Impact Plants Reviews 

235
•
TrustScore 4 out of 5

4.0

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Rated 1 out of 5 stars

Delayed delivery, dead and rotting plants delivered, upon second delivery, wrong order delivered, and then received bushes that were not as described, and were very sad looking. Customer service team... See more

Rated 3 out of 5 stars

I ordered two different plants. Pros. Both arrived after 10 days, in advance of the 14-28 day delivery window I had been informed about. Both plants were healthy and in good condition. Cons. N... See more

Company replied

Rated 5 out of 5 stars

The order placed was delivered promptly and the plants were all securely packaged in their own pods which prevented damage during transit. Each plant was a healthy specimen with good roots so quite im... See more

Rated 5 out of 5 stars

We had wonderful service from Impact Plants. I would recommend them without hesitation. Their customer service was first class

Company replied

Company details

  1. Plant Nursery
  2. also in
  3. Furniture Store

Information provided by various external sources

Impact Plants supplies large trees, mature trees, hedges and screens for your project.


Contact info

4.0

Great

TrustScore 4 out of 5

235 reviews

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No recent history of asking for reviews

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4.0

All reviews

(235)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The three 4' yews I bought looked even…

The three 4' yews I bought looked even better on arrival than they did in their pictures. They were snugly supported on a pallet which enabled me to leave their planting until after snow and icy weather had gone. I ordered a grass, which I couldn't ID on arrival as I'd lost the invoice; I phoned the orderline and they were able to search the records and let me know what it was! So good all round, really.

February 12, 2019
Unprompted review
Rated 5 out of 5 stars

First time customer

First time customer, impressed with speed of delivery,quality of plants and really good packing so they arrived in perfect condition.

February 6, 2019
Unprompted review
Rated 4 out of 5 stars

Plants

Plants - seem ok - hopefully they will settle in and thrive !!
Only slight problem I was not emailed with delivery day - Parcelforce just arrived !!!!

January 28, 2019
Unprompted review
Rated 5 out of 5 stars

Very helpful staff

Very helpful staff - order only partially arrived thanks to courier so impact plants arranged a further shipment which arrived promptly.Plants look healthy.

January 13, 2019
Unprompted review
Rated 5 out of 5 stars

Beech

Great little plants with lots of buds for the spring and outstanding customer service

December 9, 2018
Unprompted review
Rated 4 out of 5 stars

My plants were fine but ...

My plants were absolutely fine but, despite being appropriately labelled the box was delivered on its side with both plants spilled and one pot broken. This may have been because the bottom of the box was saturated with water and unable to hold its contents. Fortunately there was no lasting damage to the plants.

December 8, 2018
Unprompted review
Impact Plants logo

Reply from Impact Plants

Hi there,

We’re very sorry to hear that the plants you have ordered have arrived out of their packaging. Unfortunately, we have no control on how the plants are handled once they have left our nursery, although we do stress how important it is to the couriers that are products are handled with care. In our experience, any damage to the plants caused by transportation does not leave a lasting effect and once planted, the plants should recover and thrive. If you wish to discuss this any further and believe the plants to be badly damaged, please do contact us immediately so we can assist further.

If you would like to discuss anything further with us please do not hesitate to contact us on theteam@impactplants.co.uk.

Impact Plants

Rated 4 out of 5 stars

Customer service from Katy was…

Customer service from Katy was brilliant - she could not have done more!
The plants were delivered on time as requested.
Not so sure if the plants will live as they were quite brown on arrival. The landscaper has done everything he could to make it grow - just got to see how it goes going forwards

December 6, 2018
Unprompted review
Rated 5 out of 5 stars

Good advice

Good advice, good range of products, competitive prices, friendly approach.
plants on order, not due yet so can't comment on quality or delivery etc

November 27, 2018
Unprompted review
Rated 5 out of 5 stars

Great plants, excellent service

I have always been a little nervous purchasing plants over the internet, this was the first time. They arrived within 48 hrs and I was pleasantly surprised the boxus plants were fantastic, in first class condition and much better than I had seen in my local garden centre. I will be using them again for future plant purchases, highly recommended.

November 6, 2018
Unprompted review

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