Customer service is shocking. 2 hrs waiting to answer. Once conected passed from pillar to post. Last caller said line poor will call you right back hang up. No returned call. Will use my local repa... See more
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LIVID. Bought an Indesit washing machine to replace my fantastic 20 year old Zanussi 1400 because on paper it was a direct match with a bigger load. Here’s the BUT - the 1400 spin can only be acc... See more
Unfortunately I'm unsealed to give negative stars. Ordered an item through another shop, item delivered made a really loud banging nosie which is allegedly a new design. Requested a refund du... See more
I bought a dishwasher from them. The dishwasher itself works well, although the construction is flimsy, and the door flexes. However, what really got on my nerves, is that they sold my telephone numbe... See more
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527 reviews
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Worst Customer Service Ever
I've done the terrible mistake to accept a protection plan instead of buying a new machine. Most of the time if they offer this kind of contracts there's always a downside for the customer and Indesti just proved me right. First appointment they arrived but didn't have the the parts to fix the washing machine. One day of work lost. Second time, first available after a week, the engineer shows up and then live the building without even checking the washing machine because he said he could'r find a place to park his car. This is true, I know it sounds completely insane. I call the support, they say it's my responsibility to provide parking. I don't know what to say, anyway they book me another appointment for today. Third day off at work, already 3 weeks without a washing machine. And I am stuck here, waiting for them to let me know when the engineer will arrive. They don't even provide a time window estimate like, morning or afternoon. You just need to take a day off and spend it at home wiring for their god damn engineer to arrive. This is completely insane.
March 18, 2014
Unprompted review
Restored my faith in customer service....
After a disastrous attempt to by a £600 Samsung washing machine from Currys, I ended up ordering this from Argos for £349. Very shortly after I'd paid for the item I got an e mail from Indesit, confirming the details and giving info on delivery. As promised, I was called within the next working day and arranged delivery. I had a few problems arranging this because I was away and had to get my daughter to be in, but Indesit rang her and confirmed it with me. We were both then sent texts confirming the delivery window (which was an impressive 3 hours) and nearer the time, we were both reminded of it. On the day, we both got texts saying it was on its way.
The washer arrived promptly, and was installed by someone who knew what he was doing, and I was even given a tutorial as to how to work it!
A couple of days later, Indesit rang to ask if all was ok, which of course it was.
If only all companies could achieve this level of customer service...
February 25, 2014
Unprompted review
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