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Ship from USA to Kenya Reviews 136

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TrustScore 3.5 out of 5

3.7

Exporter
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Rated 5 out of 5 stars

I shipped a piano from Amazon and just received it at my house. Don't expect lightning speed because of the consolidating factor but you do get the goods intact

Rated 4 out of 5 stars

They are really great in terms of purchasing on your behalf but if the website doesn't accept their Kenyan credit cards, they'll charge you $5 for every $100 they transfer to the US. It's understandab... See more

Rated 5 out of 5 stars

I had difficulty processing payments as the instructions in your Imail Kenya personal account requires one to make payment through Mpesa or DTB. Paybill completely didn't work. DTB worked only to be... See more

Rated 1 out of 5 stars

Worst Customer Service ever! Not only do they hide charges, but when you raise a query, they are rude, act as if you are a bother, and it's a favour they are doing you. They do not state that laptops,... See more

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Company details

  1. Exporter

Written by the company

Ship anything from USA to Kenya by air with our discounted shipping rates and track your parcels online.

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3.7

Average

TrustScore 3.5 out of 5

136 reviews

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Replied to 25% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Avoid

Avoid, avoid, avoid. When you wake up,avoid. In the afternoon, avoid. And in the evening, avoid. Just avoid Imail. I just lost 2 valuable items with them. Unless you wanna chat with their customer care and at the end not find your item, just AVOID

December 22, 2023
Unprompted review
Ship from USA to Kenya logo

Reply from Ship from USA to Kenya

I thought this issue was due to a package that was not labeled correctly and the matter was concluded

Rated 1 out of 5 stars

THEY SCAMMED ME

Anyone who has never shipped with these criminals should never try. Few months ago they scammed me items worth kshs 7,000 only for them to take over 8 months despite them recieving the items on the third day of purchase from ebay. The 3-small items were less than a kg only for them to package my goods with other peoples products and ask me for Kshs 14,000 as sipping cost on delivery 8-Moths later!!!!!!
I will keep rating this corrupt company for scamming Kenyans until they are exposed.

June 17, 2023
Unprompted review
Ship from USA to Kenya logo

Reply from Ship from USA to Kenya

I am not sure whether you are referring to the right company. In case of anything feel free to contact us anytime regarding any issues you may have. You can also post the invoice you received to confirm it was from us

Rated 1 out of 5 stars

Shipment was sent over three months…

Shipment was sent over three months ago. To date nothing given. They overcharge and then make excuses. They said pay the additional charges and you get the parcel else it will take time to come out. Now the fourth month is starting and they still are not interested in shipping or delivering. These guys are crooks. I have since then had three other shipments from US delivered but not these guys. Keep using the excuse the goods are stuck in customs....but other companies manage to deliver.

September 14, 2023
Unprompted review
Ship from USA to Kenya logo

Reply from Ship from USA to Kenya

As is public knowledge, KRA seized a lot of shipments from almost all shipping companies starting in June 2023 as they were trying to enforce their new policy of clearing goods by value as opposed to the tradition of using weight. All clients with goods in that shipment were affected and there was a slight extra charge which we communicated via invoice three months ago. We gave you the choice of waiting until we could negotiate the figure down since the extra charges were astronomical but you chose not to pay the invoice, We have communicated severally that as long as the invoice is paid, we would just need your delivery address and you can even send proof of payment and delivery address here. This was the only shipment we had an issue with and as mentioned earlier it affected all companies and as mentioned, we'd just need you to pay the invoice and provide us with your delivery address. We do apologize for that extra charge that affected the shipment but when it comes to KRA, it wasn't really a choice

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