iMazing Reviews 

we traded in our old iPhone for a new…
we traded in our old iPhone for a new one. We tried to transfer the license to the new phone. They said we need a new license for the new phone.

From iMazing: However, if a device is broken beyond repair, replaced via warranty/AppleCare, stolen, or something similar that’s out of your control, then as long as you provide some sort of proof, such as a receipt from the repair shop, then we’ll allow unlinking the old device. Although, if it’s something within your control, such as you simply wanted to upgrade your device, or sold the old device, then we generally don’t allow unlinking the device from the Device License.

Needs to have a way to just download the conversation you want, not just the WHOLE text app. Spend 10+ hours downloading your whole phone history of texts just for ONE conversation.

I sent an email with my problem and I got a reply with a solution right away. So they were quick, solved my situation, and very helpful.

Fast response with a concise remedy that worked well to resolve the issue.

Respond my problem the next business day with a solution that works. :)

They were very quick to get back to me and very accommodating! Great customer service!

Support via email is fantastic App itself is very impressive with many features. Initial backup of 800Gb took about 2 hours but incremental back ups much quicker. Subscription policy is confusing Turns out you can use free version for backups but would need subscription to restore :0)

Quick, efficient, polite.

Was able to transfer my music from my iPhone back to Macbook. Great product! Easy to use.

Over the years I only once had a problem to recover my data after changing iPhone. That day I could benefit from iMazing when everything else had failed (I almost had forgotten to use iMazing). Since then I continue to update iMazing, I hope I won't ever need it, but I am confident in such case it will work. This is a fantastic tool.

The customer service is very nice and instant. My issue was resolved in less than 1 hour. Thanks very much for Michael's help.

The response to my problem was very quick and effective.

Very quick response!
Support addressed my problem with the first shot.
Thanks to the team.

Issue was quickly resolved to my satisfaction. No complaints.

Very good customer service. Responded quickly and took care of the issue to my satisfaction. Thank you.

Nothing but good things to say when it comes to iMazing software to manage my iphone 17 pro max and a couple other apple devices! Since I am mainly doing management from a PC laptop platform to external drive...it would be an otherwise teddious nightmare! IMazing has allowed me to feel in charge of my own data and devices that control this data with ease... iOS looking program scheme allows for easy operation, and honestly one of the best customer support dept i have ever dealt with... very responsive and knowledgeable!!! Lots of other people I am sure would love to benefit from a program like this, took me a little while before I stumbled across the software myself. The free version of the software has been opened up enough to get a good idea of how premium version can benefit you as well..

I've been using iMazing 2 for several years as my main tool to back up and manage my iPhones. It has been very reliable, and I especially appreciate having full control over my backups, independent from iCloud and iTunes/Finder.

Recently I ran into a rare license activation issue and contacted iMazing support. Lucas from the support team responded within just 3 hours — even though it was a Sunday — and manually resolved the issue on the server side with remarkable speed and precision.
He also proactively answered my question about the backward compatibility of iMazing 3 with my existing iMazing 2 backups, giving me extra peace of mind for any future upgrade.

Overall, iMazing is a solid and trustworthy piece of software, backed by a genuinely responsive and highly capable support team. I can confidently recommend it to anyone who needs more control and flexibility over their iOS backups.

High-quality, reliable, and virtually comprehensive software
Responsive, available, and knowledgeable technical support
I highly recommend it.

Exceptional customer service, very quick response to my technical question, and overall an incredible program to use to avoid headaches that come with the iTunes system.
Phenomenal!