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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, expertise, and helpfulness, noting that they feel supported and well-informed throughout their processes. Many highlight the exceptional customer service, appreciating the clear guidance, detailed explanations, and prompt responses that make complex situations manageable. People frequently commend the team for their ability to simplify intricate procedures and provide tailored solutions. However, some people were dissatisfied with the service, reporting issues with inconsistent communication and a lack of a dedicated case manager. A few reviewers also mentioned that they felt the company did not adequately address their specific situations, leading to unexpected complications and a feeling of having to manage most of the process themselves.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

Reviewers mention ambiguous feedback about service. Many customers praise the high level of expertise,... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlighted the helpfulness and... See more

Location

Clients share ambiguous opinions on location. Many customers discuss their relocation to Portugal, with some... See more

Customer communications

Users describe ambiguous interactions with contact. Some customers report positive experiences, such as a... See more

Based on these reviews

Rated 5 out of 5 stars

Perfect experience! From Day 1 I felt like I'm in reliable hands and being directed softly. Every step explained, every question answered, every action well prepared, every doubt or fear dispelled. N... See more

Rated 5 out of 5 stars

A year and a half ago, I moved to Serbia with Imigrata. Throughout this relocation process to a new country, I had this amazing team alongside me. All questions and nuances were clarified beforehand,... See more

Rated 5 out of 5 stars

We contacted Imigrata for help in getting an appointment in AIMA through the court, since it’s not possible to make an appointment now. Everything ended successfully, we got the appointment. The emplo... See more

Rated 5 out of 5 stars

My move from Israel to Europe was a big step, even though I’d already handled immigration from Russia on my own before. This time I wanted true experts by my side — and IMIGRATA delivered. My consult... See more


Company details

  1. Immigration and Naturalization Service

Written by the company

Helping people start a new life in Portugal, Spain, Germany, Serbia, Montenegro, Latvia, Chile and Ecuador. We immigrated there ourselves and now can help you!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

157 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Imigrata is the best

Imigrata is the best! The team of professionals, supporting me along the way, helping me with all the questions that I had. Thanks to them I had super easy nomad visa process. Definitely recommend!

January 1, 2024
Unprompted review
Rated 5 out of 5 stars

Great consultation

The consultation with Ilya was great and insightful. He dived deep into our case in order to give us better advice and point to the right direction. Really appreciate his assistance. Hope our adventure to move to Portugal will be worth it.

October 8, 2024
Unprompted review
Rated 5 out of 5 stars

I had a consultation about the…

I had a consultation about the immigration program to Portugal (D7 visa) and I am very satisfied. All of my questions were thoroughly answered, and the specialist provided comprehensive information. The consultation was informative and clear, which helped me better understand all the stages and details of the process.

September 30, 2024
Unprompted review
Rated 5 out of 5 stars

All great

Ilya Gorodetsky. Very thorough approach to solving our situation. Also he gave us additional advice for our project, not directly related to the goal of the meeting. Thank You

September 4, 2024
Unprompted review
Rated 5 out of 5 stars

Competent recommendations

The counseling was as helpful and informative as possible. The counselor explained topics that I did not know about before. A work plan was drawn up. After this consultation I can confidently submit documents to the visa center myself, as I received enough information. I recommend using the service, even if you do not know what to ask, they will tell you everything.

September 13, 2024
Unprompted review
Rated 5 out of 5 stars

digital nomad, es

Great experience overall, all the heavy lifting was on their shoulders, assisted in all steps of the application process, which eventually resulted in obtaining the residence permit in Spain.
Perfect choice if you don't want to spend time on the bureaucracy and paperwork which can be tedious and complicated sometimes.

July 23, 2024
Unprompted review
IMIGRATA logo

Reply from IMIGRATA

Artem, felicidades por tu nueva vida! We hope it will always be sunny for you! And thanks for the kind words!

Rated 5 out of 5 stars

Student residence permit, Portugual

The company helped me to obtain Portuguese residence permit as a student. From my very first (panicked) call when I was suddenly admitted in August and even before I paid them anything they were extremely helpful, practically immediately replied to my questions (trust me, with Portuguese pace of life you will especially appreciate it) and did everything they promised without trying to sell unnecessary services and without promising the things they cannot do. Thanks again guys!

July 4, 2024
Unprompted review
IMIGRATA logo

Reply from IMIGRATA

Thank you for your nice feedback, we wish you a stress-free life in Portugal! :)

Rated 5 out of 5 stars

I recommend it!

I would like to express my gratitude to the Imigrata team, and in particular, to the manager Natalia, for all the help and assistance in obtaining a Portuguese residence permit under the Digital Nomad visa!
Since the first consultation Natalia helped us with preparation and collection of documents for submission to the consulate, with preparation for moving, filing documents with the migration service, etc.
All the time (from April 2023 to May 2024) Imigrata team was constantly in touch and answered all our questions.
The support is excellent, the cost of services is quite adequate.
Thank you very much again!
Now I recommend you to everyone!

July 11, 2024
Unprompted review
IMIGRATA logo

Reply from IMIGRATA

Sergei, thank you for taking the time to share your feedback and for being the best client! We wish you all the best in Portugal!!

Rated 5 out of 5 stars

One year with Imigrata

in April 2023, I entered into an agreement with Imigrata; unfortunately, the application of our visa took a very long time due to constant interruptions in accepting documents, and the entire process of obtaining a D visa took more than a year. All this time, Imigrata employees were with me. They have excellent customer service and I have always received answers to my queries. Many thanks to Ilya, he led me to the case all this time. Imigrata are very reliable guys to whom I am grateful for this difficult year and their support.

June 13, 2024
Unprompted review
Rated 5 out of 5 stars

IMIGRATA helped me with obtaining a…

IMIGRATA helped me with obtaining a residence permit for a D7 visa and my daughter's student visa. Very attentive staff, really customer-oriented service at a fair price. Many thanks for the attentive attitude throughout the long journey. I recommend these guys - an excellent team of specialists working hard on clients cases.

June 11, 2024
Unprompted review
Rated 5 out of 5 stars

Student residence permit in Spain

I have learned about IMIGRATA from an ad on Youtube. They were among several candidates that I was considering. After a few consultations, I decided to proceed with my immigration using their services.

The primary obstacle in my case was the requirement to obtain a long-term Schengen visa. (I am a Russian citizen unwilling to visit Russia, which is a complex case). Unfortunately, they (or, more precisely, their partners) ultimately proved unable to help in this regard. Therefore, after an unsuccessful attempt, I was forced to proceed on my own, using other means.

However, once the long-anticipated visa had been granted, everything went swift and smoothly. Under their guidance, we have gathered all the documents and applied for a residence permit in Valencia, Spain. Now, in less then a month since my arrival in Spain, the application has already been approved. (Which is miraculously quick, according to other people's experience). Without IMIGRATA, the process would definitely have been much more troublesome.

I am totally satisfied with their service on this stage and will certainly recommend IMIGRATA to other people planning a relocation.

Thank you!

June 1, 2024
Unprompted review
Rated 5 out of 5 stars

Immigration to Portugal with IMIGRATA

IMIGRATA helped me obtain a residency card in Portugal through education. From the first contact to the final stages of document processing and relocation, they demonstrated professionalism and customer care at the highest level.

Initially, when I decided to seek their assistance, I appreciated their ability to take care of all aspects of my university admission, from document collection to application submission. They prepared motivational letters and coordinated the whole process.

However, their assistance didn't stop at admission. They provided incredible support in obtaining the visa and subsequently processing the residency card.
Thanks to their efforts and support, my relocation and adaptation went smoothly and without unnecessary stress.

Overall, I recommend IMIGRATA to anyone seeking professional assistance in obtaining a residency card or in any other matters related to education and immigration in Portugal. They are the perfect partner on the path to your goals and dreams.

April 17, 2024
Unprompted review
IMIGRATA logo

Reply from IMIGRATA

Thanks for your review, Elena! Have a great time studying and living in Portugal

Rated 5 out of 5 stars

Digital Nomad visa/resident permin in Portugal

The guys helped me obtain a visa and then a residence permit in Portugal. They were maximally client-oriented and flexible in determining the services I needed. It seems the company has many local contractors, so I didn't bother myself with how exactly the process unfolds step by step; the main thing is that I got a positive result. There were a couple of unexpected moves by the unpredictable Portuguese bureaucratic machine, which the guys resolved quite quickly and efficiently. As far as I understand, in my case, the process went relatively fast: the step between key points of the path — applying for a visa, receiving a visa, registration with immigration, waiting for the residence card — took roughly 2 months for each stage.

March 21, 2024
Unprompted review
IMIGRATA logo

Reply from IMIGRATA

Roman, thank you for your feedback and trust. It is true that moving to Portugal can have all sorts of difficulties, we are glad that we were able to overcome all of them together with you. Good luck in Portugal!

Rated 5 out of 5 stars

Awesome guys

Awesome guys! Special thanks to Ilya, who was supporting me during the year from just the idea to move to the residence card.

February 23, 2024
Unprompted review
IMIGRATA logo

Reply from IMIGRATA

Thank you, Olga, for your trust!

Rated 5 out of 5 stars

Awesome

Dont usually write review, but these guys helped me a lot, they saved a million thousand of my time

February 9, 2024
Unprompted review
IMIGRATA logo

Reply from IMIGRATA

Bogdan, thank you so much, and our best wishes in your new country!!

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