Inboxpounds Reviews 

2,344
•
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 77 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the platform very easy to use, appreciating the smooth user experience for completing various surveys and playing online games. Many people frequently mention that rewards are paid out promptly, providing a reliable way to earn extra cash in their free time. Some reviewers were not happy with frustrating payment delays and poor support responses when trying to claim their hard-earned money. A few other people also felt that starting surveys can be difficult because they frequently get screened out or excluded unexpectedly. Additionally, navigating the website to find specific offers or logging into accounts can sometimes present a headache for users.

What people talk about most

User experience

Reviewers highlight ambiguous aspects of user experience, frequently noting that surveys are very easy to... See more

Website

Consumers experience mixed feelings regarding the website, with many reviewers praising it as a great... See more

Payment

Users describe ambiguous interactions with payment, as while many reviewers praise the quick and guaranteed... See more

Product

People report ambiguous experiences with the product, as consumers appreciate the generous payments and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

A good site but what do you win with spin and win how does it work

Company replied

Rated 3 out of 5 stars

Constant disqualifications i reckonbetween 8 and 10 for each successful one. payment isn't instant transfer. If you're determined you can eventually get to a level to cash out. You also need to achiev... See more

Company replied

Rated 3 out of 5 stars

I have been playing games tru Inboxpounds and everything has been great,variety of games and the payout. Just now one game I've spent a lot of time and money,and it still doesn't showing up for pendi... See more

Company replied

Rated 3 out of 5 stars

It wasn't even up to 2 weeks that I gave my review on them and my account was logged off after I decided to withdraw just 10 pounds that I had patiently accumulated. All efforts to verify my identity... See more


Company details


Contact info

3.5

Average

TrustScore 3.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 2 weeks

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3.5

All reviews

(2,344)

77 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
Inboxpounds logo

Reply from Inboxpounds

That's fantastic to hear! We're thrilled you're enjoying the app and finding it a great way to earn extra money. Thanks for the wonderful review!

Rated 5 out of 5 stars

love it

i love doing surveys

November 14, 2025
Inboxpounds logo

Reply from Inboxpounds

That's wonderful to hear! We're so glad you enjoy doing surveys in our app. Thanks for sharing your positive feedback!

Rated 1 out of 5 stars

Awful experience, no assistance!

A really poor experience. Cannot contact the service desk, they send you back through multiple stages and no responses or resolutions. Been waiting 2 weeks to hear back from someone for my payment that i have earned. No contact number, care or support.

November 3, 2025
Unprompted review
Inboxpounds logo

Reply from Inboxpounds

We’re really sorry to hear that your experience didn’t meet expectations. That’s never what we want for anyone. We truly value your feedback and would love the opportunity to learn more about what went wrong so we can make things right.

Rated 1 out of 5 stars

Scam!

I completed Monopoly go offer through them, waited a few days after completing level 127, offer was to 126, it tracked 1 day of earn to play and 1st purchase and nothing else and support have refused payment despite providing them with proof and screenshot. Absolute scam and useless support! Avoid these scammers, reddit is full of similar stories to mine.

Update 1st December - Inboxpounds have now suspended my account with no warning just a couple of days after £52 was credited to my account and I had a further £10 ready to claim. They have done this repeatedly to others just after their accounts have been credited! Absolute scammer company just out to rip people off!
Edit 4th December- great reply from inboxpounds to contact them through my activity ledger on the account they deactivated- absolute joke of a company! Will be seeking legal advice over this as I'm fairly sure they are committing fraud!

November 4, 2025
Unprompted review
Inboxpounds logo

Reply from Inboxpounds

We’re truly sorry your experience didn’t go as expected — we know how frustrating that can be, and it’s never the experience we want anyone to have. Your feedback is important to us, and we’d really appreciate the chance to better understand what happened so we can help make it right. When you have a moment, please reach out to us through your activity ledger on the site — we’re here and ready to help.

Rated 5 out of 5 stars

The surveys were easy to answer

The surveys were easy to answer

November 7, 2025
Inboxpounds logo

Reply from Inboxpounds

Thank you for the kind review! We're so glad to hear you had a great experience — it really means a lot to us. We appreciate you taking the time to share your feedback. If there's ever anything we can assist you with down the road, we’re always here to help. Thanks again for being part of our community!

Rated 3 out of 5 stars

I have been playing games tru…

I have been playing games tru Inboxpounds and everything has been great,variety of games and the payout. Just now one game I've spent a lot of time and money,and it still doesn't showing up for pending.Ive tried to contact customer service,but they didn't come back to me. Very disappointed.

November 7, 2025
Unprompted review
Inboxpounds logo

Reply from Inboxpounds

Thank you for the kind review! We're so glad to hear you had a great experience — it really means a lot to us. We appreciate you taking the time to share your feedback. If there's ever anything we can assist you with down the road, we’re always here to help. Thanks again for being part of our community!

Rated 5 out of 5 stars

Paid quickly and a good selection of…

Paid quickly and a good selection of pay to play games. Surveys are hit and miss though. I get disqualified for more than 80% of them but only after spending 10 minutes answering questions

October 27, 2025
Inboxpounds logo

Reply from Inboxpounds

Thanks for the review! We’re glad to hear you’re enjoying the experience, even if it takes a bit of work to earn those rewards. We really appreciate you being a part of the community!

Rated 5 out of 5 stars
Inboxpounds logo

Reply from Inboxpounds

Thanks so much for the awesome review! We’re really happy to hear you had a great experience. It means a lot that you took the time to share your feedback. If you ever need anything or have any questions, just give us a shout. We’re always here to help!

Rated 4 out of 5 stars

Interesting variety of surveys.

Been with this site on and off for a few years now and they send a variety of surveys to keep me occupied. I hope to continue with them as they are usually interesting and fun to take part in.

October 14, 2025
Inboxpounds logo

Reply from Inboxpounds

Thanks so much for the awesome review! We’re really happy to hear you had a great experience. It means a lot that you took the time to share your feedback. If you ever need anything or have any questions, just give us a shout. We’re always here to help!

Rated 5 out of 5 stars

Really easy to useGreat service

Really easy to use, great service, award easy to claim & arrived quickly

October 13, 2025
Inboxpounds logo

Reply from Inboxpounds

Thanks so much for the awesome review! We’re really happy to hear you had a great experience. It means a lot that you took the time to share your feedback. If you ever need anything or have any questions, just give us a shout. We’re always here to help!

Rated 3 out of 5 stars

Unable to access surveys

I’ve been with inbox for many years but recently it has stopped me being able to access the surveys yet I still have rewards Unclaimed. Why is this?

October 3, 2025
Unprompted review
Inboxpounds logo

Reply from Inboxpounds

We’re truly sorry your experience didn’t go as expected — we know how frustrating that can be, and it’s never the experience we want anyone to have. Your feedback is important to us, and we’d really appreciate the chance to better understand what happened so we can help make it right. When you have a moment, please reach out to us through your activity ledger on the site — we’re here and ready to help.

Rated 2 out of 5 stars

Screening out of surveys

I seem to be screened out of almost all the surveys I try to take, which is disheartening.

October 1, 2025
Inboxpounds logo

Reply from Inboxpounds

We’re truly sorry your experience didn’t go as expected — we know how frustrating that can be, and it’s never the experience we want anyone to have. Your feedback is important to us, and we’d really appreciate the chance to better understand what happened so we can help make it right. When you have a moment, please reach out to us through your activity ledger on the site — we’re here and ready to help.

Rated 1 out of 5 stars

Rubbish rewards

Was quite happy with this platform. Suddenly they went from paying 100% of rewards. Now you only get £5 of £6.50 worth of surveys completed. Find other platforms to use. Rubbish. They responded with a comment asking what went wrong. They obviously did not read my comments about only getting £5 when you need to complete £6.50 worth of surveys. Previously it was £ for £.

September 20, 2025
Inboxpounds logo

Reply from Inboxpounds

We’re really sorry to hear that your experience didn’t meet expectations. That’s never what we want for anyone. We truly value your feedback and would love the opportunity to learn more about what went wrong so we can make things right.

Rated 1 out of 5 stars

WHAT JUST HAPPENED?

I've been doing surveys , searches ( now disappeared) for at least 5 years and now have to earn £13.00 instead of £10.00 to be able to claim a £10 voucher. As a result it took several weeks to earn enough for a £10 voucher. Then on claiming it, my account was for some reason suspended. I contacted them and after several days I received an e-mail requesting proof of my existence. I explained I was a disabled pensioner who was not that tech savvy and could not action their request. I felt their reply didn't take in to account how I've been loyal to them for so long. So I have a suspended account I can't unlock and have lost a £10.00 Tesco Voucher. And it seems, nobody cares. If I'd been more tech savvy all might have returned to normal. Once of a day I'd have given a 5 star review but today it's just the one star and that's only because I couldn't give no stars. End of rant!

September 22, 2025
Unprompted review
Inboxpounds logo

Reply from Inboxpounds

We’re really sorry to hear that your experience didn’t meet expectations. That’s never what we want for anyone. We truly value your feedback and would love the opportunity to learn more about what went wrong so we can make things right.

Rated 1 out of 5 stars

Inboxpounds bans

After working through an offer I raised a ticket as had some problems & got insta banned.
Avoid!
Activity ledger when can't log in, good one,
Please assist me if you want to help.
Thank you

September 11, 2025
Unprompted review
Inboxpounds logo

Reply from Inboxpounds

We’re really sorry to hear that your experience didn’t meet expectations. That’s never what we want for anyone. We truly value your feedback and would love the opportunity to learn more about what went wrong so we can make things right.

Rated 5 out of 5 stars

Inbox dollars is the best survey site I…

Inbox dollars is the best survey site I have worked so far there rewards for surveys are top notch the have various options of payment.

September 6, 2025
Inboxpounds logo

Reply from Inboxpounds

We’re thrilled to hear you had such a great experience. Your support truly means a lot to us, and we’re grateful you took the time to share it. If there’s ever anything we can help with in the future, don’t hesitate to reach out. Thanks again!

Rated 5 out of 5 stars

Very good site loads of offers always…

Very good site loads of offers always pay the stated amount

September 1, 2025
Inboxpounds logo

Reply from Inboxpounds

Thank you for your feedback — we completely understand how frustrating it can be to spend time answering questions only to find out you're not eligible, especially after sharing personal information. While eligibility is determined by the survey providers, we agree that your time is valuable. We’re always working with our partners to improve the experience and appreciate you sharing your concerns. If you ever have questions or run into specific issues, our support team is here to help!

Rated 3 out of 5 stars

Had a good experience overall

Had a good experience overall, but it takes a really long time to complete enough tasks to earn £15 which is the minimum amount you can withdraw. You would encounter so many screen outs.

For me, it took me about 3 months to get this amount as I started taking surveys on the platform since June 2025. On Friday 29 Aug I initiated the withdrawal request and still waiting for the funds because I'm informed it would take 3 days to process. If you are patient enough like me to earn, it's a good platform, although I wish something can be done about the numerous screen outs.

August 31, 2025
Inboxpounds logo

Reply from Inboxpounds

We’re really sorry to hear that your experience didn’t meet expectations. That’s never what we want for anyone. We truly value your feedback and would love the opportunity to learn more about what went wrong so we can make things right.

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