Ordered a sample over two weeks ago and it still hasn't arrived. Sent an email five days ago asking about it and no reply. Judging by these reviews, this problem is a persistence with this business an... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Amazing real time communication on their website, very friendly customer service and super fast delivery. What else can you ask for? Very happy with this small business which offers excellent prices f... See more
Paid in good faith. When I realised the items were not received (frequent online shopper so forget orders) the company refused to investigate missing order, replace, or refund. Glad it was only £2... See more
Company replied
I ordered 3 samples and was only sent two in a small envelope which no way could have fit a third so they just neglected to include the other one full stop. I contacted them several times via their em... See more
Company details
Written by the company
Imperial Fragrances UK are the nations favourite luxury, niche fragrance samples provider. Providing you top brands such as Penhaligon’s, Nishane, Parfums de Marly, Initio Parfums, Xerjoff and more. Also now a upcoming stockist providing you genuine niche top scents at wholesale prices.
Contact info
United Kingdom
- Info@imperialfragrancesuk.com
- imperialfragrancesuk.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 23% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
5stars!great customer service and…
5stars!great customer service and genuine product.highly recommend
LV ombre nomade sample
Bought a sample of LV ombre nomade.
Authentic product and fast service. Will be back to buy more samples soon.
Thanks
Good service,
Prompt delivery. Very easy ordering process. Also like the very secure packaging.
3 stars because the perfume does not quite smell like the original. Something off about it. Quite disappointing as it's a really very expensive perfume.

Reply from Imperial Fragrances UK
NEVER BLIND BUY AGAIN! 5*
What a great way to try before you buy. Quality of service was excellent and efficient. Quality of product was top notch.
Just on time .thanks
rubish I order tomfordoud wood after 3…
rubish I order tomfordoud wood after 3 days it changed the smell . i wont recconmend it to any one .

Reply from Imperial Fragrances UK
Lovely fast service
Lovely fast service. Great selection of perfumes and lovely samples.
Order was received timely and products…
Order was received timely and products were as advertise and those samples are 100 % genuine.very pleased with the service and definitely be using them again.
Speedy delivery 👍
The best customer service you will receive for niche frags at unbeatable prices
The owner of this company is extremely passionate about giving top customer service being a fragrance lover themself. You can tell they really care about the service they offer and to me it is second to none. Amazing prices which are better than everywhere else. I personally got a 100ml bottle of Nishane Hacivat and it arrived next day!
Also be sure to check out decants from Imperial Fragrances. They have been the only source I have seen to stock the 2021 Harrods Exclusive Penhaligon's Constantinople.
Without a doubt I will be a returning customer and I always recommend them to my friends and family.
Thank you Imperial Fragrances!
Great products
Great products. Sent free samples too so would definitely recommend buying from this site. Hopefully get some Tom Ford next time. Great website if you just want to try the fragrance before buying the expensive larger bottle.
Couldn’t fault the service
Couldn’t fault the service, ordered a sample of a high end fragrance, wasn’t my cup of tea so asked for suggestions and I wasn’t disappointed, would deffo recommend & I have to family and friends
I placed this order 2 weeks ago and…
I have had an issue with my initial order , but I have had excellent customer service from Sana and all is resolved and I will definitely use the company again. First class customer service many thanks

Reply from Imperial Fragrances UK
Exceptional Service!
This is a super-friendly well run company with a huge focus on customer service. My experience is that the company will do everything they can to accommodate the interests of the customer, and i was very impressed with the level of engagement, professionalism and standard of service provided. In these strange times, where the shops have been closed for ages and internet shopping has become the norm, the internet is booby-trapped with dishonest sellers and opportunistic scammers. Have no anxieties about dealing with Imperial Fragrances UK. What you will find is an exceptionally competent and proactive service, focused on providing the best customer experience. I appreciate what you have done for me; particularly the sense of urgency and the advice that you shared in regard to my purchase of Nishane Hacivat. I look forward to dealing with you in the future. Top class!

Reply from Imperial Fragrances UK
Superb service
Hadissue with order and the people at Imperial sorted it swiftly and we're very helpful also. well impressed. Thanks again really appreciate it. And the sample is brilliant. 😃

Reply from Imperial Fragrances UK
Great service
Fast delivery. Item arrived as described on the website. A happy customer here, I will totally recommend.
Prompt service. Good product.
Had no issues with my order or delivery. Service is prompt. Received what I asked for (pre reformulation Halfeti) alongside a sample of the modern Halfeti as well. Can’t complain. Happy.
A perfect buying experience!
A wonderful buying experience and excellent customer service from start to finish. The fragrance itself (Nishane Hacivat) was decanted in a little sample spray from a fresh bottle and so it is great to have the opportunity to sample different quality fragrances before then having the option of buying a full bottle. I will be back to buy again as a very happy return customer!
Great company, as professional as they come
Incredible customer service, all packaged well and diligently. I bought a vintage collectors fragrance and it was apparent that it was kept prudently and safely. It’s hard enough finding such fragrances, but when you do it’s rare to find them in such condition and great customer service to go alongside that. Hope to purchase some more gems from you guys.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







