imperialgrass.co.uk Reviews 155

Would highly recommend this company after having our back garden completed.
True professional outfits ,friendly hardworking and pleasant group of lads.Very happy with the quote after shopping around,and the attention to detail in the finished result is fantastic,chosen the dog friendly K9 Grass,looks great and the pile is very plump, would recommend these guys to everyone who is wishing to have artificial grass

The 3 guys who came were very polite they worked hard and didn’t stop until the job was done .My garden looks amazing now and I’m very happy.
The cost was excellent and the best quote I had , I’m now thinking of having my front garden done All in all I would really recommend this company to any body needing a new garden .

We recently had the pleasure of working with Imperial Grass for our garden transformation, and the experience exceeded all expectations. From start to finish, their customer service was exceptional. The back-office team, led by Neeru, was highly responsive and provided clear, concise answers to all our queries, ensuring a smooth process from the very beginning.

The project was handled by a highly professional team, with special recognition to Renan and Roberto, who were instrumental in delivering outstanding results. Their efficiency and commitment ensured the work was completed within the promised 3-day timeframe, even though the rain stopped the works, they carried out other works! What stood out most was the transparency and integrity of the team—there were no unexpected costs or deviations from the original quote, which is rare in this industry.

The £100 deposit was reasonable, and the remainder was only due after the job was completed, reflecting their confidence in the quality of their work. We are thrilled with the final outcome, and our garden has been transformed beautifully, offering excellent value for money.

In short, we couldn't be happier with the results. We wholeheartedly recommend Imperial Grass to anyone considering similar work and would not hesitate to suggest them to friends and family.

Thank you, Neeru, Renan, Roberto, and the entire Imperial Grass team for your hard work and dedication!

From quote to completion, all the staff were brilliant. The team communicated via emails and WhatsApp texts. The installation team were helpful and supportive.
It was fantastic to come home to new, smart looking garden.
Thank you 🙏🏽

I had a very good experience with Imperial grass, their price is really reasonable, I saved circa £1500 compared to quotes from other grass installations companies. All done in one day and it looks immaculate and beautiful.

The three men that turn up on time were great started to protect the house floors and walls because they had to take everything through the house didn't stop all day done the hole job in fore hours

Amazing customer experience. They managed to provide me with the date I required. Lads installed the grass within half a day and done an amazing job. I had a garden party the next day and received compliments about the grass all day. Definitely recommend, would give 10 stars if I could!!

Excellent job from start to finish, very professional and updated was most important for me. Highly recommend

Amazing work!
Roberto and his team worked wonderfully.
Thank you for making my garden look beautiful.
5*

Excellent service. Old grass removed and artificial grass all fitted in one day. They cleaned all their mess and were very nice in getting the job done. Cleared extra part of garden for free.

Easy to book and only need to put down £100 deposit.

Incredibly easy and painless experience with Imperial Grass. Professional work throughout and an incredible final product. We are very happy and thankyou for making our garden amazing!!

Friendly and efficient
Very happy with the outcome of the job
Professional from point of quote to finish

Excellent customer service from start to finish. The gentleman who led the project, Roberto, was a lovely chap

We have a resin gravel driveway fitted and while we were initially pleased we were left with patches of discolouration which we were promised would disappear over summer. The patches have not changed and we are disappointed to have spent the money to not have a clean look, this company won’t take our calls or messages or attempt to resolve the issue.

Points for you to consider before using Imperial Grass-

*Outstanding customer service from the back office - quickly answering and providing all answers needed.
*No high deposit amounts - £100 deposit & you pay the remaining once the job is done. 
*Super professional team , they worked very efficiently to finish the job within 3 days.
*They committed to deliver on time as per what has been agreed in the quote.
*No games and additional ripoff during the work - they deliver what has been agreed.

All in all we are extremely happy with the garden transformation using the Imperial Grass team - great value for money and the service is just exceptional.
We would definitely recommend using them to our friends and family.
Thank you guys!

Fantastic experience with imperial grass from dealing with Neeru over the phone (and watsapp - which makes things so much easier on a busy day) to the day when Renan and the other guys came to install the grass. They did a fantastic job and the tiny concrete garden we had is now a ‘grassy’ oasis! Our toddler loves it!

Absolutely fantastic service. I enquired about a quote on Monday and the work was carried out the same week on the Wednesday - Neeru had exceptional customer service and the guys were beyond brilliant. They have transformed my garden to such an immaculate space and low maintenance for my kids to enjoy. They were professional, thorough and their cleanliness was beyond expectations. I would recommend Imperial Grass with their exceptional service.

I recently hired Imperial Grass to do my front garden with shingle stones, and I couldn't be happier with the results! The team was professional, efficient, and meticulous in their work. They transformed my garden into a beautiful and low-maintenance space that I absolutely love. The quality of their work exceeded my expectations, and I highly recommend Imperial Grass to anyone looking for landscaping services. Thank you for a job well done!
(Fatima...)

Well what can I say apart from amazing 👏 i must say from day 1 of quoting me a price and making plans everything was smooth sailing, everything agreed was fulfilled to the highest standards and they even done extras that were not included. What a fantastic team they have and will most definitely recommend them in the future.

The team worked incredibly quickly without sacrificing quality. They demonstrated impressive attention to detail, ensuring that every aspect of the job was completed to the highest standard. What really stood out to me was their dedication to cleanliness; they left my garden spotless after finishing their work.

Choosing Imperial Grass has been one of the best decisions I’ve made this year. The transformation of my garden is nothing short of amazing. Each member of the crew was hard-working and meticulous. A special mention goes to Clebio, who not only provided creative suggestions for the tile layout but also took the time to explain each step of the process to us. His insights and professionalism greatly enhanced the overall experience.

As soon as they finished, my dogs couldn’t wait to run onto the new grass, and my sons immediately started playing football. It was wonderful to see our family enjoying the garden so quickly after the job was done.

I highly recommend Imperial Grass Limited for any garden projects. Their commitment to excellence and customer satisfaction is truly commendable. Thank you for making my garden look so incredible!