frivolous platform I submitted all the documents, trying to register. They replied that everything is fine with me, but they do not want to open an account for me without a reason. Conclusion: they... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Easy onboarding with multiple verification methods, such as BankID or passport/ID verification. The app is user-friendly and not complicated to use at all. Basically no fees and most importantly no FX... See more
Company replied
After I made deposit they have blocked account and giving no deadlines for refund. Almost 1 year already past and they still do not know when they proceed with refund. I was forced to apply for a char... See more
Company replied
Great Product, easy to use and excellent support. I've had Incharge for more than 6 months now and it became my main payment solution for all transactions including using the card. Always had i... See more
Company replied
Company details
Written by the company
INCHARGE was founded in Stockholm, Sweden, by a group of people who shared one thing in common: we all originated from different parts of the world. And we all, at one point in our lives, felt like strangers in a foreign land. That’s why, when we started INCHARGE, we didn’t just start a payments company. We began on a mission: to make the world feel like home. No matter where you are. No matter where you come from. And we want to accomplish this by making payments — both domestic and global — as simple and as easy as possible. It’s our way of making the world feel a little more connected. And a little bit smaller. So that strangers who come from abroad might not seem so strange. And foreigners might not seem so foreign.
Contact info
2.2
Poor
47 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nice onboarding and super smooth and…
Nice onboarding and super smooth and fast app : )
November 10, 2023
Unprompted review
Reply from INCHARGE Card
Thank you for the positive feedback! We're thrilled to hear that you had a great onboarding experience and found our app smooth and fast. If you have any further comments or suggestions, feel free to share. We appreciate your support! 😊
Using Incharge for a long time
Using Incharge for a long time, have never experienced any issues, can load money on my account and I’m sending money to other banks, and it is ok, on time, I am also using cards and it works good.
November 10, 2023
Unprompted review
Reply from INCHARGE Card
We appreciate your continued trust in Incharge! It's great to hear that your experience has been consistently smooth, from loading money to seamless transactions and card usage. Thanks for being a valued user! 😊
Don't use your money here
Don't use your money here. I used my visa on this service the money got charged but the site claims they can't see the money in the system. I have contacted my bank and the money has been sent to them but they deny they have gotten them and won't help me the slightest. Stay away from these scammers
November 3, 2023
Unprompted review
Reply from INCHARGE Card
We're truly sorry to hear about your experience. Please be assured that we take your concerns seriously. We would like to investigate this matter promptly and assist you further. Could you kindly reach out to our customer support at support@inchargecard.com with your transaction and account details? We are committed to resolving your issue to your satisfaction.
Card frozen for no reasons
I can not access to my account , i can do nothing , after received a transfer , more of 1800€ , ans nobody asked to my questions or mails
October 31, 2023
Unprompted review
Reply from INCHARGE Card
Hello Noel,
Please provide us with your account details at support@inchargecard.com, and we will investigate the issue and work to resolve it as quickly as possible. Your feedback is valuable, and we are committed to ensuring a better experience for you. Thank you for your patience, and we will do our best to assist you promptly.
After I made deposit they have blocked…
After I made deposit they have blocked account and giving no deadlines for refund. Almost 1 year already past and they still do not know when they proceed with refund. I was forced to apply for a chargeback as well as go to a court and write a statements regarding stolen money. Do not ever use their services - they will block you forever and will not return your money even thoug they will say "we regret" but actually they do not care.
October 11, 2023
Unprompted review
Reply from INCHARGE Card
Hello, we're truly sorry to hear about this. We take your feedback seriously and are committed to resolving the issue. Please provide your account details to this email: support@inchargecard.com and we'll investigate this further. Thank you for your patience.
This bank is definitely good but…
This bank is definitely good, but unfortunately they blocked my account with my money in it, it's now 3 months and I still haven't heard anything from them. I hope I will get an answer as soon as possible and they will find solution regarding my money. I still believe in the bank its potential.
July 6, 2023
Unprompted review
Reply from INCHARGE Card
We appreciate your patience and understanding, and we sincerely apologize for the inconvenience caused by the block on your account.
Please contact us directly with your account details at support@inchargecard.com so we can review your case. We value your belief in our services and are committed to finding a solution for you as quickly as possible.
Big scam
Big scam. Fraud company.
Deposited 100€ and then they blocked my account. Waited over 2 weeks for the refund.
Sent them details and they are just giving delays and more stupid reasons for not transfering my money back.
September 6, 2023
Unprompted review
Reply from INCHARGE Card
We sincerely apologize for any inconveniences caused.
We would greatly appreciate the opportunity to further investigate the issue at hand. Could you kindly provide us with additional information via email? You can reach us at support@inchargecard.com
Thank you for granting us the chance to address your concerns promptly 🙂
They blocked account
They blocked my account and my wife's account. For more than a month, tech support has been unable to help. They reply once every two weeks. Money is frozen in the accounts. Be careful with this service. I do not advise!
July 7, 2023
Unprompted review
Reply from INCHARGE Card
Dear Andrei, We're sorry to hear about your less than satisfactory experience with INCHARGE. We understand the frustrations associated with frozen funds and would like to assure you that we are diligently working toward a resolution. If there is anything additional we can do to make the situation right, please do not hesitate to reach out. Thank you for bringing this matter to our attention.
Been with Incharge since launch.
Been with Incharge since launch.
If I would to rate the functionalities themselve - this would be a 4 star review, but I give an additional star for the amount of improvements done since start.
Additionally, the setup and maintenance is costless which I like.
The UI has been redone and is now simple but functional. Minimalistic and fast.
Incharge to incharge transfers are instant which is really great.
The physical card arrived quickly and had no issues with it.
The sole fact I dislike is that Instant topups are not available for my region (Poland) and need to utilize a card instead, which is not always that smooth.
But all in all it's a really good app with perspectives.
June 8, 2023
Unprompted review
Reply from INCHARGE Card
Thank you for your continued support and the positive review! We’re glad to hear that you’re finding our app secure and easy to use. We also appreciate your feedback and suggestions, your input helps us understand what our users need and want. Thank you for taking the time to share your thoughts!
Reply from INCHARGE Card
Thank you for your positive feedback on INCHARGE! We’re thrilled to hear you’re enjoying INCHARGE’s service. Your support and feedback are greatly appreciated. We look forward to continuing to serve you.
Easy, quick and free
Easy onboarding with multiple verification methods, such as BankID or passport/ID verification. The app is user-friendly and not complicated to use at all. Basically no fees and most importantly no FX fees, which is really great. The only things missing, which is also the reason for a 4-star review, are SEK account and a “My budget/my spendings” function.
June 26, 2023
Unprompted review
Reply from INCHARGE Card
Thank you for your positive feedback! We’re glad to hear that you’re finding our app secure and easy to use. We also appreciate your feedback and suggestions. We’re always looking for ways to improve our services and your input helps us understand what our users need and want. Thank you for taking the time to share your thoughts!
Right direction
Hi!
I'm using InCharge for already almost a year. I can see how guys are evolving. They changed design and added couple features I actually use the most (Apple Pay).
It is worth to mention that they are pretty young and lack some functionality but it doesn't block me from the usage. I follow their social pages and see how they try to be eco business (helping Ukrainians last year and now they focus on students). Keep up!
June 26, 2023
Unprompted review
Reply from INCHARGE Card
Thank you for your continued support and the positive review! We’re delighted you’re enjoying the INCHARGE app. We truly value your loyalty and look forward to continuing to serve you.
Reply from INCHARGE Card
Thank you for taking the time to leave us such a wonderful review. We’re thrilled to hear you’re enjoying INCHARGE’s service. Your support and feedback are greatly appreciated. We look forward to continuing to serve you!
Cool Neo bank
INCHARGE bank and all operations have not fee. This is good, that all can make without fee.
INCHARGE is bank, that can be daily used.
Only one card can be added for top up. I want save many cards for top up.
June 26, 2023
Unprompted review
Reply from INCHARGE Card
Thank you for taking the time to leave us such a positive review! We're glad to hear that you're enjoying INCHARGE's services. We also appreciate your feedback, as we're always looking for ways to improve our services. Thank you for sharing your thoughts!
They blocked my account without any reason
I used the InCharge card for more than 6 months. Couple days ago I topped it up with my card (2 x 2EUR) and made two SEPA transfers (2 x 2EUR) to my account in another service, just to confirm my identity, this is normal practice.
In 12 hours my account was permanently blocked. The support refused to explain any reasons, gave just useless excuses. Yes, they refunded me my 4 EUR, THANKS (irony).
So please avoid this service, they can block your account any time without any reason and with no feedback.
June 19, 2023
Unprompted review
Reply from INCHARGE Card
Thanks for your review Evgeny, we’re sorry to hear you didn’t have the experience we hoped you’d have when using INCHARGE. We do want to let you know that no customer account is blocked without us having identified a concern. We understand why this particular incident has caused frustration and for that, we apologize. We’re glad that this has been solved now and that you’ve been refunded successfully. Thank you for your understanding.
I topped up my account with my card to…
I topped up my account with my card to make a purchase. Right after, my account was blocked on the pretext that my identity was rejected and I can no longer do anything. The support no longer responds in the chat and does not close the chat so that it can no longer relaunch. I do not recommend at all.
They are thieves. Give me my money back!
May 1, 2023
Reply from INCHARGE Card
Dear Tolotra, we apologize if you have encountered any dissatisfaction when trying to use our app. We understand this must have been an inconvenient experience however, ensuring the security of our user’s accounts is of utmost importance to us. We’re glad that this has been solved now and that you’ve been refunded successfully. Thank you for your understanding!
Great eBANK
Great eBANK! Great app. I hope they will got Apple pay soon.
December 18, 2022
Unprompted review
Reply from INCHARGE Card
"Thank you so much for your kind feedback! 🙏 We're thrilled to hear that you're enjoying our services. We're happy to inform you that Apple Pay is currently available in Sweden, Norway, Finland, and the Netherlands 🌍. We're working hard to expand our reach and will be rolling out support for more countries in the near future. Stay tuned for updates, and thank you for being a valued customer! 😊
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.