Imperial Fragrances UK Reviews 

244
TrustScore 2.5 out of 5

2.6

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Rated 1 out of 5 stars

Ordered a sample over two weeks ago and it still hasn't arrived. Sent an email five days ago asking about it and no reply. Judging by these reviews, this problem is a persistence with this business an... See more

Rated 5 out of 5 stars

Amazing real time communication on their website, very friendly customer service and super fast delivery. What else can you ask for? Very happy with this small business which offers excellent prices f... See more

Rated 1 out of 5 stars

Paid in good faith. When I realised the items were not received (frequent online shopper so forget orders) the company refused to investigate missing order, replace, or refund. Glad it was only £2... See more

Company replied

Rated 1 out of 5 stars

I ordered 3 samples and was only sent two in a small envelope which no way could have fit a third so they just neglected to include the other one full stop. I contacted them several times via their em... See more

Company details

  1. Perfume Store

Written by the company

Imperial Fragrances UK are the nations favourite luxury, niche fragrance samples provider. Providing you top brands such as Penhaligon’s, Nishane, Parfums de Marly, Initio Parfums, Xerjoff and more. Also now a upcoming stockist providing you genuine niche top scents at wholesale prices.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

244 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 23% of negative reviews

Typically replies within 1 week

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2.6

All reviews

(244)

27 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Good service,

Prompt delivery. Very easy ordering process. Also like the very secure packaging.
3 stars because the perfume does not quite smell like the original. Something off about it. Quite disappointing as it's a really very expensive perfume.

August 25, 2021
Imperial Fragrances UK logo

Reply from Imperial Fragrances UK

Hi,

We are very happy to hear you've been pleased with our service. To clear your doubts we 100% guarantee authentic genuine fragrances. If in any doubt we can provide proof and have sent you an email. If unhappy we would reimburse our customers. But we assure you all our fragrances are authentic and samples are not tampered with.

Have a great evening

Kind regards

Imperial Fragrances UK

Rated 1 out of 5 stars

rubish I order tomfordoud wood after 3…

rubish I order tomfordoud wood after 3 days it changed the smell . i wont recconmend it to any one .

August 7, 2021
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Reply from Imperial Fragrances UK

Hi Jamil,

We are so sorry to hear you are displeased. Our samples are not tampered with. They are direct from the bottle so not sure why or how this has happened. We are completely more than happy to replace your fragrance or refund you but you've not responded to any of our emails. Please respond to our email.

Kind regards,

Imperial Fragrances UK

Rated 5 out of 5 stars

The best customer service you will receive for niche frags at unbeatable prices

The owner of this company is extremely passionate about giving top customer service being a fragrance lover themself. You can tell they really care about the service they offer and to me it is second to none. Amazing prices which are better than everywhere else. I personally got a 100ml bottle of Nishane Hacivat and it arrived next day!

Also be sure to check out decants from Imperial Fragrances. They have been the only source I have seen to stock the 2021 Harrods Exclusive Penhaligon's Constantinople.

Without a doubt I will be a returning customer and I always recommend them to my friends and family.

Thank you Imperial Fragrances!

July 13, 2021
Unprompted review
Rated 5 out of 5 stars

Great products

Great products. Sent free samples too so would definitely recommend buying from this site. Hopefully get some Tom Ford next time. Great website if you just want to try the fragrance before buying the expensive larger bottle.

July 13, 2021
Rated 5 out of 5 stars

Couldn’t fault the service

Couldn’t fault the service, ordered a sample of a high end fragrance, wasn’t my cup of tea so asked for suggestions and I wasn’t disappointed, would deffo recommend & I have to family and friends

July 4, 2021
Rated 5 out of 5 stars

I placed this order 2 weeks ago and…

I have had an issue with my initial order , but I have had excellent customer service from Sana and all is resolved and I will definitely use the company again. First class customer service many thanks

June 28, 2021
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Reply from Imperial Fragrances UK

Hi,

So sorry for all the inconvenience and so pleased you left us with a positive experience.

You have a great day.

Kind regards

Imperial Fragrances UK

Rated 5 out of 5 stars

Exceptional Service!

This is a super-friendly well run company with a huge focus on customer service. My experience is that the company will do everything they can to accommodate the interests of the customer, and i was very impressed with the level of engagement, professionalism and standard of service provided. In these strange times, where the shops have been closed for ages and internet shopping has become the norm, the internet is booby-trapped with dishonest sellers and opportunistic scammers. Have no anxieties about dealing with Imperial Fragrances UK. What you will find is an exceptionally competent and proactive service, focused on providing the best customer experience. I appreciate what you have done for me; particularly the sense of urgency and the advice that you shared in regard to my purchase of Nishane Hacivat. I look forward to dealing with you in the future. Top class!

June 28, 2021
Unprompted review
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Reply from Imperial Fragrances UK

Wow your review genuinely brought such happiness to me.
We are so happy with reading this.
Thank you for your kind words, love and support.

Kind regards

Imperial Fragrances UK

Rated 5 out of 5 stars

Superb service

Hadissue with order and the people at Imperial sorted it swiftly and we're very helpful also. well impressed. Thanks again really appreciate it. And the sample is brilliant. 😃

June 25, 2021
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Reply from Imperial Fragrances UK

Hi andrew,

We are so glad that your Hacivat sample has finally arrived and you are pleased.
Thank you for your kind words.

Imperial Fragrances UK

Rated 5 out of 5 stars

Great service

Fast delivery. Item arrived as described on the website. A happy customer here, I will totally recommend.

June 22, 2021
Rated 5 out of 5 stars

A perfect buying experience!

A wonderful buying experience and excellent customer service from start to finish. The fragrance itself (Nishane Hacivat) was decanted in a little sample spray from a fresh bottle and so it is great to have the opportunity to sample different quality fragrances before then having the option of buying a full bottle. I will be back to buy again as a very happy return customer!

June 10, 2021
Unprompted review
Rated 5 out of 5 stars

Great company, as professional as they come

Incredible customer service, all packaged well and diligently. I bought a vintage collectors fragrance and it was apparent that it was kept prudently and safely. It’s hard enough finding such fragrances, but when you do it’s rare to find them in such condition and great customer service to go alongside that. Hope to purchase some more gems from you guys.

June 10, 2021
Unprompted review

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