Delayed delivery, dead and rotting plants delivered, upon second delivery, wrong order delivered, and then received bushes that were not as described, and were very sad looking. Customer service team... See more
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I ordered two different plants. Pros. Both arrived after 10 days, in advance of the 14-28 day delivery window I had been informed about. Both plants were healthy and in good condition. Cons. N... See more
Company replied
The order placed was delivered promptly and the plants were all securely packaged in their own pods which prevented damage during transit. Each plant was a healthy specimen with good roots so quite im... See more
We had wonderful service from Impact Plants. I would recommend them without hesitation. Their customer service was first class
Company replied
Company details
- Plant Nursery
- also in
- Furniture Store
Information provided by various external sources
Impact Plants supplies large trees, mature trees, hedges and screens for your project.
Contact info
Five Acres Farm, PR7 6EE, Euxton, United Kingdom
- impactplants.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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The three 4' yews I bought looked even…
The three 4' yews I bought looked even better on arrival than they did in their pictures. They were snugly supported on a pallet which enabled me to leave their planting until after snow and icy weather had gone. I ordered a grass, which I couldn't ID on arrival as I'd lost the invoice; I phoned the orderline and they were able to search the records and let me know what it was! So good all round, really.
First time customer
First time customer, impressed with speed of delivery,quality of plants and really good packing so they arrived in perfect condition.
Plants
Plants - seem ok - hopefully they will settle in and thrive !!
Only slight problem I was not emailed with delivery day - Parcelforce just arrived !!!!
Excellent service and lovely strong…
Excellent service and lovely strong young trees.
I have already recommended to a friend who is looking to put in an order.
Very helpful staff
Very helpful staff - order only partially arrived thanks to courier so impact plants arranged a further shipment which arrived promptly.Plants look healthy.
Great at resolving my problem
Great at resolving my problem. Many thanks
Unsatisfactory plants dealt with well.
The plants delivered were not satisfactory but Impact dealt with our complaint well and refunded us the cost.
Very good service 👍👍👍💕
Thank you very much
Thank you very much , for the plants and the Gift , made me very Happy,
10 star service. Regards and many Greetings Simone
Beech
Great little plants with lots of buds for the spring and outstanding customer service
My plants were fine but ...
My plants were absolutely fine but, despite being appropriately labelled the box was delivered on its side with both plants spilled and one pot broken. This may have been because the bottom of the box was saturated with water and unable to hold its contents. Fortunately there was no lasting damage to the plants.

Reply from Impact Plants
Customer service from Katy was…
Customer service from Katy was brilliant - she could not have done more!
The plants were delivered on time as requested.
Not so sure if the plants will live as they were quite brown on arrival. The landscaper has done everything he could to make it grow - just got to see how it goes going forwards
I had to chase up a delivery date
I had to chase up a delivery date. .... no communication
Good advice
Good advice, good range of products, competitive prices, friendly approach.
plants on order, not due yet so can't comment on quality or delivery etc
An efficient and excellent service and…
An efficient and excellent service and would recommend.
Plants in good condition and delivered…
Plants in good condition and delivered on time
The grasses that I ordered were in…
The grasses that I ordered were in excellent condition when they arrived and I found the prices very reasonable.
Great plants, excellent service
I have always been a little nervous purchasing plants over the internet, this was the first time. They arrived within 48 hrs and I was pleasantly surprised the boxus plants were fantastic, in first class condition and much better than I had seen in my local garden centre. I will be using them again for future plant purchases, highly recommended.
The trees I ordered came in good time &…
The trees I ordered came in good time & were packed well in a large box. They looked healthy & had a good root on them when they were transplanted
They were a good price & I would recommend them
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