Terrible order processing processes
I absolutely do not recommend this store.
I ordered and paid for an item after confirming it was "in stock" with their support chat.
After payment, there was silence for several days. I had to write to them myself, and only then did I find out the item was actually out of stock. They hadn't processed my refund because they "didn't know my bank details." In my opinion, it's the store's responsibility to contact me and get these details, not wait for me to figure out what's wrong.
I provided my details. After that, I spent a whole week writing and asking where my refund was, as it never arrived. Every time, I was fed excuses about waiting "3 business days," even though more than a week had passed.
After 9 days of my constant follow-ups, they claimed there was a "bank error." Again, why was I the one responsible for monitoring the refund status, and not the store that was required to issue it?
As soon as I wrote to them again, the money was "magically" found and refunded within an hour. On a Saturday. (Not in "3 business days").
Conclusion: I got the distinct impression that the store was trying to keep my money and only returned it because of my persistence. I have no complaints about the support staff themselves, but the store's processes for handling orders and refunds are terrible. I seriously suspect this was a deliberate attempt to deceive me.
