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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, expertise, and helpfulness, noting that they feel supported and well-informed throughout their processes. Many highlight the exceptional customer service, appreciating the clear guidance, detailed explanations, and prompt responses that make complex situations manageable. People frequently commend the team for their ability to simplify intricate procedures and provide tailored solutions. However, some people were dissatisfied with the service, reporting issues with inconsistent communication and a lack of a dedicated case manager. A few reviewers also mentioned that they felt the company did not adequately address their specific situations, leading to unexpected complications and a feeling of having to manage most of the process themselves.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

Reviewers mention ambiguous feedback about service. Many customers praise the high level of expertise,... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlighted the helpfulness and... See more

Location

Clients share ambiguous opinions on location. Many customers discuss their relocation to Portugal, with some... See more

Customer communications

Users describe ambiguous interactions with contact. Some customers report positive experiences, such as a... See more

Based on these reviews

Rated 5 out of 5 stars

Perfect experience! From Day 1 I felt like I'm in reliable hands and being directed softly. Every step explained, every question answered, every action well prepared, every doubt or fear dispelled. N... See more

Rated 5 out of 5 stars

A year and a half ago, I moved to Serbia with Imigrata. Throughout this relocation process to a new country, I had this amazing team alongside me. All questions and nuances were clarified beforehand,... See more

Rated 5 out of 5 stars

We contacted Imigrata for help in getting an appointment in AIMA through the court, since it’s not possible to make an appointment now. Everything ended successfully, we got the appointment. The emplo... See more

Rated 5 out of 5 stars

My move from Israel to Europe was a big step, even though I’d already handled immigration from Russia on my own before. This time I wanted true experts by my side — and IMIGRATA delivered. My consult... See more


Company details

  1. Immigration and Naturalization Service

Written by the company

Helping people start a new life in Portugal, Spain, Germany, Serbia, Montenegro, Latvia, Chile and Ecuador. We immigrated there ourselves and now can help you!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

157 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent experience, I recommend them

Imigrata was recommended to me by friends. We were moving to Spain, so our managers were Polina and Anatoly. All the necessary documents were collected on time, everything was checked, the necessary appointments in the organisation were made. The guys work very politely, very attentive, I don't have any complaints! I highly recommend them!

January 31, 2024
Unprompted review
IMIGRATA logo

Reply from IMIGRATA

Thank you so much for your recommendation and kind words! It matters a lot to us!

Rated 5 out of 5 stars

Best value for money, great team

I've researched a few agencies before making a choice and deciding to work with Imigrata.
Their fees and value for money is definitely the best i've seen on what's available on the market.
The team is very friendly, responsible, efficient and helped me every step of the way. Like any other process, relocation has its challenges and things like misunderstandings or confusion about some information are bound to arise, the important thing i'd like to highlight is that even when some problems arose, Imigrata team always had a respectful and positive attitude and always came up with several solutions to the challenge. Thank you so much to Polina and Anatoliy for all the work they put into helping me make a distant dream a reality! I'd highly recommend their team!

January 19, 2024
Unprompted review
IMIGRATA logo

Reply from IMIGRATA

Thank you so much for your detailed feedback! Polina and Anatoliy really love Spain and are happy to help anyone who is moving there.

Rated 5 out of 5 stars

Thanks for fast and professional help with Spanish residence for russian citizen

I’m grateful to the company and especially to Polina for their assistance during the whole period of preparing the documents and waiting for the result. We sorted out different cases, including special types of the documents for a particular situation. I wouldn’t have succeed without their help. Despite of more than 3-month delay in submission of documents, there was a chat support for all matters of interest throughout the entire time.

December 26, 2023
Unprompted review
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Reply from IMIGRATA

Pavel, thank you for your trust in our company! We are very happy to see you in Spain!

Rated 5 out of 5 stars

I recently used this company for my…

I recently used this company for my immigration needs and was impressed by their focused, straight-to-the-point approach. Their attention to detail was remarkable, ensuring every aspect of my application was meticulously handled. Their personalized service, understanding my unique situation, and tailored solutions were exceptional. Their expertise and guidance were invaluable, leading to a successful outcome. Highly recommend for efficient and reliable immigration assistance.

December 27, 2023
Unprompted review
IMIGRATA logo

Reply from IMIGRATA

Thank you, Dmitry, for kind words. Immigration is one in a lifetime (well, usually) experience, and we make sure it's handled with the most professionalism.

Rated 5 out of 5 stars

Decent choice

For now, we received approval for a Digital Nomad visa and awaiting our appointment to get fingerprinted for receiving the residency permit.
So far, the interaction with Imigrata has been good: all our questions have been answered, and all our concerns are resolved. Guys from Imigrata are always in touch and helped a lot with collecting and preparing the required documents, their submission, and resolving various difficulties that happened during the process.
The important point here is not to expect that everything will be done for you.

December 15, 2023
Unprompted review
Rated 5 out of 5 stars

Very positive experience

Very positive experience. Right from the start, I noticed they offered a bigger package compared to some other agencies I had researched. This was a major plus that made me choose Imigrata.

Their level of support is really good.
What stood out the most was the friendly communication style of Polina and Anatoly (Spain).
I really hate paperwork, but these guys made the whole process much more manageable and stress-free. Whenever I had a concern (and I had many concerns!), they were there with a solution or an alternative approach.

Overall, I recommend Imigrata for anyone looking to move to Spain as a digital nomad.

December 15, 2023
Unprompted review
Rated 5 out of 5 stars

A simple way to move from Russia to Portugal

When the time came to think about moving to another country, the choice was made in favour of Portugal. But the apparent ease of the process turned out to be deceptive. And I am very glad that I met the guys from Imigrata. Already at the first introductory consultation Ilya answered all my questions and helped me to orientate with the relocation programme. The D7 visa was chosen and all the documentary support for it went smoothly and smoothly. Yes, there were some difficulties with the registration of an account in Portugal, with renting accommodation, but the company's employees were able to help me and reduce the degree of anxiety. I know for sure that every case is dealt with by the whole team, not just one employee, I know that in complicated cases I will definitely get an answer. The guys are always on the phone and work promptly. I am grateful to the whole team of Imigrata that I now live in Portugal next to the ocean!

September 20, 2023
Unprompted review
Rated 5 out of 5 stars

Armenia to Spain in 1 month

My wife and I enjoyed working with the Imigrata team during entire process and it felt like we're in the competent and caring hands. All papers were prepared in one shot, all questions answered and even more -- we were accompanied to each office.
Great experience, I definitely recommend Imigrata if you want to delegate all the boring work and value your time!

December 14, 2023
Unprompted review
Rated 5 out of 5 stars

Seamless Relocation to Portugal with Imigrata's Expertise

I approached Imigrata while still in Russia, faced with the complex task of relocating to a new country. Their CEO, Alex Khodorkovsky, kickstarted the process with a comprehensive meeting, setting the tone for the personalized service that was to follow. Ely (Ilia) Gorodetsky, my dedicated manager, was consistently responsive and became a pillar of support throughout the journey.

Imigrata expertly navigated me through the intricacies of obtaining a digital nomad residence visa (D8). The initial stage involved setting up a business in Serbia, which not only facilitated my residence permit there but also connected me with a long-term client. Within a week, I found myself in Serbia, and in seven months, I was soaking in the ocean view from Portugal, a testament to the effectiveness of their process.

The seven-month duration might seem lengthy, but it was a necessary period to build a solid case from the ground up. Imigrata's strategic planning allowed me to accumulate the necessary financial proof while I enjoyed Serbian hospitality. The latter part of the wait was mostly administrative, involving clear and constant communication with the consulate and the visa application process.

I am particularly impressed with Imigrata's extensive network, which proved invaluable. From setting up businesses to navigating tax laws, their connections paved the way for smooth transitions. They offered resources like a tax consultant who clarified the Portuguese tax system, enabling me to take advantage of favorable tax regimes.

Moreover, Imigrata's fairness in pricing, especially when compared to other agencies, adds to their credibility and value.

In conclusion, my satisfaction with Imigrata stems from their comprehensive support, efficient strategies, and fair pricing. They've made my move to Portugal not just a dream come true but a pleasant reality. Thank you, Imigrata, for turning a complex situation into a journey of new beginnings.

December 12, 2023
Unprompted review
Rated 1 out of 5 stars

Situational swindle

Unfortunately, these people has no idea how do immigration laws works like. All information from their consultations is available on internet and mostly incorrect. They take no responsibility for the cases and cannot provide legal assistance.

December 27, 2022
Unprompted review
IMIGRATA logo

Reply from IMIGRATA

Hello! We are sorry that you think that way, however, Trustpilot is a platform for clients to post opinions about services or products they have received. This is not the site to just mention that you dislike someone. You have never either consulted with us, or used any of our services and cannot know anything about our expertise or professionalism.

Rated 5 out of 5 stars

Very efficient and professional

I've had a very helpful and inspiring consultation with Polina.
I had been completely delighted, because in 45 minutes I've got all necessary answers to all of my questions.
I highly recommend to use the consultation of guys from imigrata.com if you decide to emigrate. Thank you!

November 28, 2022
Unprompted review
Rated 5 out of 5 stars

We did it!! On to Portugal )

We did it!!! D7 Visa approved through the DC Consulate! On to Portugal!
Want to thank Imigrata staff, especially Alex and Natalia for excellent professional service. They answered our calls and messages super-fast around the clock, including weekends. Had our initial consultations on 11/15/21, got the list of documents to prepare and started the process.
Below is some info from our perspective to you help in your D7 visa application journey:
12-month Lease Agreement - start here as this was the most time intensive task. Imigrata helped us with some life hacks here, so we only overpaid for 1 month rental instead of the usual 3 months, as others do.
NIF - we had no rush, so did it in about 5 days by power of attorney through Natalia (Imigrata).
Bank Account - 5 days – Natalia and Imigrata staff opened account at Millennium bank — this probably could’ve been done faster, ~3 days but we had some issues with printing and scanning the account opening documents. Needless to say, 5 days was amazingly fast. We shipped the signed documents via DHL on Thursday evening and on Friday (the next day) our account was open! Natalia received the documents Friday, completed her steps, sent the docs to Millennium the same day and the account was opened.
Funding Bank Account - Wise - this was easy, fast, and straightforward.
Notarization - we went through our bank but UPS also does notarization if you schedule an appointment.
Passport Photos - CVS - we used scissors to cut our photos to meet the size requirements, nothing fancy
Medical/Travel Insurance - VFS Global site - the prices were competitive, it was easy, fast, and we figured it was best to go with the ‘recommended’ provider of VFS since they are reviewing the application. We received a digital copy of the insurance policy immediately and our insurance cards in the mail within a couple of weeks.
FBI Background Check/Fingerprints - Saturday + 5 business days - we completed the online form during the week, be sure to check the “mail me my documents” box in the online form, and then headed to USPS on a Saturday to complete our fingerprinting. There was a wait since others were waiting to complete their passport applications but we didn’t need an appointment for fingerprinting. Overall it took about an hour to get our fingerprints done. We received our digital results within an hour and we received the sealed envelopes on Friday (5 business days after fingerprinting)
Personal Statement - Imigrata helped outline it, and we kept this to one page and kept it simple. We mentioned why we want to be in Portugal, our general finances and means of subsistence, our contacts in Portugal, our flight itinerary, and accommodation information.
All in all, it wasn't very difficult, but only because we had Imigrata staff standing by to answer our sometimes stupid questions on a whim. Although the process seems to be pretty straightforward, there are plenty of nuances that require professional help all the time. We can recommend Imigrata wholeheartedly.

March 14, 2022
Unprompted review
Show reviews in all languages. (157 reviews)

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