includedhealth.com Reviews 

Includedhealth apparently isn’t very inclusive when it comes to what insurances they accept! According to a IH customer service rep, IH bought out Dr on Demand & decided it would be a smart idea to no longer accept UHC Medicare Advantage plans or Cigna Health Care plans! If I chose to follow through with a virtual visit, I’d have to pay $99 out of pocket! I guess if a company wants to shoot itself in the foot and commit corporate suicide, that’s their prerogative! I’ve never known a health care organization to not accept UHC Medicare Advantage or Cigna! They must not want to be in business very long and given their low rating on this site, I’m sure they’re not long for the business graveyard! Dr on Demand was a great service that has unfortunately been ruined by a knucklehead company that doesn’t know what they’re doing!

They should teach classes on this to healthcare students in Europe just to give them an idea of the hell that we go through over here. 3 weeks looking for a primary care doctor looking for a psychiatrist luckily my mother found the psychiatrist before anybody else at this quote "company" did it's day after day of the same old we're looking, we're looking, we're looking. Read the reviews on Reddit. They are HORRENDOUS. Their HR department does quite well at hiring young southern courteous employees to get on the phone with you at first then ensure you everything is fine everything will be found and you're going to be taken care of.... WHICH COULDNT BE A BIGGER LIE IF THEY TOLD IT TO MY FACE. So far, we had one doctor visits setup, than hours before he straight up vanishes off the network. So we book another who and again I quote "can't hear you? Turn your mic on?" (At this point my mic was working perfectly) he gave me maybe another 15 seconds before closing the meeting entirely and charging me. These pond scum feeding fish, paid on commission, to keep customers in their line of "care"..... (care hahahaha had to laughter at that one)

My advice save up the $1600 for a round trip Mexico, Thailand, or Indonesia where you will certainly get better care.

Best of luck on your health journey.

I unfortunately had a couple issues this week when I scheduled 1 visit and we could not hook in together and then it happened a 2nd time today. It was frustrating so I ended up calling Support. First, someone immediately answered which surprised me because usually there is a long wait. Andrew, tech support, spend so much time helping me and was extremely friendly, knowledgeable and very very patient with me. He definitely did a great job ensuring I was able to do what I needed and put in for a refund since there was some glitch which is why I could not hook up for my 2 visits, which I was there on the calls, waiting! Again, this kind of patience and knowledgeable help is so rare and I hope Andrew will be commended for such amazing service.

Be aware that they charge you for your appointment on the day of service instead of submitting it to your insurance company first. My credit card was charged the full cost for two Doctor on Demand virtual visits instead of the "agreed upon" price they have contracted with my insurance company. I have been trying to get a refund for months now and get nowhere every time I call. Stay away - they're awful.

If there was an option to get a star from them I’d take it for the mental health drilling they cause me every time I use them. They have absolutely no idea what they are doing. Total scam.

Oh hell do not use! They list countless illnesses they can assist you with, yet denied me a script for a UTI! Then charged me $99.
The woman spent less than two minutes AND was rude as can be.I was denied and a vague reason given and battling with them still.
I would saw my arm off than use them again. Useless. I WILL not let this go.

I found them to be pretty useless. My claims were getting denied for 3 months for a therapy that I confirmed was covered by my insurance and they were not doing anything to help. Every person that I got assigned will work on it for a bit, say it takes 7-10 business days, then nothing would happen. Then I go through the same process again. It has been an incredible waste of my time and honestly it added so much to my stress.

Dealing with this team is a complete waste of time. After hours of waiting, all you get is invalid or utterly useless information. I've been trying to work with them since 2018, and not once have I had a productive interaction. Save yourself the trouble and avoid this company entirely. They thrive on creating confusion, spreading misinformation, and their attitude is downright snarky.

The "advocates" for Included Health have been absolutely useless. Dealing with Included Health has been extremely frustrating and stressful. They do NOTHING! You ask one question, and they answer a question you did not ask and then close the chat. Pathetic.

Our company used Included Health as a "concierge" service. When I used them to help locate a medical provider, the "best" option was going through a community medical clinic. I'm not a snob, but community health clinics are overburdened and I have insurance, so I should not overburden them further. I went through their list of providers and had to cross check that the provider was accepting new patients. I researched over 30 providers before finding one that was taking new patients, contrary to what was on their website. I set up the appointment through a patient portal, only to be informed they don't accept my insurance and would have to be private pay. Weird, because Included Health said they were in network. I call Included Health, received misinformation about my group number, only to have it backtracked. The person I spoke to had to call the insurance carrier directly to see if the provider was in network. I'm told, they are in network, but will show as out of network, but to convince the doctor's office to bill my insurance anyway and not charge me as a private pay. No doctor's office will ever do this. I had to cancel the doctor's appointment and try to find another provider who most likely has another 3 month wait.

Terrible company. The worst customer service. They are supposed to help you with insurance claims but they are absolutely untrained and unknowable about that. When you open a claim with them, nobody follows up. The so called “claims specialists” are clueless and leave all issues open for months and don’t follow up to resolve it. When I call to escalate the issues because nobody helps me, they say that someone will call me but nobody does.
The worst part is that because Included Health are contracted with my employe to help with insurance claims, my insurance would not speak to me directly.
Thousands of dollars of claims are left unresolved and I have to pay for all that.
This company needs to be closed. They are an absolute scam!

Waste of time and money. The first visit was with a Nurse Practitioner and she prescribed a long-term medication. Forwver prescriptions are a money racket and if you’re prescribed these a full evaluation is needed, not a simple 10 min appt. 2nd appt was with an MD which I received zero medical but was still charged $229. If you’re going to charge at least offer some type of care, referral, or treatment plan. Go see your Dr in-person, this quality of care from this service is sketchy at best.

I scheduled a virtual appointment with one of their providers, waited an hour for a 15-minute appointment, and the doctor never showed. There is no support for directly messaging a provider, for determining if they're running late and by how much, nor any recourse if the doctor simply doesn't show. After waiting on the line for customer service, they said they had no information for me but graciously agreed not to charge me for a missed appointment.

Furthermore, even setting up my account was a struggle. After trying twice, I called technical support (waited on line for an hour), and they had to manually create my account.

Absolutely useless, incompetent, and blocking access to care. The portal does not allow for online submission of claims and I was told that I have to submit all claims on paper and ship it. The portal also does not show how much deductible has been met. It is as untransparent as it gets. Class lawsuit in waiting for sure. Quite unbelievable that something like this would be allowed to exist.

I have tried calling and don't get through to anyone, I've tried chatting and they don't respond.

this is the most incompetent useless company i have ever encountered and that is saying a lot. they resolve absolutely nothing. we went from fantastic service dealing directly with cigna to beyond terrible. i hope they go out of business soon.

It would appear that what I outlined below in my initial review was a one to two week rough onboarding period as now I am able to reach member services and receive assistance.

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My employer engaged with Included Health after switching from Anthem (Blue Cross CA) to Blue Shield CA with Included Health as the “Member Services” layer between us (the insured) and BSCA.

It has been a disaster so far at only eight days in!

I have attempted to call them at the Member Service phone number three times in the last three days and have waited on hold with music for at least one hour each time before giving up. One time I simultaneously started a Member Services chat on their web portal and no human joined the chat from their end for the entire hour.

All I can say is that since it has been impossible to reach them, how can I even begin to believe that they will help me with my needs?

The marketing on transition to them was that they would provide excellent assistance in navigating the complex health care needs of the members.

Give me a break…

Now there is simply extra complexity and wasting time just trying to talk to them so that I can explain the “complex health care needs” that they might simplify for me.

TOTAL waste of time. POOR service.

My insurance used to include a benefit called Grand Rounds, where a team would recommend doctors and schedule appointments for me. Unfortunately, ever since they rebranded as Included Health, they got rid of this concierge service, and now just provide lists of doctors (sometimes inaccurate), which I could have gotten just by going to my insurance website myself.

Worse than that, I'm forced to get my mental health care through Included Health's Doctor on Demand video call feature, which is a nightmare when their website and app keep crashing right before a scheduled video call. I logged in 20 minutes before a call today but the website provided no way to log in to the call, and in fact erased my entire video call history and care team.

They used to provide a customer service phone number, but that's vanished from the website too; looks like they laid off a lot of their customer service reps. Instead I had to go through an AI chatbot, which told me I would get a response "within 24 hours." Not helpful when my scheduled call was in 15 minutes.

I only barely avoided the $95 no-show fee by downloading the app at the last minute.

But after the call, the app would crash every single time I tried to book a follow-up visit with my doctor. And the website still removed every possible way to book a follow-up visit with him. So I have to wait until they fix their app or website to see my doctor, I guess...

Their service is unhelpful and they are incorrigible spammers. They are offered as a free benefit through my husband's employer, so we decided to try them. They referred us to random doctors in our area that specifically violated one of the critera we outlined (more on this below). Since asking them to close my account, they periodically spam me with marketing emails in spite of my now repeated efforts to unsubscribe and ask them to cease from resubscribing me. They ignore emails for support on this topic. So: they provide a useless service then become spammers.

Regarding their referrals: my husband and I (both gay men who do not have to worry about pregnancy) refuse to use doctors affilatied with the St. Joseph Health system (recently rebranded Providence) because of their abortion policies. We communicated this when trying their referral service. Even under life-threatening, St. Joseph does not permit abortions in their hospitals, and they do not allow doctors to refer patients for abortions. We will not support any health system them puts religious views over healtcare or any patient's life. Included Health referred both of us to different doctors affiliated with this system (my husband didn't find out until his gastroenterologist, who had a separate office outside of the hospital, schedule a colonoscopy at St. Joseph Hospital where he also practices). I discovered the affiliation of the doctor they referred me to before scheduling, and I sent them links to his profile on the St. Joseph website, but in spite of this evidence, they proceeded to try to gaslight me about his affiliation. In both cases, these doctors were just one of the first to pop up in the list of in-network providers on our insururer's websites and had no particular claims to being LGBT friently suggesting they put in no dilligence at all in their referrals.