Ordered a sample over two weeks ago and it still hasn't arrived. Sent an email five days ago asking about it and no reply. Judging by these reviews, this problem is a persistence with this business an... See more
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See what reviewers are saying
Amazing real time communication on their website, very friendly customer service and super fast delivery. What else can you ask for? Very happy with this small business which offers excellent prices f... See more
Paid in good faith. When I realised the items were not received (frequent online shopper so forget orders) the company refused to investigate missing order, replace, or refund. Glad it was only £2... See more
Company replied
I ordered 3 samples and was only sent two in a small envelope which no way could have fit a third so they just neglected to include the other one full stop. I contacted them several times via their em... See more
Company details
Written by the company
Imperial Fragrances UK are the nations favourite luxury, niche fragrance samples provider. Providing you top brands such as Penhaligon’s, Nishane, Parfums de Marly, Initio Parfums, Xerjoff and more. Also now a upcoming stockist providing you genuine niche top scents at wholesale prices.
Contact info
United Kingdom
- Info@imperialfragrancesuk.com
- imperialfragrancesuk.com
2.6
Poor
244 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 23% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant seller
Brilliant seller. Always had a positive experience with this company. Once my package got lost in the post, and they replaced it straight away. Buy with confidence. 👍🏼
July 1, 2022
Unprompted review
Great service
Fast delivery. Glad to be able to try a fragrance before buying ( especially an expensive one!) excellent service. Thanks
July 1, 2022
Excellent service
June 5, 2022
A great company to order from
Great communication from Imperial Frangrance. Quick delivery. Would use again
June 2, 2022
Unprompted review
Excellent service
May 3, 2022
Very happy customer!
Will be back to order more! Very happy with the samples! I'd recommend generating some emails when products get dispatched or if there's a tracking number for the delivery. Having said this there was no issue with my delivery, it would just be nice to be able to follow it.
April 29, 2022
Unprompted review
Awesome will use again
April 18, 2022
Lovely,thanks verry much
April 5, 2022
It is good to be able to buy expensive…
It is good to be able to buy expensive perfume in smaller quantities
April 5, 2022
Not shipped super fast, but
It could have been shipped a little bit faster, but all in all a great sample that was packaged to survive the post. Loved the fragrance and will purchase a full size one.
April 5, 2022
A speedy service for a fantastic…
This is an ideal way of being able to buy a small amount of an expensive perfume. The service was speedy and the product fantastic.
April 4, 2022
I think this is my third review and…
I think this is my third review and whatever these guys are doing - I hope they keep doing it. It has been a genuine and positive experience from order to delivery. I hope they can increase the range of scents they have. Great job
March 30, 2022
Unprompted review
Amazing!
Super fast delivery and top quality products. Will definitely be buying again!
March 29, 2022
Unprompted review
Good product and it is original
Good product and it is original. I purchase the 100ml after using this and identical. Would use again to make sure 100% that the perfume is suitable to me. Love the Tom Ford Tuscany Leather. Expensive but I use just for best and you don't need to spray alot.
March 6, 2022
The best customer service you will…
The best customer service you will receive for niche frags at unbeatable prices.
Highly recommended.
February 26, 2022
Unprompted review
Great service will be using again very…
Great service will be using again very soon thank you
February 16, 2022
Happy in every way…..
Fabulous item and price, postage excellent, quick delivery, love the fact these samples are decanted in glass atomisers as opposed to plastic as most others tend to be, definitely will use again, already have my eye on some other fragrances…..
February 8, 2022
Excellent service
Excellent service, very satisfield with samples provided.
Customer service also of the standard which is required if any questions need asking. I would recommend if your thinking of buying
February 5, 2022
Unprompted review
Great customer service throughout the…
Great customer service throughout the process. Delivery time was longer than expected via standard option so I advice you opt for next day Special delivery if you want your parcel expedited.
February 5, 2022
Unprompted review
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