Inbody Reviews 

**1 star — I would give zero if that were an option.**

I’m a returning InBody customer and purchased another unit because I had confidence in the brand. Unfortunately, this experience has completely changed my view.

We received a brand-new InBody unit that is not functioning properly — the weight measurement does not work. Since receiving it, our team has spent multiple hours troubleshooting the machine, including working directly with InBody support, testing it with weights, checking the feet, moving it to different rooms, and trying different outlets.

Despite all of that, the brand-new unit still does not work.

Rather than simply replacing a defective new machine, InBody’s response has been to have us continue troubleshooting, submit QC reports and support forms, ship the unit back for evaluation, and potentially have the brand-new machine repaired and returned to us.

What is especially frustrating is the amount of business disruption this has created. We are a corporate wellness company with clients across the country, and we purchased this equipment specifically to provide onsite health screenings. We have upcoming client events and have already been promoting and selling these services. Waiting weeks for a brand-new machine to be shipped back, evaluated, repaired, and returned directly impacts our ability to deliver what we have promised our clients.

Their own support team acknowledged how new the unit is and stated that it is very uncommon for issues to occur this early. That makes the resistance to simply replacing the defective unit even more disappointing.

For an expensive piece of professional equipment, I expected a much different level of accountability and customer service — especially as a repeat customer.

A brand-new machine should work when it arrives. If it does not, the customer should not have to spend hours troubleshooting it and then wait through a repair process for equipment that was defective from the start.

Very disappointing experience with InBody. NEVER work with them.

I ordered an InBody scale on April 25 and was told it would ship within 5–7 business days. It is now well past that timeframe, and I still have not received any shipping confirmation, tracking information, or response from customer service despite multiple emails and messages.

What concerns me most is the complete lack of communication after payment was taken. After looking online, I also found many other recent customers reporting similar experiences with delayed responses and poor customer service.

At this point, I’ve had to open a dispute because I cannot get any update from the company.

I hope this is simply an operational issue and not reflective of the product itself, but the customer experience so far has been extremely disappointing.

Worst customer service ever. There isn't any! horrific when waiting for help and they make you feel bad for asking them questions. The most recent update is TRASH and its super slow. There isn't much that is like but i feel like home scales at least are so BAD

Totally unreliable. I have tested it in every possible position, grips, etc. the % body fat varies from 3 to 7, to 22 % in consecutive measurements. Do not bother with this product

I am having the same experience with customer service as Eric! Not sure if they really have a tech support team. When the troubleshooting script doesn't work, they're at a loss and have to escalate the problem, which takes another week to respond with useless information! The investment is too significant not to have the support when I need it.
Dr. Smith
NC

Our clinic has had issues with our InBody for months now and customer service has yet to get back to us.

I have emailed them, left them a message using their website, and called them on multiple weekdays. I have called every hour on one of our work days and no one ever answers. The machine is good until it doesn't work anymore, and then you will never hear back from the company again. Never purchasing an InBody unit for our clinic again.

I am very disappointed with the recent service on my InBody 270. Compared to my previous experience, the standard fell far short, and cost me hundreds of pounds in lost business at a crucial time.

I don’t really know where to begin with my experience to be honest. But here is a few things:-

Key issues:
• My previous service was not logged correctly on your end, leaving me to prove it myself, with no apology offered and a feeling of disregard.
• After payment, communication on every platform possible - went silent for nearly a week despite my urgent requests.
• Even now, my follow-up email in hope of some kind of an apology remains ignored and unanswered.

For the fee paid, this level of service was extremely poor.

My experienced was enhanced by the people, the customer service and the patience. The immediate response to all emails, and return phone calls was refreshing in today's business world. The equipment I purchased was truly amazing, and beyond all expectations. I am truly not sure how you can run a fitness business without an InBody machine, which I have been doing for 12 years. Always great customer service, zero issues with the machines. Highly recommended!