The Imarku knife set is top quality supported by their top quality customer service. The CS Team worked with me promptly on a problem (my fault) I had and resolved it quickly. Great job and comp... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Initially my knife set arrived with a block that was damaged in shipping. However, Imarku promptly shipped a new replacement block via 3-day Priority Mail, and even threw in a free knife sharpener wi... See more
I never reviewed before, but this time I would love to review about this wonderful customer service with imarku! Their customer service go above and beyond to help their clients, I tried to find a se... See more
Company replied
Imarku's Customer Service was top notch ..... I purchased a set of Cookware from the company, when the pkg arrived, it was missing the Stock pot. I reached out immediatly to Imarku, presented pho... See more
Company details
Written by the company
iMarku knives have manufacturing units based out of Japan. Our CEO, Mr. Mark Liu had started around a decade back. The story dates back to when one of his friends Bolton had a pretty frustrating time looking for a perfect chef knife. That is when he made up his mind to create something to make good knives. He had started young, went to Japan to learn more about Japanese art and culture to start making these Japanese knives. He had initially chalked out a 5-year plan, but things initially did not turn out as planned. He almost felt like quitting, but his girlfriend named iMarku kept on inspiring him to keep going. And that is how the brand came to be known as iMarku. Today iMarku has come a long way from making a single chef knife to an amazing range of world-class knives, prep tools, and cookware. And the story of our growth continues. We are only growing with bigger and greater plans of expansion.
Contact info
211 Erie St, 91768 , Pomona, United States
- +1-323-998-7088
- marketing@imarku.net
- imarku.net
4.7
Excellent
252 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wrong order sent
Wrong order sent. I ordered 16 piece and a 6 piece set was sent. I ordered $99 set $59 set received. I contacted them they say they will replace. I tried to send a picture of what I received as requested. Can’t. Disappointed!
April 11, 2023
Reply from imarku
Dear Nicholas, we have sent the right knife set for you and it was delivered,(the tracking num is 771911827848. The newest tracking info"2023-04-29 14:44 Hillsboro, OH, US, Delivered, Left at front door. "）please check your email and get back to us. Later if you have any further questions, please feel free to chat with us via the online chat on our official website.
I received several communications and a return label, I appreciate toyed quick response. Thank you
I was charged and received the wrong set. And, I was charged and received the right set two days later. I did not order the first set and I do not need two sets. Customer service never responded to my messages. The phone number does not go to customer service it goes to a residence. Please advise how I can get this resolved.
April 10, 2023
Thanks Imarku team!
I never reviewed before, but this time I would love to review about this wonderful customer service with imarku!
Their customer service go above and beyond to help their clients, I tried to find a set of knife with decent price, the imarku team keeps sending me emails till they found what am looking for and the also sent a gift with it. I truly get a piece of mind.
March 27, 2023
Reply from imarku
Hello Udei,
Thank you so much for reaching out and letting us know about the issue you encountered. We really appreciate your feedback and want to make sure we do everything we can to make things right.
We checked on your order and it looks like it was shipped using expedited shipping, which typically takes 1-3 days for delivery. We want to assure you that our after-sales team is working hard to help resolve the issue and has already reached out to you via email at imarku@imarku.net. Be sure to check your email for more information.
We're always here to help, so please don't hesitate to reach out to us through email or our online chat if you have any further questions or concerns. We're all ears and happy to assist in any way we can!
Thank you for choosing us and for giving us the opportunity to make things right.
Warmest regards,
Imarku
The knife set is very nice looking
The knife set is very nice looking. But they are not sharp at all very disappointed.The shipping was very slow but i guess that's par.
April 2, 2023
Reply from imarku
Hi Kenneth,
Thanks for your feedback about the knife set. We're glad you like how it looks, but we're sorry to hear it wasn't sharp and the shipping was slower than expected. Our after-sales team has already contacted you via email at imarku@imarku.net and we also have an online chat service available on our website.
We're sorry for the inconvenience this has caused you and we want to make things right. Our team is committed to resolving the issue and ensuring your satisfaction with your purchase.
Thank you for choosing our products and giving us the opportunity to serve you.
Best regards,
Imarku
Great Set
Great buy, fast shipping and so far, I love my new knives. They're sharp and stylish, plus the block is more compact than my old set.
March 30, 2023
Reply from imarku
Hi Jean, Thank you so much for all of the positive feedback, it truly means the world to us!Happy cooking!
Love these knives!!!
March 26, 2023
I didn't receive the pots I canceled…
I didn't receive the pots I canceled before they were shipped.
March 2, 2023
Reply from imarku
Dear Stephanie,
We are so so sorry for this situation.
After you gave us the feedback that you don't want the cookware set, we could process the returns for you. We have sent several emails from email:imarku@imarku.net. We could process the returns for you right away. Even if you told us you haven't received the package, we can communicate to solve the issue for you.(Tracking num is 1Z4998X30322240242 , the newest tracking info" 023-03-13 13:25 CHESAPEAKE, VA, US, Delivered"
We are responsible for out customers, so please don't worry about the issue, please get back to us soon from the email, thank you! Hope to hear from you soon.
All the best
Imarku Team
Sturdy sharp my favorite
Looking for a good knife to hone my skills and this one was perfect. Good weight and very sharp
March 12, 2023
Quick delivery
Quick deliver! Great product. Great price! Very happy!! Ordered a second set as a gift!
March 6, 2023
A great set of knives
A great set of knives. My wife just loves them and so do I. Great craftsmanship and quality.
March 10, 2023
The knife set I ordered was priced…
The knife set I ordered was priced fairly and it arrived on time. We are very pleased with the color and sharpness of the knives. They are beautiful!
March 20, 2023
The set we ordered at £140 was out of…
The set we ordered at £140 was out of stock in the uk so they gave us a set that Woukd have cost £300 for no extra charge. Brilliant knives,brilliant customer service .well done guys 😊
March 5, 2023
Ruined by water spots
Knives are really nice and we love everything about them except it’s not even a full month in of having them and there’s already water spots on them. They claim to be dishwasher safe and yet even when I don’t put them in the dishwasher they still end up with dark spots all over them. Very disappointing
January 27, 2023
Reply from imarku
Dear Chris,
We are so sorry for the situation. we are sure to be responsible for this issue. We have sent emails from imarku@imarku.net. Could you check in your mailbox? We will help you solve the issue properly asap.
All the best
Imarku Team
The quality of the pans and the sheer…
The quality of the pans and the sheer volume you get with this bundle is great for the price. Zero Toxin Stainless Steel, look great work great👍🏽
February 17, 2023
[Order #119931] Fast delivery
[Order #119931] Fast delivery. Knives in excellent condition.
February 5, 2023
more than 2 days waiting for feedback…
more than 2 days waiting for feedback my missing deliver item
February 3, 2023
Reply from imarku
Dear Brenda,
We are so sorry for the situation. We checked your package already delivered. We have sent emails from imarku@imarku.net. Could you check in your mailbox? We will help you solve the issue properly asap.
All the best
Imarku Team
Wonderful cookware
January 2, 2023
Great knives great service!
I had one knife with a loose tang. Imarku replaced it no problem
January 5, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.