Best customer support. True Legends. They have a product that delivers. Thankyou Customer Support Legend Lucas **Crowd goes wild** . He really is a legend. What a guy.. Thankyou for amazing sup... See more
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Review summary
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What people talk about most
Reviews shaping this summary
The Support team were patient and helpful as they informed me how to look for some lessons from a CD which I had manually added using iTunes many years ago. My iPod did not register these as separa... See more
I've had many questions over the years I've used iMazing. Their tech support would respond almost immediately with the clarification I needed and tips on how to resolve my specific issue or the rea... See more
Where Apple has ‘dropped the Ball’, Imazing has picked it up and run for a Touchdown! ❤️. Eg I can now backup my iPhone to my External USB Drive❤️ Also , eg my friends ITunes PC Playlists , that IClo... See more
Company details
Written by the company
DigiDNA is an independent software developer incorporated in 2008 under the name of DigiDNA Sàrl in Geneva, Switzerland. From this quiet city nested near the snowy Alps, we write software with the pride and precision you'd expect from Swiss craftsmen. Our desktop software DiskAid was the very first iOS file transfer tool. It quickly became a reference, loved by millions. In 2014, we rebranded our flagship product ‘iMazing', to better reflect the iOS management powerhouse it had become.
Contact info
Boulevard des Tranchées 4, 1205, Geneva, Switzerland
- support@imazing.com
- imazing.com
4.7
Excellent
6K reviews
Replied to 97% of negative reviews
Typically replies within 48 hours
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Excellent support
Excellent support, I purchased iMazing 2 sometime ago and have never have an issue receiving support from the iMazing team, highly recommended. Thank you iMazing
February 3, 2026
just as advertised
January 26, 2026
Great tool BUT.....
The fact that the software allowed me to recover my music was excellent however I feel that the licensing is overly restrictive. You can only buy a subscription and it is tied to a specific number of devices. It's bad enough you don't own what you pay for but you also don't get to use it on multiple devices unless you pay yet more. Unfair in my opinion!
January 31, 2026
Your agent extended grace in my…
Your agent extended grace in my situation. Thank you.
January 25, 2026
Support is good. Change license to signature doesn’t
I bought license of imaging to use an alternative to iTunes.
In the beginning was amazing. But when was launched the version 3 and the business operation of software was be chanced by license for signature, lost so much of my attention. Because if I believe in a software and bought it, I wanted that software company keep the same method (license don’t signature).
The attention be support equip is amazing and fast.
January 31, 2026
Reply from iMazing
Thank you for your feedback — it is useful as we continue improving both the product and how we present our options.
Many customers use iMazing as a desktop alternative to iTunes/Finder for local device management — backups, transfers, and access to iPhone/iPad data. Keeping those workflows reliable requires ongoing work because Apple’s ecosystem evolves constantly (iOS updates, connectivity behavior, and device handling).
Today, iMazing is offered via subscription plans that remain fully functional for the full term, can be cancelled anytime, and include ongoing compatibility updates and new releases during the subscription period. The goal is to keep the licensing straightforward while ensuring users always have access to the latest supported version.
We also appreciate your kind words about our support team!
iPhone doesn't connect
Every time I connect my iPhone to back it up, it won't pair. I have to delete everything off my computer, reinstall, reboot computer and phone, and even then it won't work this time. The last time it wouldn't connect I spent 3 weeks with support before it finally worked. I bought a perpetual license and have managed to make 4 backups in 18 months. I am deleting this app and writing off the cost - it is useless and not worth the headaches and frustrations
I received the reply from iMazing offering to have their support team take a look. I had them help me last time this happened and, as mentioned, after 3 weeks of frustration, I deleted everything and reinstalled everything and it finally worked. Once! I have now gone back and done everything that I did before and everything they suggested and nothing is working. My PC will not pair with my iPhone. I don't know or care if it is an iOS issues or a Windows issue. These systems are not talking to each other and it is not working for me. If iMazing doesn't work any longer, or without endless frustration, for backing up iPhone to PC, then it should be noted so PC users don't purchase.
January 30, 2026
Unprompted review
Reply from iMazing
Thank you for sharing your feedback.
iMazing’s backup workflow relies on Apple’s pairing/security handshake. In practice, that means that when you connect an iPhone, the pairing must be confirmed on the device: unlock the phone, accept Trust This Computer, and enter the passcode when prompted. If that confirmation is missed or blocked, the iPhone will appear as “not pairing,” and the backup cannot start.
Because this handshake is enforced by iOS, iMazing (like any third-party tool) can’t bypass it. The good news is that in most cases it’s resolved by reconnecting with the iPhone unlocked and watching for the trust/pairing prompts on the device.
If you’re open to it, our support team can take a quick look and help you get back to consistent backups. Please contact us at https://imazing.com/contact
Quick Response time.
January 30, 2026
I went to them with an unusual support…
I went to them with an unusual support request.
They solved it fairly and quickly.
January 30, 2026
I was having trouble with my license…
I was having trouble with my license and I sent a request for support. They responded within 24 hours with a solution. The whole interaction was very pleasant and productive.
January 29, 2026
One of the worst apps ever!
One of the worst apps ever!
Every time there is a new update, I get a lot of bullshit. No connection, no recognition Iphone and and and...... Time after time. I've had enough. I have an official licence by the way. Now, 29-01-2026 My Iphone is not recognized again. Have to install Itunes again. Yeah right. No way! NOT RECOMMENDED !!!!!
January 29, 2026
Unprompted review
Reply from iMazing
Thank you for sharing your feedback.
iMazing updates are released to keep pace with Apple’s frequent changes (iOS updates, device services, Windows/macOS components) and to maintain stable connectivity and performance — which is what millions of users experience day-to-day.
For a “device not recognized” situation like the one you describe, the first step is to restart both the iPhone and the computer, then reconnect using a known-good cable and a different USB port. In the vast majority of cases, that resolves the issue.
If you’d like help getting things working again, please contact our support team directly and include the brief technical details they’ll need to assist: https://imazing.com/contact
thank you for your help
January 29, 2026
Quick response with extra information
Quick response to my question. I was also given information on how to use iMazing to accomplish what I wanted to do.
January 20, 2026
GREAT SERVICE in a very timely manner!!!
January 28, 2026
Useless and cannot do what it claims. Terrible customer service (zero in fact)
Terrible. Useless and simply cannot do what it advertises in my opinion. I bought this to download Whatsapp messages. All I get after hours and hours wasted trying, is a notice saying can’t load data . Have tried absolutely everything possible - seems many things can get in the way of what seems a simple transfer. Contacted customer support yesterday morning (now 8pm the next day and no follow up). Told it had been “passed to Level 2”. Thanks Level 2. I will be seeking a refund. This product doesn’t work.
January 23, 2026
Unprompted review
Reply from iMazing
Thank you for sharing your feedback.
To clarify what happened: we did pick up your ticket and started investigating what could have been a rare bug behind the “can’t load data” message. However, we should have outlined our first troubleshooting steps much more clearly from the start (including our First Aid checklist at imazing.com/first-aid), rather than leaving you with the impression that you were stuck waiting on escalation.
We also understand that you were working under time constraints, and that a longer troubleshooting exchange may not have been practical at that moment.
We’ve reached out again to continue the conversation, offer concrete next steps, and do our best to leave you satisfied — whether that means getting the export working or helping with the appropriate next option.
Thank you again for your feedback — we’ll follow up as soon as we have your reply and will do our best to make things right.
Problem solved in short time
Having a problem, I contacted the helpdesk. And in short time, I got support, and the problem was solved
January 16, 2026
Timely response to support
Timely response to support. Techs were responsive, prof, sent helpful links. The tech also knew exactly what I was attempting to do, and corrected my understanding in a very respectful manner. Only two email, and successful transfer of data!
January 13, 2026
Authentic human support — fast and reliable.
Contrary to the current trend of being sent into endless loops by automated A.I. agents, within hours, not days, I received personal and useful support from Lucas. Problem identified, communicated, and satisfactorily resolved within 24 hours.
January 19, 2026
Thank You Amazing team..
the quick response of the Imazing team in response to my need of help was nothing short of amazing. Kudos to the team. the understanding of what I needed was great. they definitely made it a pleasure with their help and expertise.
January 18, 2026
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