Incredible Rugs Reviews 41

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

The customer service was excellent. Jennifer went beyond what I usually expect from an online merchant to help me make the best and wisest choice. Without this facet of our experience I am certain I... See more

Rated 5 out of 5 stars

Saw a Karastan rug in local furniture store. Was able to order from Incredible Rugs at a significantly discounted price which included the rug pad. Best part--ordered it on a Wednesday evening and i... See more

Rated 1 out of 5 stars

Beware. Even though we ordered and paid $40 for a sample before ordering the rug to make sure the rug was the green we wanted. We ordered and the rug we received WAS NOT A CLOSE MATCH TO THE SAMPLE... See more

Rated 5 out of 5 stars

These are great Quality wool rugs, not like those Polyester/Nylon rugs on other popular Home furnishing websites, these will shed the first few weeks which is normal but once they have been vacuumed... See more

Company details

  1. Home & Garden

Information provided by various external sources

Incredible Rugs with Free Delivery and 112% Price Match and the best Customer Service in the industry. Sample program and amazing Virtual Online Room Viewer help to make your rug shopping a breeze!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

41 reviews

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Rated 5 out of 5 stars

Smashing!!!

The area rug I ordered was delivered today. Yay!
It is simply smashing! Colors are true. Size on point. I love it! The free rug pad wasn't included in this delivery, but a quick reply from Steve Aijian in Customer Service, let me know it is back ordered, but will be headed my way early next week. I will be shopping here again and sharing the good experience with family and friends.

March 16, 2018
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