IHS has been very supportive throughout my claim. Even tho I’m at the start of the process I’ve found them to be thorough and great at keeping me informed as to my claims progress. The staff are alway... See more
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Elizabeth contacted me regarding my hearing loss claim. She was very proficient and knew her job extremely well. She was thorough in her questioning and very patient as the information required abou... See more
The company has successfully completed stage 1. Now waiting for a positive outcome stage 2. Main concern is approval of Hearing aid to improve my quality of life.Stage3. Thank you to staff involved... See more
Elizabeth was great she was very calm and controlled with my first original churlish answers as i thought i had already explained all this prior, but she was very patient with me and i started to rea... See more
Company details
Written by the company
Industrial Hearing Services wants to ensure that no individual misses out on their rightful entitlement for an injury sustained when building a better country. We will look after your interests positively, actively and professionally. We aim to make the evaluation process as quick, readily available and easy as possible. We will only ever connect you with specialist medical and legal companies who provide their services on a zero out-of- pocket expense basis. We will treat your inquiry on a highly confidential basis.
Contact info
4217, Gold Coast, Australia
- 1800 256 395
- admin@industrialhearingservices.com
- industrialhearingservices.com
4.8
Excellent
536 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Elizabeth was very helpful, great customer service 👍
Elizabeth was very helpful and explained everything very well to me. Overall a very easy and friendly experience. 10/10 👍
November 12, 2025
Unprompted review
Reply from Industrial Hearing Services
Thank you for your wonderful feedback and for the 10/10 rating 👍 We’re really pleased to hear that you found the experience easy, friendly, and well explained. Our team aims to make the process as clear and supportive as possible, so it’s great to know that came through.
Out standing service
Out standing service , from the very beginning they have delivered what they said they would. Highly recommended.
Thank you again it’s so hard to trust people today but you have proven otherwise.
November 12, 2025
Unprompted review
Reply from Industrial Hearing Services
Thank you very much for your kind words and recommendation. We’re delighted to hear that your experience has been positive from the very beginning and that we were able to deliver on what we promised. We understand how important trust is, and it truly means a lot to know we’ve been able to earn yours.
Elizabeth was great she explained…
Elizabeth was great she explained everything clearly and was very understanding when I couldn't clearly hear her. Overall Elizabeth was very helpful and friendly.
Thankyou for explaining everything to me Elizabeth.
Five stars ⭐⭐⭐⭐⭐
November 11, 2025
Unprompted review
Reply from Industrial Hearing Services
Thank you for your five-star review
We’re really pleased to hear that you felt well supported, clearly informed, and comfortable throughout the process. Taking the time to communicate clearly and with understanding is very important to our team, especially when hearing can be a challenge.
Nancy and Elizabeth are fantastic and…
Nancy and Elizabeth are fantastic and helpful to deal with. The help they provided while trying to navigate through the ATO search was fantastic
November 6, 2025
Unprompted review
Reply from Industrial Hearing Services
Thank you for taking the time to share your experience. We’re really pleased to hear that you felt well supported and that the assistance you received helped make navigating the ATO search easier. Our team works hard to provide clear guidance and support throughout the process, so it’s great to know that came through.
Great support and communication from…
Great support and communication from both Nancy and Elizabeth.
Constant contact by both phone and email has made the whole process very easy.
November 3, 2025
Unprompted review
Reply from Industrial Hearing Services
Thank you for your kind feedback. We’re really pleased to hear that you felt well supported and that the clear, consistent communication helped make the process easy for you. Staying in touch and guiding people step by step is very important to us, so we truly appreciate you taking the time to share your experience.
Elizabeth was fantastic
Elizabeth was friendly and patient with collecting all of the information that was required.
October 25, 2025
Unprompted review
Reply from Industrial Hearing Services
Thank you for sharing your feedback. We’re pleased to hear that you felt supported throughout the information-gathering process and that the experience was handled with patience and care. Our team aims to make what can feel like a detailed process as smooth and comfortable as possible, so we appreciate you letting us know about your experience.
Both Nancy and Elizabeth we’re so…
Both Nancy and Elizabeth we’re so friendly and patient with me collecting all information
October 24, 2025
Unprompted review
Reply from Industrial Hearing Services
Thank you for taking the time to share your feedback. We’re really pleased to hear that you felt supported and that the process of collecting the required information was handled with patience and care. Creating a friendly and understanding experience is very important to our team, and we appreciate you letting us know about your experience.
This has to be the worst company I’ve…
This has to be the worst company I’ve ever dealt with. Don’t get sucked in by this company, they take your details , send you off for a test, then leave you in the hands of absolutely useless lawyers in Sydney called HRAC, after weeks of trying to get them to put the claim in to the correct claim agents, in my case commonwealth not state, they finally sent me out the forms with not only the wrong dates of my employment, but even typed in a entirely different company to that which I worked for. Approx 20 emails, phone calls and even Comcare contacting these lawyers to correct them where to send the claim agents, four months later I was still waiting to even put a claim in. As a consequence I dismissed these as my representatives . Industrial hearing refused me the right to talk to senior management and just kept saying you have to take it up with HARC. I cannot believe the actions and incompetence of these so called professionals. Don’t be fooled into thinking they are a government agency, as they try and make believe by their tv ads. This is as shonky as they get and should be investigated. I have since put in a claim myself it’s not that hard.
October 22, 2025
Unprompted review
Reply from Industrial Hearing Services
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating this process has been for you. Industrial hearing loss claims can involve multiple parties and jurisdictions, which can unfortunately lead to delays. Your concerns have been noted and will be reviewed internally. We wish you all the best moving forward.
Just an annoying experience
Just an annoying experience, test , retest , test , when I'm an irritable person already
October 2, 2025
Unprompted review
Reply from Industrial Hearing Services
Hi Ricky, thank you for sharing your experience. We’re sorry to hear the testing process felt frustrating — we completely understand how that can be. Our goal is always to make things as smooth as possible while ensuring accurate results. Please call us on 1800 256 395 or email admin@industrialhearingservices.com so we can discuss your experience and see how we can help.
Elizabeth was great to talk too and l…
Elizabeth was great to talk too and l hope going over my work history with her wasn't too much of a bother but the patient she had was fantastic thanks for your help and looking forward to the next stage
September 22, 2025
Unprompted review
Reply from Industrial Hearing Services
Thank you so much for your kind words! We’re really glad to hear you had a positive experience and that Elizabeth made things easy for you. We’ll be sure to pass your feedback on to her — she’ll really appreciate it. We look forward to helping you through the next stage!
Staff members were extremely helpful &…
Staff members were extremely helpful & professional in explaining the process with step by step. Going out of her way with IHS to prepare claim. Very happy with procedure and making it simple to understand.
September 27, 2025
Unprompted review
Reply from Industrial Hearing Services
Thank you so much for your lovely review! We’re so pleased to hear our team made the process clear and easy to follow. We truly appreciate your trust and are glad we could assist you along the way.
Very pleasant to deal with explained…
Very pleasant to deal with explained every thing to me about what was happening with my claim and what would happen moving forward.
Would highly recommend
Thankyou
September 24, 2025
Unprompted review
Reply from Industrial Hearing Services
Dear Debbie, thank you so much for your kind words! We’re really glad to hear you had a positive experience and felt well-informed throughout the process. We truly appreciate your recommendation and trust!
Thanks
I would like to thank Elizabeth for helping forward my claim for hearing loss she was informative and professional 5stars
September 21, 2025
Unprompted review
Reply from Industrial Hearing Services
Dear Tony, thank you so much for your kind words! We’re glad Elizabeth could assist you and that you had a positive experience. Your trust means a lot to us. 🌟
Happy Mat
Everything has been so easy and Peter, Liz and Elizabeth have kept me updated and have been great.
September 1, 2025
Unprompted review
Reply from Industrial Hearing Services
Dear Mat, thank you so much for your wonderful feedback! We’re glad Peter, Liz, and Elizabeth made the process smooth and enjoyable for you. Your satisfaction is our top priority! 🌟
Pleasant and professional
After being contacted by Liz, everything has followed smoothly up to now. Still in the process of working things out. Today I talked to Anna, who was very helpful and patient. Trying to remember dates, Anna was professional and courteous. Thank you all
September 13, 2025
Unprompted review
Reply from Industrial Hearing Services
Dear Sandra, thank you for your kind feedback! We’re glad Liz and Anna were able to assist you and that the process has been smooth so far. We appreciate your patience as we work through everything and are always here to help. 🌟
After a recent phone call from…
After a recent phone call from Elizabeth I was really impressed. Elizabeth spoke clearly and in a very professional manner about my claim and explained everything very clearly to regarding the next steps required.
September 11, 2025
Unprompted review
Reply from Industrial Hearing Services
Dear Rod, thank you so much for your kind words! We’re glad Elizabeth could provide clear information and professional support throughout your process. Your trust means a lot to us. 🌟
Reply from Industrial Hearing Services
Dear Jakemar Ladao Villanueva,
Thank you for your kind words. We’re pleased to know you were happy with the service.
Vince Esposito
Fantastic help from Liz regarding the claim and what to do for the next step. Anne then got in contact with me shortly after to explain the next step, both very friendly and caring and answered any question I wasn't sure about, Also I'd like to say at the start of the process when I spoke to Stephanie she was great also and helped me in the first process, my experience so far has been great and stress free.
August 29, 2025
Unprompted review
Reply from Industrial Hearing Services
Dear Vince,
Thank you for sharing your experience. We’re delighted to hear that Liz, Anne, and Stephanie each played a part in guiding you through the process with clarity and care. It’s wonderful to know that their support has made your experience smooth and stress-free so far. Your kind words are truly appreciated.
The lady was very helpful,,,
August 25, 2025
Unprompted review
Reply from Industrial Hearing Services
Dear Andrew,
Thank you for your feedback. We’re glad to hear you found our team helpful.
Beth was very helpful and friendly she…
Beth was very helpful and friendly she was great.
August 25, 2025
Unprompted review
Reply from Industrial Hearing Services
Dear Tony,
Thank you for your feedback. We’re pleased to hear that Beth was so helpful and friendly, and that you had a great experience.
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