The Improveasy Group Reviews 488

Excellent service provided from start to finish. Applied for funding via ecoflex 4. Excellent communication and smooth application from talking to Christian, arranging a surveyor and quick turn around of a new boiler, thermostat and radiator valves - all done and dusted within a month from applying. The work was done by Rob and Kev who were absolutely amazing - even my dog liked them! They were thorough, always looking ahead with what needed doing, and tidied up behind them. Thank you so much guys!

From start to finish improve easy have been excellent.!!!!!!!!.starting with the office staff James,clare and Paul then with the workmen we had Sam and Brad and another Sam there work was excellent who were the electricians then we had george who did all the plumbing he was here all week and worked non stop and another george that came to. They all worked brilliant together and we have never known a group off young lads that work so well together and work so hard. They were so friendly and helpful when we asked them questions .They loved my homemade flapjacks!!.Well done to improve easy .

So Overall I'm extremely happy with what this company has done for me and would 100% recommend them. Our air source heat pump and solar has worked flawlessly since its been installed.
I docked one star for installers they need to learn to be a bit more respectful this is still my home despite it being a free install you still need to respect my carpets and my furniture put dust sheets down and move my things if they are in your way! (for reference most of the installers are actually contractors to improveasy), my advice to them would be to drop the sub contractors and hire your own crews.
Coming back round to improveasy as a firm very quick and easy to deal with, their own installation teams were very professional I have high praise for the electrical installation team they did a fantastic job very neat, very clean.

Our dealings with Improveasy were second to none, they kept us informed all along the way, very pleased with all their friendly staff and nothing was too much trouble, really can’t fault our dealings with them.

Excellent from start to finish, the team were friendly and polite, worked non stop till finished, Ashley was amazing, great person , hard working and nothing was too much trouble, he explained everything when he had finished ,

Have to say that Improveasy were amazing from Andy who fitted the boiler and the young men who put the insulation in the loft.
All was done in one day and was left clean and tidy,
Also would like to say how polite and courteous all the staff were, Harry for his help with explaining how to use the programmer and sending links to us was invaluable. The young man who came the next day to Check the electrics was very helpful and even offered to put the programmer on the wall for us, how kind was that.
Lastly the young lady receptionist who answered the phone when I rang was also very helpful and kind.
I would recommend this firm whole heartedly without any hesitation, thank you Improveasy Ltd.

The boiler was fitted in a day by the professional and efficient engineers.
The Improveasy staff were very helpful and kept me fully informed throughout the process.

After reading some negative reviews we had a very positive experience with our team of fitters led by Kayhon who was obviously a highly experienced heating engineer. He discovered that after taking out the old boiler we would be left with a hole in the brickwork and he went out and bought bricks and did a very professional job of repairing the hole. His team were very hardworking, everybody was busy and quiet and the plumbers worked til after 7pm making sure the heating fired up. We also had some insulation added to our attic by the loft guy, who discovered we had literally no insulation in the sides of our dormer. Fans were added to control humidity in 3 rooms and valves replaced on all radiators. Each trade introduced themselves to us first and explained what they were doing. The house and drive was left tidy. Perhaps we struck lucky with our fitters but our experience was a very positive one.

IF there were negative stars that's what I would rate. This company have been more than just incompetent and useless, they are unprofessional money-grabbing liars. The saga began in the autumn when they came to fit the insulation. They came and changed all my extractor fans to ones that are permanently on to prevent a build up of moisture once the insulation is in place. All good with that. However, one of their hands had not spoken to the other and when they turned up to fit it, this contractor did not know there needed to be an extraction first. Without the extraction it would cause terrible problems for me down the line. Luckily I knew, so the insulation was delayed. That was in Novermber, and we are now at the end of March. The extractor fans work fine. They extract on a 24/7 basis every last particle of heat from my house. Over the winter with the heating AND a woodburner going at the same time I was just about able to get it up to 16 degrees. Most of the time it was 13 degrees. So I have been paying to heat the outdoors, which is neither good for me or the environment. I now have a house considerably colder than when they started, and I see no attempt from them to sort it out. I call them regularly. They tell me they are unable to get through to their contractor. I mean how useless do you have to be to have the people you employ not to talk to you. For 4 months. Either that, or they are just plain lying. Make your own mind up. But this is taxpayer money that is being used. This company is being financed by the government to do a job, and they do not seem capable of doing that.

We received a visit from Improveasy, who were promoting the Ofgem ECO4 scheme. Their enquiries showed that we qualified for a new heating system. The wheels turned quickly and, after a site visit to assess what would be the best system for the house, we were offered radiators as the solution. It was interesting that this was not one of the options shown on the pamphlet we were given showing what savings might be made. A timetable to do the work was then set-up. Two things to note here: we were told that it might run into a second day; it ran into a third during very cold weather that left us without gas heating or hot water. We were informed that on the first day, one set of workmen would arrive in the morning, and the gas fitter would arrive in the afternoon (when they'd gone). They both arrived in the morning! One of the first quotes from the fitter was that it was a 'massive job' for which neither he, nor the electricians fitting the fans, had any prior knowledge of the floor plan of the house which seemed unbelievable! The upheaval was huge. Carpets and floorboards were torn up, existing tiles and facia around the old boiler ripped out (and not replaced, of course). It was a tip for 2 and a half days. It must be said that the gas fitter worked tirelessly and appeared to be very good at his job. However we have ended up with quite a few obtrusive plastic conduits on the walls, as the existing pathways could not be used due to the presence of asbestos (we were told). Then it was over! But has it worked? A trial period lasting 36 days has just ended after which I could compare things against the previous energy readings I had taken up to when the old system was taken out. We are using more gas by .70 of a unit per day - not surprising as more rooms are being heated than before. The good news was that our electricity usage dived by over 10 units per day! We used to use electrical heaters in the rooms not well heated by the previous warm air system. There have been two drawbacks. First, the living room is still heating poorly because the radiator fitted is not big enough for the room (hinted at by the fitter). Second, the boiler does not heat the water very quickly, and you could waste a lot of water waiting for it to do so as the pipes are under very high pressure. If Improveasy had made a follow-up courtesy call, I would have mentioned this to them, but they have not been in contact at all since the job finished. Not checking that everything had been done satisfactorily made me think that they might only be interested in collecting their commission from the government for implementing the arrangements, or am I just a cynic? Still, it was free, so I shouldn't complain, and I like the fact that the new system is so much more controllable, such as the programmable heating schedule for the day. In conclusion, I would say that if you are approached by this company in connection with the Ofgem scheme, don't take everything they say at first hand, and be prepared for disruption.

Two of their drivers left their vans entirely on the pavement and dangerously on a junction corner.

They were asked politely to park on the road (there are no yellow lines) and they ignored the request.

Children cross at this location, parents are with prams etc... and they now having to walk on the road in the morning and afternoon.

This anti-social behaviour by their team does not reflect well on their company brand.

Had no reply via email or phone call back from the company either to get their drivers to be considerate to members of the public and move their vehicles.

We had a boiler fitted last summer by Improveasy. Six months on it is leaking water and leaking over an electric socket. Contacting Improveasy was not easy and eventually we managed to talk to Harry Khan who said on Monday that he would get an engineer to call us. This has not happened and we have had to call every day to chase it up. Today we spoke to Harry Khan again and he gave us the engineers number. We called the engineer and he said he could not help as he was in Manchester! We have been passed from person to person and had to do all the chasing No communication from Improveasy what’s so ever. We are getting anxious about this and wondering whether it will be fixed. Very very poor customer service and we are no further. Can anyone from Improveasy help????

Thanks to Andy for all the help with my central heating he went above and beyond for us. Just getting my swimming costume on now 👍

Very poor quality work leave home in a state then don’t answer calls, customer service useless

From the start of my customer Eco 4 journey to the conclusion with replacement boiler and thermal store tank. I witnessed a highly professional and cohesive team at their best. Friendly and efficient from Back office Staff, thank you Lauren & Danielle, not forgetting Harry from Customer Relations who afforded us regular contact which made the whole process run smoothly. A big thank you to the Installation Team; Kayhan & Reza who worked tirelessly to completion leaving everything clean and tidy. And last but not least George the Electrician (Top Man) who speedily and expertly recovered one or two electrical issues. Overall worth every (Star) Very happy customers who would not hesitate to recommend (Improveasy Installs Ltd).

From the beginning excellent service, thorough survey followed quickly by confirmation the job could be done even in my old stone house with very thick walls. The whole team - plumbing and electrical - were experienced, hard working and everything was well done. All working now and so much better than my old oil heating system.

If I could have given a lower rating I would have done. We have had nothing but trouble from start to finish with this company, the only ray of sunshine was a chap named Stephen who went out of his way to help. However, another member of staff named Lauren Bancroft let us down completely. I left numerous telephone messages for her (she seems to be constantly on holiday, hence the need for messages) and also sent a number of Emails, the last one being 25th November last year. We felt so totally let down at that stage that I told her to cancel our claim altogether, to which I received no reply whatsoever. What a way to do business!

Our existing heat only boiler was 30 years old and was replaced on the ECO scheme at no cost to ourselves with a new boiler. The guys who did the work were just superb. They were all professional and extremely polite. The plumbers were a father and son team both called Alan, and the very complex electrics were done by George the electrician. The work done by all three of them was excellent. The new boiler is 90% efficient and the old one was 62%. The job was left clean and tidy, and George ran through the operation of the new boiler with us. We were very impressed with the professionalism of the guys, and they are a credit to Improveasy. Thanks.

If I could leave no stars I would.

From the boiler being fitted to the aftercare, it’s gone from bad to worse, bunch of cowboys.