Infomaniak Network SA Reviews 1,864

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, often highlighting their efficiency and quick problem-solving. Many people appreciate the personalized approach and the fact that real individuals, not robots, handle their inquiries, leading to effective solutions. The company's services, including hosting, cloud, and backup solutions, are frequently described as reliable and well-performing, contributing to a sense of peace of mind for users. However, some customers also noted issues with customer service, mentioning slow response times for support tickets and a lack of reaction to negative feedback. A few other people also felt that the website redesign made it difficult to locate their services, and some experienced problems with account approval and accessibility.

What people talk about most

Service

Customers consistently note ambiguous experiences with service. While many reviewers praise the service,... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers praise the support team,... See more

Website

Customers had ambiguous experiences with the website. Some reviewers found the website easy to use, praising... See more

Response time

Consumers find response times to be ambiguous. While some reviewers praise prompt and quick assistance, with... See more

Staff

Users describe positive interactions with staff, frequently highlighting their politeness, professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am very satisfied with Infomaniak’s products. I currently use their hosting, public cloud, and Swiss Backup services. The products can be ordered quickly at a fair price. The support team is always... See more

Company replied

Rated 5 out of 5 stars

I briefly lost access to my Infomaniak account. Within minutes of emailing their support team I received both a phone call and a follow-up email. The agent quickly verified my identity, removed t... See more

Company replied

Rated 5 out of 5 stars

Infomaniak is a very interesting supplier of Cloud and Mail Servies. It seems they are mainly targeting on Business Customers. But also the ksuite (no cost at all) has so many features, that you... See more

Company replied

Rated 5 out of 5 stars

Amazing suite of tools. I started using it for personal purposes so I could ditch Google mail, Google Drive and Google calendar for good. Then I realise it would be good to use it for team working... See more

Company replied


Company details

  1. Web Hosting Company
  2. Cloud Storage Service

Written by the company

Infomaniak est un acteur incontournable du Cloud en Europe et le développeur leader de technologies Web en Suisse. De la conception des datacenters au développement des produits en passant par l’orchestration des infrastructures Cloud, la société maîtrise de bout en bout sa chaîne de valeur et appartient exclusivement à ses fondateurs et ses employés. Cette approche unique lui permet de garantir en toute indépendance la sécurité, la confidentialité et la souveraineté des données pour plus d’un million d’utilisateurs dans plus de 208 pays.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
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1-star

Replied to 84% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Excellent support

Excellent support, user friendly interface, amazing Site Creator.. simply the best.

February 10, 2025
Unprompted review
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Reply from Infomaniak Network SA

Thanks a lot for your review !

Rated 5 out of 5 stars

The best provider around

The best provider around! super cheap vps and public cloud, i highly recommend.

February 7, 2025
Unprompted review
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Reply from Infomaniak Network SA

Thank you for your 5 stars! ⭐ Your trust drives us to go the extra mile to offer you a reliable, innovative and high-quality service.

Rated 5 out of 5 stars

I had a good support to something went…

I had a good support to something went wrong by my responsibility. They have understood exactly the situation and gave me any answer. If I can suggest something to increase the service, the "Italian Translation" is not accurate. Infact the error was made because the "Codice Fiscale" field in the form is translated as "Number.. something".

January 14, 2025
Unprompted review
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Reply from Infomaniak Network SA

Grazie mille per il suo feedback! Abbiamo trasmesso il suo feedback sull'interfaccia e lo correggeremo molto presto.

Rated 1 out of 5 stars

Worst support ever

No support if you don't have premium

January 20, 2025
Unprompted review
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Reply from Infomaniak Network SA

I we don't find any clients account with your name, can you give us a ticket number (starts with INK) or send us an email to feedback@infomaniak.com ?

The goal is to find a solution and see what went wrong, thanks in advance.

Rated 5 out of 5 stars

The BEST Web service

Hello everyone,

If there is ONE company that is highly recommended to work with, it is Infomaniak. I have been a customer for 25 years and I have not a single complaint to make. The customer service is always friendly and very competent. The products are suitable and reliable. Swiss quality is there in all sectors. So look no further for all your web services, this is the best address. All the best to you!

January 16, 2025
Unprompted review
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Reply from Infomaniak Network SA

Thank you so much for your outstanding review! 🌟 We're proud to be able to support you and make your projects even easier and more efficient.

Rated 5 out of 5 stars

The Best Web and Email Hosting Service, Hands Down!

I can confidently say that Infomaniak is not only the best web and email hosting provider I’ve encountered but also offers the best customer service across all industries. Their platform is incredibly reliable, with fair and transparent pricing.

Infomaniak is always ahead of the curve with cutting-edge technology and remains committed to strong ethical values. It’s refreshing to work with a company that embodies contemporary values while maintaining exceptional service standards. I’ve even replaced WeTransfer with their superior alternative, SwissTransfer.

A true benchmark for quality, reliability, and trustworthiness—highly recommended!

January 6, 2025
Unprompted review
Infomaniak Network SA logo

Reply from Infomaniak Network SA

Thank you for your 5 stars! ⭐ Your trust drives us to go the extra mile to offer you a reliable, innovative and high-quality service.

Rated 5 out of 5 stars

Always top quality services and…

Always top quality services and support.
Recently replied immediately to my request and solved the issue immediately as refund my money. Simply top.

December 28, 2024
Unprompted review
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Reply from Infomaniak Network SA

A huge thank you for your positive review! Your satisfaction is our greatest reward. Our entire team is thrilled to know we met your expectations.

Rated 5 out of 5 stars

Fantastic service and reliable

Fantastic service and reliable

December 31, 2024
Unprompted review
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Reply from Infomaniak Network SA

Thank you so much for your excellent rating! We are proud to have amazing customers like you. Your satisfaction is our priority, and your recognition is our greatest reward.

Rated 5 out of 5 stars

Good quality products and proper…

Good quality products and proper service.

Infomaniak provides a very decent variations of products which are very high quality for the price and the fact that they are hosted and provided in Switzerland.

The service is appropriate, even if they couldn't save all my problems, I had the feeling that they tried to do whatever they can.

December 25, 2024
Unprompted review
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Reply from Infomaniak Network SA

A big thank you for your wonderful review! It’s a real pleasure to see that our efforts to satisfy you are paying off. We’ll always be here to offer you the best service possible.

Rated 5 out of 5 stars

Great support

Great support, very efficient. A very good platform with many services. I love the newsletter tool.

December 9, 2024
Unprompted review
Infomaniak Network SA logo

Reply from Infomaniak Network SA

A huge thank you for your positive review! Your satisfaction is our greatest reward. Our entire team is thrilled to know we met your expectations.

Rated 5 out of 5 stars

Support rapide

Support rapide, efficace, facile à joindre... le rêve

December 19, 2024
Unprompted review
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Reply from Infomaniak Network SA

Un immense merci pour votre évaluation positive ! Votre satisfaction est notre plus belle récompense. Toute notre équipe est ravie de savoir que nous avons pu répondre à vos attentes. À très bientôt !

Rated 5 out of 5 stars

From OVH to Infomaniak

We migrate all our OVH services to infomaniak services.
Better support, googd prices, better qos !

December 5, 2024
Unprompted review
Infomaniak Network SA logo

Reply from Infomaniak Network SA

Welcome and thanks for taking the time to write this review !

Rated 5 out of 5 stars

I've been working with them for over 10 years

I've been working with them for over 10 years, responsive and efficient support. The services on offer evolve regularly, without necessarily having a major impact on price.

The quality of the servers is well above the competition, and they offer open source alternatives and advanced configurations.

The kDrive solution works very well, and I use it every day.

Every update of the interface or products is really useful for customers.

I can only recommend Infomaniak!

December 4, 2024
Unprompted review
Infomaniak Network SA logo

Reply from Infomaniak Network SA

Thanks a lot for taking the time to write this review ! We're here to help you if needed !

Rated 5 out of 5 stars

Very good support

Very good support
I'm satisfied by the hosting and the support.

December 4, 2024
Unprompted review
Infomaniak Network SA logo

Reply from Infomaniak Network SA

Thanks a lot for your review !

Rated 5 out of 5 stars

Switzerland based company => legal protection

Switzerland based company.
Speaks fluently french (german I assume also and perhaps italian) and obviously english.
Proposes services that are quite unique such as rental of Synology NASes, VPS instances for a good price.
There seems to be also the possibility to house your own servers in there datacenter(s).
Alongside with the free electron mail provider, you are partially protected by Swiss sovereignty.
So nor EU, nor USA, nor Russia or China, will have easy access to your data. (US based systems are enforced to be monitored by American National Security Agencies (CIA, NSA, etc)

Live happy, live hidden, does not mean you are a criminal, just a freedom defender.

NB: Switzerland is part of Schengen Treaty... and they also are EEC members (like norway) if I'm not mistaken)

December 3, 2024
Unprompted review
Infomaniak Network SA logo

Reply from Infomaniak Network SA

Thanks for your review ! Our entire team stays at your disposal if needed

Rated 5 out of 5 stars

Best service by far since more than 20 years

I’ve been using Infomaniak since 2004 and this company’s services are absolutely great.

Today it has become an essential tool for our company and clients on all levels : hosting, domains, emails, cloud servers and tailor made solutions we provide for them.

Their technical staff is always helpful, not once have i received an insatisfactory response, and when there is no simple answer to my questions i always get different alternatives options.

November 27, 2024
Unprompted review
Infomaniak Network SA logo

Reply from Infomaniak Network SA

Thanks from Geneva !

Rated 5 out of 5 stars

Great support

I recently transfered a domainname to Infomaniak. I had a question regarding the transfer process. The support anwered very quick and efficiently.

November 1, 2024
Unprompted review
Infomaniak Network SA logo

Reply from Infomaniak Network SA

Thanks a lot for your review !

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