imperialgrass.co.uk Reviews 155

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, highlighting the professionalism and hard work of the staff. Many people are very satisfied with the quality of the products and the overall customer service, noting that the team goes above and beyond to ensure a fantastic outcome. However, some customers also noted issues with the product quality, specifically mentioning artificial grass lifting, coming loose, or having weeds grow through it after installation. A few other people also felt that the after-sales service was poor, with some experiencing unresponsiveness when trying to address these problems.

What people talk about most

Service

Users describe positive interactions with service, highlighting professionalism, efficiency, and excellent... See more

Staff

Clients share positive opinions on staff, frequently praising their professionalism, efficiency, and hard... See more

Quality

Reviewers highlight positive aspects of quality. Many customers are very satisfied with the high standard of... See more

Product

Reviewers mention positive feedback about product. Many customers are very pleased with the quality of the... See more

Customer service

Consumers generally express satisfaction with customer service. Many reviewers highlight the professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The team was absolutely fantastic! They were so friendly and went out of their way to make sure our garden looks amazing. Their service was top-notch from start to finish. A special thank you to the l... See more

Company replied

Rated 5 out of 5 stars

Excellent experience from start till end. Lady on the phone was extremely helpful - listened to my concerns and came up with solutions. Once I booked the date was confirmed straightaway and it was... See more

Rated 5 out of 5 stars

Absolutely amazing work, the guys came on time , worked like machines, removed the old grass and soil in 2hrs , carried out all the other processes with skill and care , the end result is fantastic, w... See more

Rated 5 out of 5 stars

We couldn’t be happier with our installation of artificial grass!! The crew worked incredibly hard to get it all in and done in two days. Our garden is not rectangular and required a lot of extra effo... See more



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

155 reviews

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Replied to 20% of negative reviews

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Rated 5 out of 5 stars

We recently had uk imperial Artificial…

We recently had uk imperial Artificial Grass doing our patio and artificial grass, they have done an outstanding job in our garden and I will highly recommend them! They are professional, efficient and they have provided me with a very competitive price for a top quality job

July 2, 2024
Unprompted review
Rated 5 out of 5 stars

Great company to work with

Great company to work with! From coming to see our garden, quoting, answering any questions I had lead g up to them starting the work and then then completing to work nothing was too much trouble! I would highly recommend!

June 17, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing company to deal with…

Absolutely amazing company to deal with from start to finish so extremely happy with the work which was done to the highest of standards I had searched around for a long time and so glad I held out for space to have my garden done as they are so busy and you can see why , professional and efficient nothing is to much trouble and I'm so glad I chose them 😀

June 24, 2024
Unprompted review
Rated 5 out of 5 stars

These guys were simply amazing from the…

These guys were simply amazing from the moment I enquired to fitting today! Any question was answered very quickly and the team today were so productive and efficient. Absolutely love our new grass and fence! Would recommend to anyone!!

June 21, 2024
Unprompted review
Rated 5 out of 5 stars

100% Recommended

From the first contact with Neeru and their patience and excellent customer service with sorting out a quote (and several requotes as requirements changed) for me, to booking and paying it was so smooth and easy and definitely a company operating in the 21st century! Installation was in Bedfordshire by Roberto and his team; the 3 chaps all worked extraoridnarily hard in the sun to deliver a first class experience in a little over 4 hours resulting in a superb looking rear garden that is now perfect for my toddler and two dogs to enjoy.

June 19, 2024
Unprompted review
Rated 5 out of 5 stars

Couldn’t fault this company they was…

Couldn’t fault this company they was amazing from start to finish answered all my questions, reasonably priced and the workers, just, WOW! they work incredibly hard and very polite and tidy. What I thought would take a good few days took them only a day and a half! Really really impressed. Thank you so much. Highly recommend. :)

June 12, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing job, materials and staff!

The whole team from start to finish were very helpful. Survey was carried out quickly and completed within 2 weeks of first contact. Roberto and his team were amazing, polite, Professional and did a fantastic job.
We are over the moon with the the outcome and highly recommend to anyone who us thinking of going down the artificial grass root.
Thanks to all at uk imperial!

May 1, 2024
Unprompted review
Rated 5 out of 5 stars

Competitive quotes

Competitive quotes, very responsive and communication was excellent.
Efficient, tidy and competed job as quoted.
The guys that did the job were friendly and respectful.
Would recommend.

May 13, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

Firstly, what a great company they are. They operate efficiently and the work carried out was superb. The communication was effective and very proactive. We would certainly be using them again..

May 8, 2024
Unprompted review
Rated 5 out of 5 stars

Imperialgrass Great Value Excellent Service.

I have just had two areas of artificial Lawn supplied and fitted by Imperialgrass. The work was carried out very professionally and quickly. The team took great care of my property and kept me informed throughout the process. There were two minor issues which were rectified immediately. My rear garden patio and through walkway were throughly cleaned. I cannot praise Imperialgrass and the fitting team highly enough and without question recommend their serviced.

May 20, 2024
Unprompted review
Rated 5 out of 5 stars

Great service by the team

Great service by the team
Very reliable and amazing finishing work carried out
Team went out of their way to ensure all tasks carried out within the time frame and upto an excellent clean and tidy finish

April 29, 2024
Unprompted review
Rated 5 out of 5 stars

Have to give five stars

Have to give five stars. Very prompt throughout the consultation and delivery. A really smart job; my new lawn looks so good. The guys who installed were understandably pleased with their work. A great job on a very wet and cold day. Thanks guys! Very happy.

February 23, 2024
Unprompted review
Rated 5 out of 5 stars

Great job by the team

Great job by the team, they even assisted to fix a portion that was falling off in the garden. Though they came late which they explained was due to tyre puncture of the van.
In all I can't fault the job, great work.

July 25, 2023
Unprompted review
Rated 5 out of 5 stars

Restored my putting green to like-new condition!

Top class service company. I have used them twice now in the past year and they are professional from first contact through to the actual service. My artificial putting surface had accumulated moss and lots of debris, and the treatment was so thorough it was back to like-new condition both times. Thank you!

April 25, 2023
Unprompted review

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