordered many times from the US…
I have ordered many times from the US and they have always delivered within two to three weeks
May 19, 2023
Unprompted review
Very good timelines
Very good timelines. No fuss about the shipping process
July 28, 2023
Unprompted review
Efficient
Efficient. My order was delivered in time, and I'm satisfied with iMail's service.
May 29, 2023
Fast shipping
Not very professional, but they definitely deliver on speed, which is most important in this case. There's room for improvement on customer service. Just because you're currently the cheapest and fastest doesn't mean you'll stay in the market forever, so improve on your customer service.
March 28, 2023
Unprompted review
As for customer service
As for customer service, i have experienced the worst so far . My package has been delivered to their facility since 27th Dec 2022 , However , i have not heard from them since . i have tried all methods to contact them , but have recieved zero response .
December 27, 2022
Unprompted review
Reply from Ship from USA to Kenya
We are closed for XMas. We reopen on Jan 3rd
Goosds are in safe hands
Goosds are in safe hands. You receive everything as you ship it.
November 30, 2022
Unprompted review
Large scale shippers who will deliver…
Large scale shippers who will deliver everything intact. No volumetric regardless of the volume of goods
November 25, 2022
Unprompted review
Terrible shipping company
Terrible shipping company. Items were to arrive 10 days ago. Still being taken in circles with the same old story of “arriving end of this week”
December 8, 2022
Unprompted review
Reply from Ship from USA to Kenya
This is Peter Nthigah, right?... This is Dec, where there is a lot of cargo but less capacity from most airlines. December delays are things we experience every year. The shipment has been late for less than 7 days and we have advised it'll be in Nairobi within the week so why not wait for the week to end
Thanks for all your team 🙏
April 26, 2022
Unprompted review
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