Indigo Lune Reviews 986

They helped with a mistake I made and sent a new one completely free. Customer service is amazing.

Unfortunately my birthstone made to order ring broke. Completely by accident no blaming! I got in contact with a lovely lady named Abbie. She responded with speed, and was more than happy to assist with my issue. I was offered either a complete replacement of my item, or the refunded amount on an Indigo Lune gift card. I went with the replacement and within 4 days, my confirmation order came through (bare in mind their 'aim is to respond to all enquiries within 3 business days'!) The customer service is absolutely amazing, and the products are too.

Thank you again Abbie ☺️

I had such a great experience with Indigo Lune 💗

I ordered a birthstone ring for my kids and when it arrived, it was missing one of the stones. I reached out and Jake and Chloe responded so quickly and were incredibly kind and helpful.

They immediately offered to replace it or give me a gift card, and made the whole process so easy and stress-free. You can really tell they care about their customers.

I can’t wait to receive the replacement—thank you both for your amazing service and for making something so meaningful feel even more special ✨

After contacting Indigo Lune about my order, Jake was very prompt with a response and very willing to offer a solution.
My package was believed to be lost in transit. Not only was I offered reshipment so I am not out of pocket, but I was also informed my order will be actioned as priority.

Really great customer service and quick response from Humera. Thank you!

Very satisfied with the attention to detail. Thru every single step of the way I was notified of my piece being made. It made the experience much more personal. Thank you Jake for your assistance

I reached out to the support team as my ring broke and I was looking to make good on my 2 year warranty. I was met with customer support agent Chloe who assisted me swiftly and hassle free with a replacement for my ring, looking forward to receiving it and
Thank you Chloe God bless :)

I emailed and sent a DM within ten minutes of placing my order to request a simple change to the ring’s colour arrangement, so that the larger stone could represent my oldest child. I was advised to email, which I did promptly, but then received a generic response from Jake that clearly did not address my request.

Instead, I was told I couldn’t change my address due to not contacting within a certain timeframe, which is irrelevant to my situation. My request was made almost immediately after ordering and was a very simple adjustment.

This level of customer service is extremely disappointing. What should have been a meaningful and personal purchase has now been completely overshadowed by this experience.

Really bad quality that you can’t return because it’s “custom”. Way overpriced cheap garbage

I had a really positive experience with the customer service team. My issue was handled quickly, professionally, and with great care. I’d especially like to highlight Jake and Humera, who both went above and beyond to find a solution and kept me updated throughout the process.

The communication was clear and friendly, and I felt well taken care of at all times. My replacement order was arranged without any hassle – truly excellent service!

Thank you so much for your support and dedication. This is exactly how customer service should be!

Im really looking forward to receive my parcel soon. 💞

I ordered custom matching rings for my sisters birthday present. After my local post office lost the package I was extremely upset and flustered and reached out to Indigo Lune to explain the situation. Jake responded and was able to send out a replacement and initiate an investigation with the carrier. I felt so supported after a negative experience with my local post office

Received my order yesterday. Love the quality. Amazing customer service and special thanks to Mia for helping me through the customer support for all my concerns.

Ordered two rings, one came incorrect. I reached out to customer service and they responded very quickly and rectified the situation immediately. I interacted with Jake who was wonderful! He was quick, polite and very helpful! This was my first time ordering from Indigo Lune and it was a great experience! Would definitely order from them again!

Superb costumer service. Going above and beyond to help me out with any concerns.

I want to say a big thanks for one of the workers name Humera for helping me fix my order. Indigo has wonderful staff that will help you get your order I can’t wait to get my order thank u!! ❤️

I ordered the Toi Et Moi ring. It arrived sooner than expected and the quality is better than I expected. I love it!
Mistakenly, I didn’t check out my cart correctly so when my order arrived, my second ring was not there.
I contacted support and received an immediate response from the lovely, Jake who exceeded my expectations in providing a quick solution.
I would highly recommend Indigo Lune

My experience with Holly in the customer service team was 10/10. She response to my issue was super quick and genuine. For the ring that arrived yesterday - I absolutely love it!

I received my first Indigo Lune order about 4 weeks ago and I instantly fell in love with my pieces! However 3 weeks into having the Zuri Ring a stone came out of its setting. I contacted customer service and was connected with Abbie and let me tell y’all, Abbie came through honey! She was so gracious and helpful, I literally couldn’t ask for a better customer service rep. She was able to send a replacement piece, that again I absolutely love and because of her service I can’t wait to shop with IL again!

Great customer service.
Jake from the team was very helpful and understanding and got me sorted quickly!
I had a stone fall out after only having it for 1 day and he organised a replacement quickly!
Would be nice to have a repair as an option though and just offer a reply paid envelope instead of a whole new ring and it seems wasteful having a ring sitting around just because it’s missing a stone 😔

Beautiful, high quality pieces. Unfortunately I was sent a wrong item. I reached out to customer support online (at night time in the US). I woke up to a response from Holly. Holly was so quick to respond, and got me a replacement shipped free of charge immediately. I will be purchasing from this company again

10/10 recommend this company. Fabulous customer service from Holly!!!