The customer service was excellent. Jennifer went beyond what I usually expect from an online merchant to help me make the best and wisest choice. Without this facet of our experience I am certain I... See more
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Saw a Karastan rug in local furniture store. Was able to order from Incredible Rugs at a significantly discounted price which included the rug pad. Best part--ordered it on a Wednesday evening and i... See more
Beware. Even though we ordered and paid $40 for a sample before ordering the rug to make sure the rug was the green we wanted. We ordered and the rug we received WAS NOT A CLOSE MATCH TO THE SAMPLE... See more
These are great Quality wool rugs, not like those Polyester/Nylon rugs on other popular Home furnishing websites, these will shed the first few weeks which is normal but once they have been vacuumed... See more
Company details
Information provided by various external sources
Incredible Rugs with Free Delivery and 112% Price Match and the best Customer Service in the industry. Sample program and amazing Virtual Online Room Viewer help to make your rug shopping a breeze!
Contact info
21518 Blanco Rd. Ste 101, 78260, San Antonio, United States
- 888-219-7847
- service@incrediblerugsanddecor.com
- incrediblerugsanddecor.com
Smashing!!!
The area rug I ordered was delivered today. Yay!
It is simply smashing! Colors are true. Size on point. I love it! The free rug pad wasn't included in this delivery, but a quick reply from Steve Aijian in Customer Service, let me know it is back ordered, but will be headed my way early next week. I will be shopping here again and sharing the good experience with family and friends.
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