Not only is the product superior, the customer service is exceptional. They're quick to respond with a keen focus on resolving your issue without dragging things on. I've recommended iMazing to any... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Quick response and resolution to my issue. It will be great if we have the ability to manage, edit and change our a/c and licensing details through a dedicated portal online. This will make things eas... See more
Company replied
The iMazing program is fantastic. Finally a simple and straightforward way to remove photos, videos, etc. and transfer them to a computer, external hard drive, etc. with ease and the program converts... See more
Company replied
Over the years I only once had a problem to recover my data after changing iPhone. That day I could benefit from iMazing when everything else had failed (I almost had forgotten to use iMazing). Since... See more
Company replied
Company details
Written by the company
DigiDNA is an independent software developer incorporated in 2008 under the name of DigiDNA Ltd in Geneva, Switzerland. From this quiet city nested near the snowy Alps, we write software with the pride and precision you'd expect from Swiss craftsmen. Our desktop software DiskAid was the very first iOS file transfer tool. It quickly became a reference, loved by millions. In 2014, we rebranded our flagship product ‘iMazing', to better reflect the iOS management powerhouse it had become.
Contact info
Boulevard des Tranchées 4, 1205, Geneva, Switzerland
- support@imazing.com
- imazing.com
4.6
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Great followup
I have been using iMazing for a number of years. Today I needed their help to change my email address. I sent in the request, and a short time later I received notification that it had been changed.
Outstanding!
August 15, 2026
Reply from iMazing
Thank you for your loyalty over the years and for taking a moment to share your experience, Robert. It's always a pleasure to support long-time iMazing users, and we look forward to being there whenever you need us.
IMazing’s support showed great…
IMazing’s support showed great communication, and they stuck with me though working out my problem until we came to a resolution.
August 15, 2026
Reply from iMazing
Thank you for sharing your experience. We're genuinely glad our support team was able to communicate clearly and stay the course with you until your issue was fully resolved. Your kind words mean a great deal to the whole team.
Fast and Outstanding Customer Support
I needed to reset my iMazing license, so I contacted customer support via email. My request was handled almost immediately, and the entire process was smooth and hassle-free. I really appreciate the quick response and professional approach of the support team. Excellent customer service and a great overall experience. Highly recommended!
August 13, 2026
Reply from iMazing
Thank you for sharing your experience, John. We are delighted to hear that our support team was able to assist you with your license reset quickly and efficiently. Feedback like yours is a great reminder of why we invest so much care in our support. We hope you continue to enjoy iMazing!
I’ve taken the time to write a 1 star…
I’ve taken the time to write a 1 star review where ever I can. Have used this product for years but recently they moved to a subscription model.
This is a simple money grab.
If I can’t own it I won’t use it. It’s that simple. They’ve lost me.
August 14, 2026
Unprompted review
Reply from iMazing
Thank you for your candid feedback, and for being a loyal iMazing user over the years. We understand that the move to a subscription model is a significant change, and we respect that it isn't the right fit for everyone.
To clarify: iMazing requires continuous engineering effort to keep pace with the frequent changes Apple makes to iOS, macOS, and device communication protocols, a one-time purchase model no longer allows us to sustain that level of development. Our blog post at https://imazing.com/blog/imazing-license-model explains the reasoning in detail.
If you have any questions or would like to discuss your options, please reach out at https://imazing.com/contact.
Excellent customer service and fast!
I had a question about licensing and it was answered in an hour, completely solving the issue. Best customer service I’ve had in a long time.
August 9, 2026
Reply from iMazing
Thank you, Charles, for this review, it truly made our day. We'll be sure to pass your kind words along to them. It's exactly the kind of interaction we strive for, and we're grateful you took the time to share your experience.
Best iPhone back up
Quick and easy way to back up an iPhone to either Mac or PC. Lots of other features like spyware detection and transfer to different device. Been using it for years and still discovering new abilities.
August 4, 2026
Reply from iMazing
Thank you for your kind words, we truly appreciate you taking the time to share your experience. It means a great deal to hear that iMazing has been a reliable part of your workflow for years, and it is wonderful to know you keep discovering new capabilities along the way. We are continuously working to improve and expand iMazing, and reviews like yours inspire us to keep going. We hope iMazing continues to serve you well!
As apps should be
Complete, smooth, easy-to-handle software. A complete, sophisticated and yet well-presented app.
August 2, 2026
Reply from iMazing
Thank you for taking the time to share this, Roberto. We are glad to hear that iMazing has struck the right balance between power and ease of use, that is exactly what we aim for. We hope to keep meeting your expectations with every update.
Reply from iMazing
Thank you so much for this kind review. It's great to hear you had a positive experience with iMazing. We look forward to continuing to support you.
Reply from iMazing
Thank you for taking the time to share your experience, Robert. We're glad to hear your issue was resolved promptly, that's exactly what we aim for. We hope iMazing continues to serve you well.
Reply from iMazing
Thank you for sharing this, and we're glad our team was able to address your question and free up the licence slot you needed. It's exactly the kind of outcome we aim for. We appreciate you taking a moment to leave this feedback, it means a great deal to the team.
Saying "Goodbye" to iTunes
First blush of Love (f/iMazing) was severing the umbilical to iTunes (no pain in transition and much satisfaction with smooth interface). It's ease of use is intuitive and I quickly familiarized navigating its framework.
July 21, 2026
Reply from iMazing
Thank you, Carl, for taking the time to share your experience with iMazing. We're delighted to hear that moving away from iTunes was smooth and that you found the interface intuitive right from the start. Welcome aboard, we hope iMazing continues to serve you well for years to come.
I appreciate the prompt turnaround and…
I appreciate the prompt turnaround and resolution to my help request. Thank you!
July 25, 2026
Reply from iMazing
Thank you, Laura, for taking the time to leave a review, we are really glad to hear your experience was a positive one. It is always rewarding to know we could help resolve things promptly. We appreciate your trust in iMazing, and please do not hesitate to reach out if you ever need anything in the future.
crap and more crap
crap and more crap. Time is vaulable, save yours. Ive been charged twice and you cant upload the code when you buy it. Not on mac or PC... 4 hours gone! money gone! poof imazing!
July 23, 2026
Unprompted review
Reply from iMazing
Thank you for your feedback.
We have requested your order details through Trustpilot. If a payment went through twice, the duplicate will be refunded once we can verify the charges. As for activation, license codes are entered directly in the iMazing app, on both Mac and PC.
Please respond to the information request, or contact us directly with your order number: https://imazing.com/contact
At the most critical time when I…
At the most critical time when I depended on this software to do the simple task of restoring an iPhone backup from a hard drive, it failed. Meanwhile, I was easily able to restore the backup using the native Finder app on MacOS. What did I pay all of this money for? 1 star.
July 22, 2026
Unprompted review
Reply from iMazing
Thank you for your feedback.
A restore that fails at the moment you depend on it defeats the purpose of the software. Dependability is the core of what iMazing offers, and we want to understand what happened in your case.
We have requested more information from you through Trustpilot. Once we have the details, our support team can investigate the failed restore.
You can also reach us directly at https://imazing.com/contact
Reply from iMazing
Thank you for the kind review, Duane. We're glad our support team was able to resolve your issue quickly, that's exactly the experience we aim to deliver. We appreciate your trust in iMazing.
iMAzing is a helpful product for…
iMAzing is a helpful product for iPhone- and iPAd- users. They have a eficient and helpful service with an short reaction time.
July 22, 2026
Reply from iMazing
Thank you for the kind words, Hanspeter, we're glad to hear iMazing has been helpful and that our support team could assist you promptly. We'll keep working to improve both the product and the support experience. We appreciate you taking the time to share your feedback.
The DigiDNA support team took the time…
The DigiDNA support team took the time to understand my case, provided helpful guidance, and went above and beyond to assist me throughout the recovery process. Thanks to their support, I was able to recover important data that I thought was lost. Their responsiveness, expertise, and dedication were outstanding. I highly recommend DigiDNA. Thank you again for the excellent support!
July 21, 2026
Reply from iMazing
Thank you for sharing this, Zlatko, it means a great deal to the whole team. We're very glad we could help you recover your important data and that our support was there when you needed it most. Your trust in DigiDNA is something we genuinely take to heart.
Very Quick response to a problem I had.
Very Quick response to a problem I had.
I have been using IMazing for several years and it has rescued me from several disasters with my IOS Devices. It also acts as another backup for your contents from Ipad and Iphone.
July 13, 2026
Reply from iMazing
Thank you for this wonderful review and for your long-time loyalty to iMazing. It is great to hear that our support team responded quickly and that iMazing has been a dependable companion through the years, knowing it has helped you through critical moments with your iOS devices means a great deal to us. We will continue to be here whenever you need us.
Excellent suport and talk.
July 20, 2026
Reply from iMazing
Thank you, Jose, for taking the time to share your experience. We are delighted to hear that our support team was helpful and that the conversation met your expectations. We look forward to being here for you whenever you need us.
Friendly support email
July 19, 2026
Reply from iMazing
Thank you for your kind words. We're pleased to hear you had a positive experience with our support team. Friendly communication is something we genuinely care about, and it's great to know it comes through, feel free to reach out anytime.
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