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Incense Man Reviews 127

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TrustScore 5 out of 5

4.9

Incense Supplier
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Review summary

Created with AI, based on recent reviews

Looking at 113 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting the wide variety and delightful aromas. Many appreciate the efficient and prompt delivery service, often noting that orders arrive quickly and are well-packaged. The overall service is frequently described as excellent, with people finding the ordering process easy and hassle-free. However, some customers also noted occasional issues with packaging, where items arrived squashed due to insufficient padding. A few people also mentioned that certain incense sticks they tried from an unfamiliar brand burned out quickly, rendering them ineffective.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and selection. Customers consistently praise the... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the fast and prompt delivery,... See more

Quality

Clients share positive opinions on quality, consistently praising the excellent quality of products like... See more

Service

People report positive experiences with service. Customers consistently praise the professionalism,... See more

Order

Customers consistently note positive experiences with order. Reviewers frequently mention an easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have happily used Incense Man for many years, during which time it has changed hands. My orders arrive in a timely manner, products are top quality, issues are sorted (one minor technical one and a... See more

Rated 5 out of 5 stars

Friendly,efficient and very helpful. We only need to spend £10 to get a free delivery, whereas the other companies demand a lot more before a free delivery is offered. The prices are reasonable and th... See more

Rated 5 out of 5 stars

I had never ordered anything on line but was desperate for these incense sticks so took chance. I was overwhelmed by quick response, every stage being notified about order. I emailed with concerns on... See more

Rated 5 out of 5 stars

Great customer service. The person who was dealing with my purchase was extremely professional, polite and helpful. I have been buying from incense man for some time now and l find that compared to ot... See more

Company details

  1. Incense Supplier
  2. Gift Shop

Written by the company

Incense Man is your go-to destination for high-quality incense products, offering an exceptional selection to elevate your home, meditation, and relaxation experiences. With a deep passion for aromatherapy and spiritual wellness, Incense Man provides an extensive range of premium incense sticks, cones, resins, and burners sourced from trusted suppliers worldwide. Whether you're seeking traditional fragrances like sandalwood and frankincense or exotic blends to awaken the senses, this trusted retailer ensures that every product meets the highest standards of authenticity and purity. Customers consistently praise Incense Man for its outstanding service, fast delivery, and commitment to quality. The easy-to-navigate website makes shopping seamless, allowing you to find the perfect incense to suit your mood and environment. The brand’s dedication to customer satisfaction is evident through its prompt responses and attentive support, ensuring every order arrives with care. Incense Man stands out for its competitive pricing without compromising quality, making luxurious fragrances accessible to all. Whether you're a seasoned incense lover or new to aromatic experiences, this reputable store guides you toward finding the ideal scents to create tranquility in your space. Their exceptional range, reliability, and passion for incense make Incense Man a must-visit destination for anyone looking to enhance their sensory journey. Shop confidently at Incense Man, where fragrance and quality meet. Discover your perfect scent today and transform your surroundings into an oasis of relaxation and serenity. #IncenseMan #Aromatherapy #QualityFragrance #SpiritualWellness #Relaxation

Contact info

4.9

Excellent

TrustScore 5 out of 5

127 reviews

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How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Highly recommend

I have been a customer for over 10 years and have always been satisfied with the speedy service and quality product's. Thank you 🙏

December 11, 2025
Rated 4 out of 5 stars

Careful wrapping for posting !

It was good to receive an email about part of the order holding things up…as I was wondering what was going on!

When the parcel arrived one or two things had been squashed as there wasn’t enough PADDING in the wrapping . That’s important. Luckily the squashed things were for me and not for presents. Needs more care!
Otherwise very happy with descriptions and especially of semi precious stones and their qualities.

P

December 9, 2025
Rated 5 out of 5 stars

I’ve been ordering from Incense Man for…

I’ve been ordering from Incense Man for many years and have never had a negative experience with them.
In all those years nothing has changed; they have been consistently good.

They have an incredible range of different incense types, many that I’ve never heard of before and many fragrances that I’ve never smelled (and I’ve burned a great deal of incense in my time!)

The only one negative I have to say is that on two occasions that I burned some incense that I’ve never heard of before so decided to try, each and every one of the sticks burned out within a few minutes of lighting (and relighting) them, so they were effectively useless.

I imagine they’d be useless to everyone else too, unless they had the time to stay in the general vicinity of their incense holder and keep relighting the incense sticks!

Other than that one negative experience, I have only great things to say about Incense Man.

November 5, 2025
Rated 5 out of 5 stars

Great shopping experience.

Have always found buying from you guys to be a great experience. Quality incense. Reliable delivery. Good range of choices and always a few gifts thrown in. Highly recommend.

October 12, 2025

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