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Rated 5 out of 5 stars

What a fabulous company to deal with. I ordered a sample 1st which came super quick. Then I placed my order. I missed something off the order. 9:00am Italia called to confirm. Order dispatched the sam... See more

Rated 5 out of 5 stars

I’d like to start by what an amazing experience. From the very start of entering the Impera Italia showroom shop and then being welcomed by Dimitri was so professional easy.This guy knows stuff.H... See more

Rated 5 out of 5 stars

I have been using Venetian plasterers over the last few months after taking part in the training course through impera italia & P1, which was really good. Impera italia have been more than... See more

Company replied

Rated 4 out of 5 stars

I attended few courses there and i can say that i am quite happy with the outcome. The guy who is conducting the courses is explaining everything carefully and he is making sure everyone leaves with a... See more

Company replied

Company details

  1. Decoration and Interior Design Store

Written by the company

Impera Italia, the British heart of Italian feature wall and metallic paints, microcement and Venetian plaster. We offer Gimcyn and Marcopolo Luxury paints, polished plaster and micro cement to the UK, Ireland and selected locations worldwide. We are training professionals in the art of Italian luxury decor and trading since 2010, with over 3000 people trained and 20000 people served we take pride in the fact that we are the most well-known luxury decorative material retailer in the UK. Our company is built on Italian design traditions but with the British goals and ideals of community, value and service.


Contact info

4.8

Excellent

TrustScore 5 out of 5

211 reviews

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Rated 5 out of 5 stars

Just completed the 3 day Venetian…

Just completed the 3 day Venetian plastering course , great course looking forward to experimenting further at home would like to thank Dmitrij and Robert for sharing there vast knowledge and would recommend to anyone interested in Venetian plastering !!

May 9, 2024
Unprompted review
Rated 1 out of 5 stars

NOT WATERPROOF

Hired a professional to microcement our shower. It leaked and stained after first use. My builder then sanded down started again from scratch and we had to pay an additional £150 on top of the £700 we spent. The same happened again after first use and second time he put 4 layers of the protective coat on. The company to refuse to offer and support to arrange to get it fixed unless I pay more. This product is NOT waterproof. Do not buy!

April 19, 2024
Unprompted review
Impera Italia™ logo

Reply from Impera Italia™

Hi Tamsin, Thank you for leaving a review. It is really important for us to gather both positive, as well as negative feedback from our clients in order to improve. I should however mention that you application has been anything but "smooth". You have mentioned to us multiple times that you used a "highly skilled" or "professional" applicator. Unfortunately at no point did anybody get in touch with us when this issue was first noticed. Nor yourself, nor your "applicator".
We have a team of trained staff that is on hand 5 days a week and is only a phone call away. The earliest communication we received from yourself, was an email asking for us to repair your application.

There are a large number of inconsistencies that give me plenty of reasons to worry as to how your application was carried out. You mention removing the material and starting again "from scratch". For a material that should be applied over 7 layers, purchasing the final protector that makes up the last 2 layers, does not constitute to "starting from scratch". On top of this, the protector is a 2 component product, of which you only purchased 1 component for the repair, before returning for the second component more than 1 week later. This shows to us a clear lack of understanding of the material that you are working with. Not only do you consider that you went about a repair in the right way, but you purchased the incorrect materials. I should mention that the repair method shows a lack of assessment of what actually created the issue.
If you made a cake that didn't taste right, would you attempt to fix it by simply replacing the icing?

Choosing not to contact us, to send us any images of the issue before attempting to repair it, as well as attempting a repair without direct knowledge of what may have caused the issue, gives me a lot of confidence to believe that the application may not have been carried out in the right way.

Ensuring that our clients are left satisfied is the single most important objective we have as a business, this is the only way in which we can make money. We work hard to fulfil our promise of selling high quality materials, and providing training that ensures applicators can go confidently into carrying out their projects. We know the impact that reviews like this one can have on our business. However, I cannot try to satisfy a client that only reaches out to us when they realise very late, the actions they should have taken much earlier. Now you contact us in the hope of receiving compensation for this.
Threatening us with unrealistic reviews that do not reflect the quality of our service , in order to try to force our hand, will not change our approach. We already do what is best by the client, provided that both parties are reasonable.

(By the way, if you finally decide to tell us who your "professional" applicator is, and put us in contact with them directly, a senior member of our technical team will be more than happy to provide them with the technical advice needed to carry out a repair. This is part of our standard service. If you require any additional material for the repair, it will have to be purchased at standard retail price).

Rated 5 out of 5 stars

Unforgettable Venetian Plastering Course of Imera Italia

I am very happy and excited about what I learned in the course. I had a three day course on Venetian plaster. I'm definitely impressed.
I want to thank Dmitrij Vorobyov and Robert Cirdei for the information I received and everything that was shown to me.
I recommend it to anyone who is interested.

Thank you!

April 13, 2024
Unprompted review
Rated 5 out of 5 stars

Venetian starter course

Venetian starter course
The course is very informative and I’ve left with a new set of skills that I am confident on continuing and applying myself when I leave. The price is very good for what you get and everyone takes care of you every step of the way in understanding, I can’t recommend this enough

April 13, 2024
Unprompted review
Rated 1 out of 5 stars

I’m a highly dissatisfied with the…

I’m a highly dissatisfied with the service i’ve received from this company and will never use them again. Apparently it’s my fault the paint looks like someone has been sick up my wall even tho we followed the instructions from the video on the website step by step. Also I should have bought a sample pot as it’s advised on the website even tho the customer sevice advisor told me what colour it was from the not one but two photographs I sent from the instagram page then offer me 20% of the next purchase!! to say i’m disgusted is an understatement. I work in customer service and would never treat an upset customer in this manner. The fault lies with you guys for the lack of information and clearly the wrong instructions on the video on the website.

October 26, 2023
Unprompted review
Rated 5 out of 5 stars

Iv just finshed a 3 day Venetian…

Iv just finshed a 3 day Venetian plastering course. I must say I was impressed. The knowledge that the robert has is 2nd to none. On just a three day course I’ve learnt so much. I would highly recommend it.

September 28, 2023
Unprompted review
Rated 5 out of 5 stars

Star Employee

Omg! Marion at Imperia Italia.. blew me away with level of help today.. amazing amazing customer service.. made my Friday even better..🫶🏻🩷

September 1, 2023
Unprompted review
Rated 5 out of 5 stars

Marvelous …

The paint from Impera Italia exceeded my expectation. Only one word - Exceptional.
The results are stunning 🤩
Big thank you Impera Italia. Definitely on my next project will trust you again.

May 29, 2023
Unprompted review
Rated 5 out of 5 stars

today I finished my venetian plaster…

today I finished my venetian plaster course, many thanks to Robert for the very clear detailed explanation and for sharing with us all the details needed to become a venetian plasterer, after all the conversations and explanations he gave us I realized that it is a real master in what he does , I am a person whose memory is a bit limited 🫢but he made a way for me to retain and understand everything from beginning to end! thank you very much master Robert 🙏

May 20, 2023
Unprompted review
Rated 1 out of 5 stars

Appalling customer service for a…

Appalling customer service for a supposedly luxury product. Warning to others to order exact amount required as company refuse refunds under claim that paint is bespoke. They have even ignored my request to return primer, which is a refundable item according to their own policy. The response from management saying they aren't used to people requiring refunds... it definitely shows, but also not a sufficient reason for breaching consumer laws. Both items sealed and unopened in original packaging. Will not order from them again.

April 24, 2023
Unprompted review
Rated 5 out of 5 stars

I took a 3 day Venetian Plastering…

I took a 3 day Venetian Plastering course, which I really enjoyed. Robert is a great trainer who taught me different techniques that I can use with confidence. Strongly recommend this course. Thank you Robert, it's been an amazing experience

April 21, 2023
Unprompted review
Rated 5 out of 5 stars

Impera Italia Venetian plastering course

I booked a 3 day Venetian plastering course with Impera Italia and the service was fantastic from booking the course all the way through to completion!
Our tutor Robert was brilliant and able to share his wealth of knowledge and passion for Venetian plastering from many years of experience. A great course if you are wanting to gain knowledge on this specialist application!
Couldn’t recommend Impera Italia and Robert enough, I have learnt lots and can’t wait to apply it to some new installations!

April 20, 2023
Unprompted review
Rated 5 out of 5 stars

Just completed the Venetian plaster…

Just completed the Venetian plaster course good few days learning about all the different material and methods. The instructor dimitri was really professional and he’s knowledge was invaluable. Highly recommend the course and we will be looking at other courses in future.

April 6, 2023
Unprompted review
Rated 5 out of 5 stars

First class

Just completed the Venetian plaster master class. This is the second course I have taken at Impera. As previous it was excellent. My instructor this time was Dimitri. His level of knowledge and skills were unbelievable. Nothing was a problem for him and he was very professional. I was interested in certain applications and Dimitri took me through them from start to finish.
Thank you to all at Imperia, especially Dimitri.

March 27, 2023
Unprompted review
Rated 5 out of 5 stars

Italian decorative course

I attended the 2 day italian decorative paints course and from start to finish it was brilliant. Everyone in the office was really kind, offering drinks regularly and we had lunch a few years down the road at a gorgeous Italian cafe. The course itself was amazing, not too intense and Dimitri (our teacher) who is a master applicator and you can see why. His attention to detail was superb and he really helped me to achieve a fantastic finish on my sample boards, which bither way I got to take home. I would highly recommend this course for the price as it is 100% worth it. If you have been thinking about it then stop thinking and just go for it, you won't be disappointed.

February 16, 2023
Unprompted review
Rated 5 out of 5 stars

The best metallic special effect…

The best metallic special effect training course in the UK.Dmitri was patient & very enthusiastic & maximised the training time available.The sales team were very helpful & accomodating when I had to change my training dates.I particularly enjoyed popping out for the amazing Italian lunches provided,far better than your standard sarni & crisps! Thanks again for an amazing & memorable experience.

February 16, 2023
Unprompted review
Rated 5 out of 5 stars

Completed both beginners and advanced…

Completed both beginners and advanced in microcement and Venetian plasters, great courses. Course instructors have great knowledge and answer any questions thoroughly. Office staff are great and extremely helpful also. Would highly recommend

January 18, 2023
Unprompted review
Rated 5 out of 5 stars

Worth every penny.

I had no previous experience in plastering at all. Thanks to Robert, to main tutor and the master applicator at Impera Italia, I walked out from the course with confidence and knowledge to take on small projects. I couldn’t recommend Robert enough, his experience, passion and willingness to share his knowledge was second to non. Fully enjoyed the course and the whole experience. Thank you so much Robert for everything, I will be back for more:)

January 14, 2023
Unprompted review

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