I am very satisfied with Infomaniak’s products. I currently use their hosting, public cloud, and Swiss Backup services. The products can be ordered quickly at a fair price. The support team is always... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I briefly lost access to my Infomaniak account. Within minutes of emailing their support team I received both a phone call and a follow-up email. The agent quickly verified my identity, removed t... See more
Company replied
Infomaniak is a very interesting supplier of Cloud and Mail Servies. It seems they are mainly targeting on Business Customers. But also the ksuite (no cost at all) has so many features, that you... See more
Company replied
Amazing suite of tools. I started using it for personal purposes so I could ditch Google mail, Google Drive and Google calendar for good. Then I realise it would be good to use it for team working... See more
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Company details
Written by the company
Infomaniak est un acteur incontournable du Cloud en Europe et le développeur leader de technologies Web en Suisse. De la conception des datacenters au développement des produits en passant par l’orchestration des infrastructures Cloud, la société maîtrise de bout en bout sa chaîne de valeur et appartient exclusivement à ses fondateurs et ses employés. Cette approche unique lui permet de garantir en toute indépendance la sécurité, la confidentialité et la souveraineté des données pour plus d’un million d’utilisateurs dans plus de 208 pays.
Contact info
25 Eugène Marziano, 1227, Carouge, Switzerland
- +41 22 820 35 44
- infomaniak.com
4.2
Great
2K reviews
Replied to 84% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
amazing support and service combined with a smaller and ethical company
I warmly recomend Infomaniak: amazing support and service combined with a smaller and ethical company. I'm very satisfied with their services.
October 8, 2024
Unprompted review
The perfect alternative to untrustworthy mega corporations
I cannot recommend Infomaniak highly enough! I have been a customer for almost 10 years now. Not once have I had a failure or serious complaint to make about their email, webhosting or cloud storage. The few times where I did have problems or questions, their service was friendly and quick in responding.
October 3, 2024
Unprompted review
Infomaniak is extremely reliable !
I have been a client of Infomaniak for many years and hosted several website with them. Perfect !
October 1, 2024
Unprompted review
Fast problem solving thanks support
Infomaniak support quickly resolved the transfer of responsibility of a domain name efficiently and without hassle. Excellent support as usual.
September 27, 2024
Unprompted review
super service technique
super service technique. Rapide et efficace.
September 20, 2024
Unprompted review
Perfect company
Perfect company
Replies fast
Answers and solves the questions in a perfect way
Thank you!
September 25, 2024
Unprompted review
customer service very bad takes days…
customer service very bad takes days for answer and they only try to write as much emails as possible. I think they paid by email they send. #INK-EIY-38589-522
September 11, 2024
Unprompted review
Reply from Infomaniak Network SA
Do you have the ticket reference ? It starts with INK, so we can check what happened.
We're not payed by mail sent and our team is 100% made of local humans, so sometimes we're a bit slow but we try to make up for it.
Give us the ticket and we will get back to you !
Good hosting
Good hosting. Clear user interface to manage the sites. Good support.
September 20, 2024
Unprompted review
Reply from Infomaniak Network SA
Thanks a lot for your review !
Reply from Infomaniak Network SA
Thanks a lot for your review !
Kyс is a crime
I am not ready to provide my documents for domain registration. I generally consider it a crime to demand documents from some unknown companies, you never know where this data will leak if they are hacked. By the way, all the documents say that you should not show them to just anyone.
September 22, 2024
Unprompted review
Reply from Infomaniak Network SA
Hi, we are obligated by the registrar rules to ask for ID on certain domains. Trust us, if we could avoid it, we would.
As stated on our site, the information send are destroyed from our server after validation.
Excellent support with always fast…
Excellent support with always fast response
September 22, 2024
Unprompted review
Reply from Infomaniak Network SA
Thanks !
Reply from Infomaniak Network SA
Thanks so much for your review !
The person who assisted us was patient
The person who assisted us was patient, professional and supportive.
We called two times and got two different people. They were both excellent!
We are happy customers of Infomaniak and will recommend you!
September 10, 2024
Unprompted review
Reply from Infomaniak Network SA
Thanks ! Always there to help you !
Efficient service and support !
August 30, 2024
Unprompted review
Reply from Infomaniak Network SA
Thanks a lot for your review !
On the beginning is less intuitive than…
On the beginning is less intuitive than other clouds, you have to dig in FAQ. But finally you get a lot of GB for good money. Even assistance has been very good.
September 3, 2024
Unprompted review
Reply from Infomaniak Network SA
Thanks ! We are working on our product to make them more intuitive to use, hope the next upgrades will show our comitment on this !
Une très bonne alternative a Google…
Une très bonne alternative a Google Drive.
Le Kdrive en Web mérite d être amélioré avec du drag & drop.
La Synchro PC / Mobile est sympa, avec parfois du décalage.
September 2, 2024
Unprompted review
Reply from Infomaniak Network SA
Merci infiniment d’avoir partagé votre expérience. Cela nous encourage à poursuivre nos efforts pour vous satisfaire pleinement. Nous sommes à votre écoute pour toute autre demande ou besoin.
Responsive and efficient support
Responsive and efficient support, even in week-end period.
August 28, 2024
Unprompted review
Reply from Infomaniak Network SA
We are sincerely grateful for your positive feedback. Your satisfaction is our best reward We remain at your disposal for any further questions or requests.
I recently discovered kdrive
I recently discovered kdrive, as i was trying to find a replacement for dropbox. They are a fair price, for what they offer. The fact that they are not US based, but swiss based. They also have extensive help pages. They come highly recommended.
September 6, 2024
Unprompted review
Reply from Infomaniak Network SA
We are sincerely grateful for your positive feedback. Your satisfaction is our best reward We remain at your disposal for any further questions or requests.
Happy for more than 20 years at infomaniak
For more than 20 years at infomaniak: always ok, fast and reliable!
September 2, 2024
Unprompted review
Reply from Infomaniak Network SA
We are sincerely grateful for your positive feedback. Your satisfaction is our best reward We remain at your disposal for any further questions or requests.
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