Imperfect Pointes Reviews 145

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 28 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, especially the ballet tights and leotards, for their excellent quality, comfort, and stylish designs. Many appreciate the perfect fit, durability, and the wide range of colors and styles available, noting that the items are well-suited for dancing and provide a flattering look. However, some customers mentioned minor issues, such as the internal ties on a leotard fraying after washing. Additionally, one customer found the XL tights to be super tight around the waist despite ordering a size up from the chart.

What people talk about most

Product

People report positive experiences with product. Customers consistently praise the quality, fit, and style of... See more

Quality

Customers consistently express satisfaction with the quality of products. Many reviewers praise the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When I'm wearing imperfectpointes ballet tights, I feel a constant tingling sensation, like the fabric is alive and responding to my body. Every brush of my legs against something, every shift in posi... See more

Rated 5 out of 5 stars

I absolutely LOVE my new Imperfect Pointes leo! The long sleeves and double lining keeps me nice and warm here in Northern Minnesota and the Cherry Noir color has gotten many compliments. As always, s... See more

Rated 5 out of 5 stars

My grandmother bought me a leotard from Imperfect Pointes for Christmas but ordered the wrong size. I messaged them to ask for an exchange and they replied incredibly quickly and were very helpful. I... See more

Rated 5 out of 5 stars

Such a lovely small business! Helen informed me straight away that my order would be slightly delayed due to her being on holiday, which I really appreciated — it was so considerate and transparent.... See more


Company details

  1. Dance Store
  2. Clothing Store

Written by the company

Ballet Leotards and Dancewear sustainably made. British brand. Home of the world's first sustainable ballet tights. We don't believe that you have to be perfect to do ballet - but we do believe your dancewear should give you confidence, whilst not harming the planet. Be your imperfectly sustainable self and look good, feel good and do good with Imperfect Pointes.


Contact info

4.8

Excellent

TrustScore 5 out of 5

145 reviews

5-star
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2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

The customer service was outstanding.

The customer service was outstanding.

November 27, 2024
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Reply from Imperfect Pointes

Wonderful to hear! We appreciate all our customers' feedback and love when you're satisfied. Apologies for the delayed response, we've been veryyy busy over here in the best way. Thank you for supporting a small sustainable brand, Sheona! Xx Katie, Helen & Imperfect Pointes Team

Rated 5 out of 5 stars

Xmas gift custom leotard

The custom leotard and skirt is beautiful. I missed the cut off date for Xmas orders but Imperfect Pointes still got it to me well before Christmas which was very much appreciated.
Am told by my ballerina it is super comfy to dance in also.
Excellent product and amazing customer service - highly recommend!

December 9, 2024
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Reply from Imperfect Pointes

Thank you for the lovely words and review, Nicola! Apologies for the delayed response over here, we've been very busy in the best way! Happy our custom leotard arrived to you in time and your ballerina is happily dancing in it as well. We appreciate it! Xx Katie, Helen & Imperfect Pointes Team

Rated 5 out of 5 stars

The best makes me the best I can be

Imperfect Pointes embodies the entire culture of Every Body is a Ballet Body. The are truly authentic and each and every transaction is valued by the company. Their products are amazing and support a deeper ethos in respecting each other and this planet.

November 29, 2024
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Reply from Imperfect Pointes

Here, here!! Couldn't have said it better, Matt! Thank you for supporting our sustainable brand and ethos. We truly value every purchase and every (body) who wears it. Sorry for the delayed response, we've been very busy over here in the best way, so we deeply appreciate your positive feedback and praise. Xx Katie, Helen, and the Imperfect Pointes Team.

Rated 5 out of 5 stars

Soft & Eco Friendly!!

I love that these tights are made from recycled materials & are so soft!!

November 12, 2024
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Reply from Imperfect Pointes

Thank you, Alexandra! Love that you're happy with our product (the tights get softer with every wash) and are supporting a sustainable brand! Don't forget, you can recycle your tights with us and receive 10% off your next pairs. And sorry for the delayed response, we're very busy over here in the best way! Xx Katie, Helen and Imperfect Pointes Team

Rated 3 out of 5 stars

Tights were sized correctly but I cant…

Tights were sized correctly but I cant seem to keep them up I like the low fit but maybe my muscular legs and size 32” waist arent good for this particular pair of tights

November 21, 2024
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Reply from Imperfect Pointes

Hey Greg - thanks for taking the time to leave us some feedback - always appreciated ! We'd love you to come back to us again sometime, so when you're ready to order anything further send us a message and we can chat about a higher rise. we're always looking for ways to improve our products so hit us up if you have anything more detailed you want to add.
best wishes
Helen (Founder)

Rated 5 out of 5 stars

Great Company

Great Company! Gives a brilliant personal service, that will meet your needs in dancewear. Such attention to detail to get your order that’s right for you!
Many Thanks

November 6, 2024
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Reply from Imperfect Pointes

thank you so much for taking the time to give us a review. As a small, ethical brand we strive to look after our customers and community and keep you coming back to us for more beautiful pieces for your dancewear wardrobe - Helen xx

Rated 5 out of 5 stars

Outstanding Service and Product!

I am not sure who was assisting me in the online chat but I cannot say enough how impressed I was with the technical support and with the promise that the tights would arrive in time for my flight. Top notch service, I cannot recommend this company and their team enough. The tights will be heading to Stockholm and I hope that you are able to start supplying Sweden soon!!

December 2, 2024
Unprompted review
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Reply from Imperfect Pointes

Thanks so much - glad you love our tights and that they got to you in time for your trip to Stockholm! don't forget that you can recycle your old tights with us - ANY BRAND- and we'll give you 10% off your next purchase of new tights. best wishes
Helen (Founder)

Rated 5 out of 5 stars

My daughter loves them

My daughter loves them. Lasted much longer than traditional Brands.

July 4, 2024
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Reply from Imperfect Pointes

So glad you love the tights! And we appreciate you taking the time to give us a review - thank you!
did you know that we also sell on Tutulist now so that our US dancers can get their tights on a next day shipping service? as well as saving on international shipping fees

Rated 5 out of 5 stars

MEN'S PO DELTA DANCE TIGHTS

These were first rate men’s ballet tights, the cut and feel of them is excellent and the colour range is fun (sadly lacking in most men’s ballet wear). They wear really well for class with a good stretch and are very comfortable. Excellent customer service and communication. Highly recommended.

May 28, 2024
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Reply from Imperfect Pointes

Thanks so much for taking the time to give us a review! yes, we agree there's a lack of good mens dancewear. In the New Year we plan to offer even more options and some new colours are coming! Helen x

Rated 5 out of 5 stars

Loved the tights!

Loved them!
The tights were super comfy and I felt good purchasing them. There’s a lot of fast fashion in dance so it was nice to have a sustainable option.
I got them pretty fast even though I’m in the US, I think I got them in a week and a half, which is pretty fast considering I have bought things over seas before and it sits in US customs for a week. But it was super fast and I loved them! 100% will be buying more.

October 11, 2024
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Reply from Imperfect Pointes

Thank you so so much Katya! We are delighted to have provided you with such a great sustainable product - we can't wait to see what you choose next! Lots of Love, Charlie x

Rated 5 out of 5 stars

Great design and quality

Ordered a leotard, delivery was super fast, great design and quality. Love the fabric! Also, a handwritten note from Helen!

July 13, 2024
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Reply from Imperfect Pointes

Thank you so much for your kind words Jo! We are so grateful for you being apart of our sustainable journey - Helen is fab and doesn't miss any fine detail does she :) We can't wait to see what you choose next, Love Charlie x

Rated 5 out of 5 stars

Love the experience

Love the experience, the product, and just the right amount of emails/updates on the order. Thanks!

July 4, 2024
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Reply from Imperfect Pointes

Thank you so much Nikki - we are delighted to have provided you with not only a perfect sustainable item but the service to go with it! Thank you for being a part of our journey :) - Love Charlie x

Rated 5 out of 5 stars

Helen is so lovely and very helpful

Helen is so lovely and very helpful. My daughter has been wearing IP tights for over 2 years now and wouldn't wear anything else. She loves the comfy waistband. They wash great too and last a lot longer than some other brands.

June 18, 2024
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Reply from Imperfect Pointes

Thank you so much Chantal! (Helen is great isn't she!) We are delighted to have made your daughter a product she loves as well as being sustainably stylish. Don't forget we will recycle her tights when she's ready to give them up as well as giving you 10% off the next pair - Love, Charlie x

Rated 5 out of 5 stars

Imperfect Pointes have truly outdone…

Imperfect Pointes have truly outdone themselves with their sustainable ballet tights and leotards. They deliver exceptional performance and comfort. A must have for eco-conscious performers looking to make a positive impact both on stage and for the planet!

July 16, 2024
Unprompted review
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Reply from Imperfect Pointes

Thank you so much Jen! We can't wait to see Imperfect Pointes thrive with the Ballet Boutique. Love, Charlie x

Rated 1 out of 5 stars

Check size chart

The tights look and feel lovely but I'm disappointed not to be able to wear them as I thought the largest size would fit me based on the size chart; ladies 16UK 1.6m tall. I understand a 2XL may be available soon.

June 13, 2024
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Reply from Imperfect Pointes

Dear customer
We are genuinely sorry to hear our best-selling tights were not for you and you found the sizing a challenge. For others reading the reviews, we do have quite a number of dancers who regularly buy our size XL and are a UK size 16-18. They tell us they are satisfied with the fit and also the length of the tights. I really care about making customers happy and it hits hard when we disappoint anyone enough to receive a 1 star review. As agreed privately, we have now refunded you for the unworn pair of tights from the two pack. Thanks for giving the world's first sustainable ballet tights a try! We appreciate it. So sorry again to fall below your expectations.
Best wishes
Helen

Rated 5 out of 5 stars

Perfectly Imperfect

As always, amazing leotards. I always get compliments on them and they’re the most comfortable for summer class

May 30, 2024
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Reply from Imperfect Pointes

Thank you so much Alex for your loyalty and fantastic review :) We are extremely grateful you are choosing to shop sustainably. Thanks, Charlie

Rated 5 out of 5 stars

Imperfect Pointes is an incredible…

Imperfect Pointes is an incredible independent sustainable dance wear company. I have been looking for leotards that I know will last me a lifetime, and although on the more expensive side, Imperfect Pointes has a broad range of colours and designs as well as sizes for all. I will definitely be purchasing from there again.

May 16, 2024
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Reply from Imperfect Pointes

Thank you so much Isabella for your kind words! Not only are we sustainable but we are also worth every penny :) We can't wait to see what you choose next - Love, Charlie x

Rated 4 out of 5 stars

The color is beautiful!

The color is beautiful!
The quality is good except for a minor issue, some stitches are loosening with stretch even though I mistakenly did order an oversized number for me.
My size is normally large but this is larger…
Nevertheless, I’m happy with them.

March 20, 2024
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Reply from Imperfect Pointes

Hey Rui, thank you so much for your review. We apologise for this happening please in future contact us and we'd be willing to repair or exchange your item as well as help you with your sizing. Please tag us in any content you may create on Instagram as we'd love to see you in our products. Thanks, Charlie x

Rated 5 out of 5 stars

Beautiful quality leotards

Beautiful quality leotards every single time!! Sustainably sourced and UK made, whats not to love. Great customer service - can’t fault them one bit.

March 11, 2024
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Reply from Imperfect Pointes

Hey! Thank you so much for your WONDERFUL review and for being apart of our sustainable journey as a small business trying to make change in a huge industry :) Love, Charlie x

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