Imperium Jewelry Reviews 133

And I love it very much and a couple people noticed it at work and gave me a compliment but it is perfect you all are great there and I probably will be back to buy something else because you all are good at what you do! My name is David so the owner knows it's me reviewing your store thank you very much for my gold Cuban chain! 5⭐️ ⭐️⭐️⭐️⭐️ all the way!!

DO NOT BUY quality is terrible all of the photos you see on advertisement and website are really from GLD they don't honor their warranty either.

Placed my order over 10 days ago. One week after I was told the order had shipped, it was still waiting for a UPS pick-up. No help from their "customer service (or disservice) department. In the meantime, copious promotional emails. Why would I ever deal with this company again - they are nothing but trouble.

This company is a scum bag a big rip off they just give you what they wanna give you ask for a refund they over look it and ask for your order number and just send out more and say it voids you lifetime warranty and it's never what you asked for you go back and forth with emails until time runs out to return this company just a big L7 and everyone that's apart of this company don't waste your time and money go with some one you know and trust and I will be reporting them to the bbb asap

I purchased 3 chains. Once chain was to small and wanted to exchange it for a larger one. It’s still in the plastic wrap. I reached out to the awful customer at service and they said if I returned for exchange that it would no longer be covered by the warranty - even though they said “We want to inform you that this replacement will not have our Lifetime Warranty. The warranty only covers a single replacement or exchange process per item”. I said this would be the one exchange and they still will not honor the warranty. I just purchased this within the last week.
Horrible customer service.

I order some chains and my package got missing and they replaced my order, when I received my order I was really impressed of the quality of those chains. Highly recommended. The customer service is top notch. I will definitely order something else.

8 inches was actually 7 and a half. So my bracelet just fits. Make sure of your size. From the reviews i read its hard to return, so I decided to not return and give it to some friend. The bracelet looks good but I will go thru Amazon for my next order of any jewelry.

I ordered a few things from here, some I returned as I liked a different style better than what I had ordered.the return process was good and I was satisfied. I ordered another item. I was extremely happy with the iced Cuban link chain and bracelet, it tangles a bit but looks great. Wonderful quality. I also received a free gold rope chain. I loved the quality and look. I have been wearing the gold rope chain everyday for the last 6 months without taking it off. It has not damaged , faded or changed colors. Very happy with the purchases. Highly recommend shopping here.

I had originally ordered 3 sets for $99. I had issues with delivery and the item was sent back. I reached out to customer service and I was able to get the return waived and the company made it right. The chains are stunning, I love the clip design and the shine of the chains ⛓️. In all I definitely will be ordering more 💯

They will not give me my refund, itt has been almost a month. Their website says 7 - 14 business days. I made the order by mistake. Their website says you can cancel within a couple of hours. I canceled in less than five minutes. They saw my cancelation and rushed to process my order instead of honoring their policy. I ship the unopened package right back to them the day after I received it. I just want my money. They are a scam. Do not buy

Well the deal first of all was amazing. Ive worn solid gold before. It is very expensive though and the 14K, 18K Gold plated looks, feels and shines just like the solid gold 14k, 18K. I did run into an issue and added an item by accident and I was refunded ASAP. Like literally 7 minutes after sending the email to correct it.
Thank so much! I will say I ordered from "GLD" and Jaxxon for my first pieces. I will say though these pieces may shine as much but maybe even brighter and the customer service was impeccable.

I was excited to see they were having a buy one get one chain free offer. I received the two chains and wanted to exchange one I didn't like. I was told that because this is a promotional item, it cannot be exchanged, which doesn't make sense because they're always having sales and so EVERY item is non-refundable according to that policy. Speaking of policies, nowhere in their return/exchange policy does it state that promotional items are not exchangeable/refundable. It is a SCAM. And I wanted to exchange it for a more expensive chain. They would have made MORE money.

To keep it short and sweet. The quality is very much there especially for the price. And the packaging is also awesome! I definitely will be buying again

Do not waste your money the product discretion say gold and within 2 weeks the product start turning and of course they refusing to refund or exchange

Imperium had me skeptical at first. I placed an order and after receiving it and wearing my necklaces, I realized the product was good and backed by everything the company says on their webpage. Ive made 2 other purchases (3total) I’ve worked, swam, slept, sweat and, showered all over a 3 month period in all my pieces and I still have yet to see any fading or tarnishing with the jewelry. Their jewelry is gold boned. The layer of gold you see is real. Underneath is precious metals mixed with the gold during the bonding process. It gives the jewelry a thicker layer of gold on the surface. I’ve purchased plated gold in the past that faded within a couple months. Imperium must be using quality products. I’ve put all my piece to the test, for their jewelry to truly not tarnish, the quality must be there. I get compliments all the time.

Got the 8mm Cuban chain and bracelet set and honestly blown away by the weight and quality. Feels way more expensive than what I paid for it.

I ordered from them once before and had no issues. So I thought they were legit. I tried purchasing from them again, and something was wrong with the package. I tried contacting them and still haven't heard anything from them. I've sent them 6 emails and still nothing.

My iced tennis chain was perfect for the company Christmas party. Formal enough for the setting but still had personality.

Terrible experience. Ordered before Father’s Day and it took forever to ship. The bracelets were the wrong size—twice. I had to return the gift too, just to get a replacement that still didn’t fit. They refused a refund and delayed email replies until the 15-day return window passed. Completely unprofessional. Avoid this company.

Junk sent me a broken chain, voided warranty on the replacement. New chain so tangled up and think I can’t untangle without fear of breaking it.