InDrive Reviews 322

Unsafe. Offers no protection to drivers. You don't get a refund of your money when they charge you after you accept a ride and customer doesn't show or give wrong address. The recommended fares are too low but indriver doesn't care as they are making their profits still. This is the worst app to use to request rides. Also no customer service.

Subject: Urgent Complaint - Indrive Driver Misconduct (Car: Silver Suzuki Mehran, Number: RLG 1173)

I am deeply troubled by the behavior of your driver, Sherdil, during my recent ride. His disrespect, inappropriate remarks, and reckless driving made me and my family feel extremely unsafe. Despite attempts to address his behavior, he remained dismissive and unapologetic. This experience has shattered my trust in Indrive, and I urge you to take immediate action.

Sincerely,
Muddassir Gulzar

I had a terrible experience with Indrive due to the misbehaviour of your driver, Sherdil. He was rude, unhelpful with luggage, drove recklessly, and was unapologetic when confronted. This experience was unacceptable, and I will not be using Indrive again.

Not safe for the women. The driver charged extra when then fare was lesser and the driver took from.a longer route in order to earn more. The driver was gazing at a bad way a fellow female co-passenger. He even argued with her but I protected her.
Females kindly don't take their rides they are very unprofessional & cast a bad eye on them. Always take ola or uber who have a good support but never reply on a app like indrive

It's my 3rd time in a row whenever I booked a rickshaw from indrive, the drivers always come late drop you off at different places. They will ask for more money try to be over smart and then they will start arguing with you for no reason. This app is total useless and pathetic. They don't hire drivers with proper documentation or any proper process, just anyone can be their driver. Total distrustful and bad app to use. And the worst part is that they didn't even have a complaint option can you believe how unsafe this app is. Like you can't even complain and they never reply even in support option. Shame on you for creating this app. They don't know the word of customer service. Other apps are better and safe than this one.

Money debited twice and since then the driver is not responding, pathetic

My driver demanded more money than the quote on the app immediately I got in the car. He then drove so quickly the police stopped him at a roadblock. He then sped off nearly running down the two police officers. What followed was a dangerous 30 minute police chase until he pushed me out of the car whilst it was still moving. He took my money, my bags and I ended up having to receive medical treatment for broken ribs, a cut to my head and a twisted knee joint. Indrive customer service could not care and have refused to even acknowledge my complaint. Do not use, it could cost you your life

My friend got a message from a rider who stated that she booked a ride and to confirm it , which I never booked at first place . He said that his amount got deducted and that she will have to pay him , and if not he will share her number is some sort of group.after which she got n number of calls from different number , riders number was - +918799705855 , this is terrifying as living in a different city and you getting such experience. Please avoid contacting such apps where they take your details and can black mail you at any point of time without any reason . Ofcourse complaint will be made such person and the person in charge as well . Extremely unprofessional and not trustworthy and hamper with your privacy any time .

Could be a lot better. Inconstancy is not good, one day it's fine, the other is terrible

After hearing good reviews , I created a new account , I ordered inter city personal ride in India for first time , the cab came 1.5 hour late , driver had a family sitting in back said I should share , he said you are single you can share … I am like I never ordered a share ride , I am paying for full

Waste driver he abusive me any your service is very pathetic.

ATTENTION HIGHER MANAGEMENT OF INDRIVE PAKISTAN
Assalam O Alaikum
Hope you guys are okay
My name is Saad Ibrahim and I am a green card holder of the United Kingdom and CEO of Harbour Call Center and Harbour Properties and Harbour Import export Business.
I would like to withdraw your attention to one of the sensitive complaint against one of your stupid driver Shafique. Today my wife used your service to go her parents home in Baldia town and my wife used her own mobile phone. Everything was okay but today at midnight your driver Shafique texted my wife and sent some porn videos to her.
Do you guys think about what you are going to feel if it happens with your wife or daughter ??? 
We may not be the first ones who escalate this issue. I don't know what they did before to other innocent girls and probably they and I will not use your services again. These kinds of actions will lead to the loss of thousands of passengers and surely I'll tell others what this stupid driver did and also your action will play a pity good role in it so I can tell others about your services and put reviews on your website and trustpilot and all other platforms.
I want you to take strict action against this son of bi**h and cancel his license and also my assistant will gonna meet him as soon as possible.
I am also complaining to police headquarters and Baldia police station and my lawyer will look into it further as a harassment case and we are fully ready to take legal action.
Kindly take this email as a most urgent issue and sort this out and give me the output as soon as possible. 
I am mentioning the following ride details and attaching the screenshots in this email body as a proof.
Driver Name: ShafiqueToyota Aqua, Silver colour.Vehicle Number: BKB-823Driver phone number: +92 316 2106413
Make sure to reply to that same email with a deserving reply so I can arrange all evidence for future work.
Saad Ibrahim

Worst driver wost GPS they even know how to use the app I will recommended to stop fooling the customer in indrive we should boycot this time waste worst experience app

The drivers are always canceling they always tried to overcharged. I pobably stay with Uber I prefer not to have a headache than save a dollar or 50 cent.

Fare bhut jyada h uber only 88 and idrive charge same location 115 rupees

Fraud drivers they charged extra after reaching destination and indrive can't help you I was try to connect support they replied too late or ended chat after asking some details I was email them but not getting solution they replied ther terms and conditions I always promote indrive after there support I gave them 0 star

I am writing to express my deep dissatisfaction with the recent experience I had with the InDrive app. As a regular user of your services, I have always appreciated the convenience your app provides. However, my latest encounter has left me disappointed and concerned.

Yesterday, I booked a cab through the InDrive app to travel from Mohali Tower to the Balongi main Gurudwara. Unfortunately, the ride turned out to be far from satisfactory, and I feel compelled to share my experience.

Upon entering the cab, the driver informed me of an additional charge, citing it was applicable due to it being a Sunday. While I understand that there might be extra charges on certain days, the lack of transparency and prior notification was highly inconvenient, especially considering the urgency of my travel.

Adding to the distress, I was traveling with my pregnant wife. Despite explaining our situation multiple times, the driver insisted on the extra payment and did not empathize with our predicament. This lack of understanding and the driver's unwillingness to accommodate our situation was disheartening.

To make matters worse, when I refused to pay the additional amount and requested to continue the ride as booked, the driver suggested we leave the cab midway. This left my pregnant wife and me stranded on the way to our destination, creating unnecessary stress and discomfort.

As a loyal user, I believe in the reliability and integrity of the InDrive service. However, this incident has raised concerns about the transparency of your pricing policies and the conduct of your drivers.

I urge you to investigate this matter promptly and take appropriate actions to ensure that such incidents do not reoccur. Customers should be informed in advance about any additional charges, and drivers should be trained to handle situations with empathy, especially when passengers are in vulnerable situations.

I appreciate your prompt attention to this matter and hope for a swift resolution.

Sincerely,
Ashish soni
9355935574

Driver Name: Sanjay
Car: Maruti Suzuki Ritz white
Car Number: HR56B7009
Contact Number: 9803635300

Very bad experience....no one driver can get location....they don't howrah area ,how can they drive in this place....very bed system

on the first of september 2023,i booked a ride which a day prior from babcock university,i tried booking then i got a driver from your app his name is AGBOOLA DARE with the account number 2111238705 . that day when i booked it i wasn’t ready i just wanted to get a driver a day before,so he’ll come pick me,this man begged me to do it offline which i agreed,he came to my school rushing me and ended up wasting my time,unknown to me he is also picking 2 other girls,i was angry but i kept my cool cause i just wanted to go home. this man was just so aggressive and ngl i felt so uncomfortable throughout the trip he doesn’t even know the place he was asking me for the description like i’m a driver,i’m very angry i was going to let this slide but whenever i think about this i get angry the more and i don’t think i would want to use this app again …
to cut the story short,this man dropped me halfway,i agreed to pay him 15k before he dropped me half way and told me to enter keke,just because he was carry 2 other girls !!! it was really embarrassing,dropping my load on the road going to call keke man,which i ended up paying the keke man with my own money (extra 2k) this man told me to send him 16k which we agreed on 15k before because on the app it was 13k that was there,he told me he got debited 2k which i told him i’ll reimburse him,this greedy man low key embarrassed me !!! AGBOOLA DARE it will never be well with you,you really messed up my day that day i can never forget it gives me PTSD whenever i look at this app !!! i pray and hope you lose your job you impatient b@stard !! greedy idiot !!!

As a driver for the InDrive app in south Africa I wish customers would post their profile pics. Selection of safer rides would be more efficient. We ignore / reject many rides without profile pics assuming it may be an unsafe ride.