Workr Accounting Limited Reviews 97

TrustScore 4.5 out of 5

4.5

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Rated 1 out of 5 stars

They cause more issues and additional work. I can't stress enough how painful they are to deal with. I end up double checking all their workings as they kept making mistakes. I have to follow up... See more

Rated 5 out of 5 stars

I’ve been working with Brian for years now and wouldn’t consider going elsewhere. Friendly, accurate, timely and reasonably priced. Thanks!

Rated 5 out of 5 stars

I’ve been dealing with Brian and his team for many years now and couldn’t be happier, great advise, very efficient and friendly service, won’t go anywhere else

Rated 5 out of 5 stars

I can confidently recommend IMS, it’s not the bread and butter tasks, it’s the extra mile where they really stand out. When running a small business you are always busy and your mind always full. Some... See more

Company replied

Company details

  1. Accounting Firm
  2. Financial Consultant

Written by the company

The Workr Group provides a comprehensive range of Accounting and Payroll services for flexible workers, in the UK and over 85 countries worldwide. With over 80 skilled staff based out of offices in London, Manchester and Leeds, we have enhanced the lives of over 20,000 contractors through our specialist companies Workr Umbrella, Workr Construction, Workr Accounting, Workr International and Freelance Workr. As a fully accredited FCSA member and reigning Best Large Umbrella Company 2019 winners, we pride ourselves on offering an ethical and compliant service, adding value to our clients and work in partnership with 75% of the UK’s Top 20 recruitment agencies


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

97 reviews

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Rated 4 out of 5 stars

It's early days

It's early days, so far I have had a couple of problems. These were quickly solved, but I put it down to teething problems. The staff are good at what they do, and very helpful.

March 19, 2021
Unprompted review
Workr Accounting Limited logo

Reply from Workr Accounting Limited

Hi Cyril

Thanks a lot for leaving some feedback as a relatively new client, we appreciate you taking the time. We'd be really keen to turn your 4 into a 5 and would love to hear some specific feedback on what the teething problems were so we can wok on making improvements.

We will do all we can to ensure you're a happy client.

Thanks again

Stephen

Rated 5 out of 5 stars

Excellent job

Dees was very helpful with resolving a concerning issue that I had around P45. He listened to my concerns and he managed to resolve them promptly.

March 12, 2021
Unprompted review
Workr Accounting Limited logo

Reply from Workr Accounting Limited

Thanks for the review! Great to hear we were able to resolve your concerns promptly and to your satisfaction. Dees will be very pleased to see you left this review.

All the best

Stephen

Rated 5 out of 5 stars

Fast and friendly service.

March 10, 2021
Unprompted review
Workr Accounting Limited logo

Reply from Workr Accounting Limited

Thanks Ak! Short and sweet, but your review says it all.

Much appreciated.

Stephen

Rated 5 out of 5 stars

Excellent service

Excellent service, and quick responses to all questions I had asked of them. I felt they were very helpful in providing customer satisfaction. Dees was a pleasure to deal with.

February 26, 2021
Unprompted review
Workr Accounting Limited logo

Reply from Workr Accounting Limited

Hi Anthony

Thank you for leaving a review, we really appreciate it! We're delighted you're so happy with the service and Dees is especially pleased for the feedback.

Thanks again

Stephen

Rated 5 out of 5 stars

Adam has been very helpful and kind…

Adam has been very helpful and kind while guiding me through this new process. Having moved recently from another country and very unfamiliar with the processes, he's made the transition much easier to digest. Highly recommend his services.

December 11, 2020
Unprompted review
Workr Accounting Limited logo

Reply from Workr Accounting Limited

Hi Emma

Adam was delighted and extremely flattered to read this, he's literally been talking about it ever since! Thank you so much, on his behalf, for writing this review.

We wish you all the best settling into the UK and hope you enjoy your first Christmas here!

Thanks again

Stephen

Rated 5 out of 5 stars

I have had such a positive experience…

I have had such a positive experience with workr accounting, they are quick to answer phone calls and always make me feel like whatever I was concerned about isn't a problem at all! (which is such a relief considering I know nothing about accounting for a limited company and am terribly disorganized)

They give very clear instructions and are very thorough, I would definitely recommend them to anyone!

December 10, 2020
Unprompted review
Workr Accounting Limited logo

Reply from Workr Accounting Limited

Hi Ellie

Thanks for leaving this great review, it really means a lot to the team when we read something like this. We're pleased you find us so helpful and that we can support you if you're not so organized with your finances...that's exactly what an accounting partner is here for!

Wishing you all the best for the upcoming holidays and 2021.

Kind regards

Stephen

Rated 1 out of 5 stars

I would give less stars if I could

Absolutely terrible accountancy firm, completely incapable of answering simple queries let alone providing personalised taxation advice. Fees are forever increasing with no evidence of value-add and their 'express fast-track service' for the simplest of accounts comes at an additional fee of £150 + VAT for a two-week turn around. Look elsewhere.

December 4, 2020
Unprompted review
Workr Accounting Limited logo

Reply from Workr Accounting Limited

Hi PM

I'm sorry to hear you had such a bad experience with us and would like to find a way to satisfy your disappointment if you want to get in touch. Our standard fees have not actually risen since the company was founded almost 15 years ago, though we no longer discount fees and have changed the way in which we charge for things. Due to that, I'd like to understand further what your experience is so I can do something about it. Please get in touch via 0208 10 60 000 and ask to speak to Stephen and I'd be happy to spend the time with you resolving it.

Sincerely

Stephen

Rated 5 out of 5 stars

Have always been extremely helpful and…

Have always been extremely helpful and answered any question (no matter how silly it may be!) Really appreciate their constant assistance.

November 10, 2020
Unprompted review
Workr Accounting Limited logo

Reply from Workr Accounting Limited

Thanks for the feedback Francesca! It means so much to us getting a 5 star review.

All the best

Stephen

Rated 5 out of 5 stars

I have used IMS/Workr for the last 5…

I have used IMS/Workr for the last 5 years and I couldn't have operated through my limited company without their support. They were always responsive and nothing was ever too much to ask. I knew I could rely on them and they gave me peace of mind when my personal and corporate tax returns were due and completed by them. They take away a lot of the stress I would have felt otherwise! Would highly recommend.

October 27, 2020
Unprompted review
Workr Accounting Limited logo

Reply from Workr Accounting Limited

Hi Samantha

Thanks a lot for the kind words and taking your time to write such a nice review.

All the best

Stephen

Rated 5 out of 5 stars

Being relatively new to working as a…

Being relatively new to working as a contractor, I was apprehensive and a little nervous about operating through a Ltd company. However, Workr staff made the whole process very straightforward and were always quick to respond to my numerous questions.

August 24, 2020
Unprompted review
Workr Accounting Limited logo

Reply from Workr Accounting Limited

Thanks for the feedback Mark, we're over the moon! Delighted to have you as a client and look forward to supporting you throughout your career.

All the best

Workr Accounting team

Rated 1 out of 5 stars

WARNING !!!

WARNING !!!
over priced, most unhelpful self centred kid run accounts on the planet.

During this covid-19 situation we have all had some sort of issue and were we are all pulling together to help.....except workr/ims/walkers or whatever name they use, no not them if you are out of work they still want their pound of flesh no matter what, if you are not earning they still want the next 2 payments regardless and suspend your service with multiple threatening emails and only once you submit a form which when you read is totally against you but if you do not fill in all areas you cannot submit to reduce the payments, so doomed anyway then after that they want £50 + VAT every month even with you having no income, yep very helpful...... not. Look at other reviews (and other sites) they do not do well at all apart from the reviews their friends etc have put on for them. There are many good companies out there that are no way as expenses as these and you will get a much better service.

August 16, 2020
Unprompted review
Workr Accounting Limited logo

Reply from Workr Accounting Limited

Hi Clive

We value constructive feedback, good and bad, so appreciate you taking the time to provide your thoughts. We'd like to resolve any issues you have so please get in touch with the Support team if you can and we will be happy to help.

All the best

The Workr Accounting team

Rated 1 out of 5 stars

Unregulated Firm- unqualified staff

Beware. This firm is not regulated by any accountancy body. They are not bound by
Professional ethics or a code of conduct.

Unqualified and unsupervised staff are looking after your affairs. Negligence is rife and they will try to tell you it does not matter. All my statutory declarations are incorrect. It does matter.

Negligence admitted by Dees Govender and Stephen Mix but remedial work not done after several months of chasing, including forwarding instructions from HMRC.

You cannot trust a firm that fraudulently holds out unskilled staff as qualified accountants.

If you are already a client;

I. Ask whether payslips are being Internally generated but not issued to you. This does happen.

2. Check whether your salary is accurate on pay summaries and cross reference to payslips that are generated.

3. Check whether VAT inclusive expenses are included in your accounts (rather than net) if you have a standard VAT registration managed by them. I was told that this was common practice when I pointed out it was incorrect. It is TAX Evasion.

July 17, 2020
Unprompted review
Workr Accounting Limited logo

Reply from Workr Accounting Limited

Hi there,

We were really disappointed that you didn't find your experience with us a positive one but we understand this issue has now been resolved and hope that you are satisfied with the outcome.

If we can be of any more help please don't hesitate to get in touch.

All the best

Workr Accounting team

Rated 1 out of 5 stars

Basic, and overpriced. Go elsewhere.

Very overpriced for a basic service. Helpful and quick to sign you up to their service - only to be locked in for 12 weeks, with your 'account manager' suddenly very difficult to get hold of (for basic questions), and when they do reply, they are not actually providing you with the best advice.
Nearly double what the other leading companies offer. (I needed everything sorted ASAP which is why I went with them)
Your Company Portal is not very intuitive, and at best, basic. The provide a well summarised weekly overview, however, do not withdraw dividends on a weekly basis as this is not advisable by any one.

May 22, 2020
Unprompted review
Rated 5 out of 5 stars

IMS have always provided excellent…

IMS have always provided excellent advice for my business and at a very reasonable rate. Their response to queries has always been very quick and complete. I'm very happy with their service.

August 29, 2019
Unprompted review
Workr Accounting Limited logo

Reply from Workr Accounting Limited

Hi Pete, we're chuffed with your review, thanks so much for the 5 stars!

Rated 5 out of 5 stars

IMS - the best

IMS provided me with an efficient, friendly and professional service which I had total confidence in when I was a contractor.
Now retired I do not need their services but in my view they are second to none in their field of expertise.
I thoroughly recommend them if you are a contractor

August 13, 2019
Unprompted review
Workr Accounting Limited logo

Reply from Workr Accounting Limited

Hi Martin, we're most grateful for your stellar review, thanks a million! All the best for your retirement - the IMS team.

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