imperialgrass.co.uk Reviews 154

Amazing!!!
The guys was very friendly, looks amazing, the missus loves it, everytime she walks past the garden door and sees it, she smiles. It should've taken 2 days but they got it done in 1 day and ours is a big garden so we are very impressed. Came early morning and didn't stop till they finished early afternoon. So really happy about the work ethic. Most importantly the product is quality and looks amazing. The product comes in one piece so none of that patchy business. They make sure that the bottom is properly layered, covered and evened out to help with drainage and prevent weed growth.

Done a fantastic job. Really happy with the overall finish and look of the Astro turf

I recently had Imperial Artificial Grass install turf at my property, and I couldn’t be happier with the entire experience. From start to finish, the team was professional, efficient, and delivered exactly what they promised.

A special mention goes to Neeru, whose exceptional professionalism and friendly service made the whole process smooth and stress-free. She patiently answered all my questions, offered helpful suggestions, and ensured that every detail was taken care of.

I’ll definitely be recommending them to friends and family!

Im very pleased with the work professionally done and on time will recommend

Excellent experience from start till end. Lady on the phone was extremely helpful - listened to my concerns and came up with solutions.
Once I booked the date was confirmed straightaway and it was a week from booking which was amazing.
Roberto and another guy (sorry didn’t catch his name) arrived in the morning, worked tirelessly in the 30 degree heat and finished late afternoon. They were polite, cane up with suggestions and listened to my input.
Definitely recommend using this company!

Quick and efficient response from initial contact and completion. Grass looks amazing. The staff who came to carry out the work, were respectful and came on time. Everything was cleared away and left very clean.

Renan from Imperial grass did an excellent job installing our artificial grass. He explained each step of the process clearly, was punctual and professional throughout, and delivered exactly what we were hoping for. The final result looks clean, natural, and child-friendly — just what we needed. Everything was tidied up beautifully at the end, and the entire experience was smooth and stress-free. I would highly recommend Renan and the team at Imperial grass for their quality workmanship and attention to detail.

Excellent service quick clean and tidy garden looks amazing

This company is fraudulent. I went with them initially because their website looked good and they seemed professional and friendly. However they totally screwed up and made a mess. I was confused so looked further and most of their TrustPilot reviews are fakes. (Look at the wording - they are a copy and paste job taking from other sites or using AI). Even the website is a copy of other artificial grass sites.

So beware.... they'll sound great but you'll be ripped off and their guarantee isn't worth a thing. Complain and they'll say it's your fault that things went wrong - not that their installation was crap. And if you complain further they'll tell you to eff off. Trouble is trading standards don't help either. (The date I've put was the installation date - I've given up chasing up on them).

They had installed the grass in our garden 2 years ago and we have been getting annual service done as part of the policy. Last year I had raised the issue that the grass has become uneven in many places around the manholes - they sent their team to take a look who agreed that this is unusual and requires filling of material. Upon raising it with their team, they simply denied any responsibility for this installation even though it is covered under their warranty terms. They blamed it that the manholes haven't been closed properly, but the craters have formed in 6-8 places. Extremely poor service - never again!

The process start to finish was easy and stress free they have done such an amazing job can’t recommend them enough.

Brilliant job done. I am so pleased with the service right from the moment I asked for a quotation, to the end result. The team were lovely and carried out the job to perfection. It is so clear the team take pride in their work.
They left the place spotless, washing all the areas down leaving no debris or dirt at all. I would absolutely recommend Imperial Grass Limited.

Best decision I made with choosing Imperial Grass to transform my garden with artifical grass & tiles. From the start Neeru was very attentive & she had no problem with me changing my design ideas & adjusting quotes accordingly.
On the day I was greeted by 3 smiling friendly faces of Jean, Alberth & Manuel. They explained what they were going to be doing & kept me updated with everything. It took 3 days & I was amazed at how hard they all worked to give me such an amazing garden.
Considering there was 10 huge bags of sand, cement, etc, removing soil & cutting tiles, my house was left so clean you would not of known they were here. Such a professional & friendly company, have recommended to family,friends & neighbours. Thank you for such a great experience.

This is the second time we've used Imperial Lawns, and once again, they've exceeded our expectations. Both our front and back gardens have been completely transformed, and the results are outstanding. The team was hardworking, professional, and completed the job to an excellent standard in a timely manner. The quality of the work, combined with the great value for money, makes Imperial Lawns an exceptional choice. We're absolutely delighted with the transformation and wouldn't hesitate to recommend them!

The guys were brilliant, kept everything tidy. Perfect install and then cleaned up after themselves as well. No complaints at all, brilliant job.

Quick and professional. Very high quality work. Very satisfied with my artificial grass installation.

This company actually deserves 10 stars! I cannot express how must stress I probably caused this company, I was so anxious and asked a million questions before I finally decided to go ahead. They answered all my questions so professionally and promptly, the customer service is absolutely incredible from start to finish. The process is seamless and I completely understand why they are rated so highly on trustpilot.

It is a family run business and the attention detail is exemplary. Roberto and his team were on time, made sure to look after my home whilst the works were being done and cleaned up afterwards. The work took no more than 4 hours as my garden isn’t large but they worked so efficiently as a team (it was quite impressive to see).

We have two dogs so opted for the canine grass and it drains very quickly, is super soft and looks amazing.

I have a few more gardening projects lined up and I have no doubt that this is the company to use.

If in doubt, WhatsApp them and book them in for a survey. You will not regret it!

Thank you so much!!

Couldn't recommend enough. Great service. From initial quote stage, they were helpful, friendly and efficient. The guys that carried out the work worked so hard all day in extreme heat and the quality of finish is excellent.

Friendly and professional.. can’t fault them or the outcome at all. Absolute professional service from beginning to end. Finally I can make use of my garden. Thanks to Imperial grass!

Very professional and excellent customer service so happy with the work I highly recommend it to everyone.