Infrared Heating Supplies Reviews 

155
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Fast delivery, great customer service. Highly recommended. Heaters are perfect for my needs, having WiFi and being able to set them using timers is very useful. I use a smart app to control the schedu... See more

Rated 5 out of 5 stars

Service! It was fantastic - thank you very much indeed. Having chosen and bought the wrong heater, a phone call to Mohamed (customer services) sorted this out. He advised which one suited our requi... See more

Rated 4 out of 5 stars

Have not tested the 1200W heater yet but on first impressions look to be well enough built. Installation was relatively straight forward, although the fasteners supplied to attach the bracket to the h... See more

Rated 5 out of 5 stars

I normally don’t write reviews but needed to make an exception for IHS. I ordered two infrared round mirror heaters and got them shipped to Australia within 1.5 weeks. Altaf organised a quick delivery... See more

Company details

  1. Manufacturer
  2. Electronics Store

Written by the company

IHS is based in Bolton, Great Britain and started trading in July 2016. We have been quick to establish ourselves as one of the leading providers of Infrared Heating in the United Kingdom. Offering competitively priced products, strong product guarantees, the right product certifications and with a great UK delivery service, IHS is regarded as one of the best available suppliers in the market today of FAR Infrared Heating Panels. With our team of experienced staff and continued investment in research and development, we are confident that our products will perform to a very high standard.


Contact info

4.8

Excellent

TrustScore 5 out of 5

155 reviews

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4.8

All reviews

(155)

45 reviews in the last 12 months

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Rated 5 out of 5 stars

I’m so impressed with this company!

I’m so impressed with this company!
I had one of their ceiling mounted infra red heaters which was over a year old and developed a fault with the thermostat. The company reviewed the problem and immediately dispatched a replacement heater free of charge.
Such a refreshing attitude.
Would thoroughly recommend!

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service throughout

As a charity Infrared heating supplies couldn't have been more helpful for Kirkham Henry performing Arts CIO They went above and beyond helping and advising when we received funding for Infrared heaters. The heaters are amazing especially for our elderly dancers who need to keep warm throughout the session. For the youngsters, the heaters warm up quickly and switch off on the thermostat as the young people seem to only want the heaters on to warm up and they remain warm. I can highly recommend this company.

January 6, 2025
Unprompted review
Rated 5 out of 5 stars

Have used this company several times

Have used this company several times , purchasing heating panels for various rooms in my house and the workplace. Excellent customer service and always helpful in working out wattage size and offering advice when needed.
Would never purchase my infrared panels from any other company now I have used the best !!
You definitely won’t be disappointed !

October 3, 2025
Unprompted review
Rated 1 out of 5 stars

Unfortunately I was sent a faulty…

Unfortunately I was sent a faulty thermostat, which meant I had to go find another thermostat as electrician was waiting.

September 2, 2025
Infrared Heating Supplies logo

Reply from Infrared Heating Supplies

HI - we have collected the thermostat, and when we have received it back the item has been tampered with, there are screw marks where someone has tried to open the item and the sensor has been damaged. Unfortunately maybe the electricians may have done this and told the client its faulty.

Rated 5 out of 5 stars

Team so helpful and knowledgable…

I called before ordering and Mohammed was incredibly insightful, helped me choose the right ones for my space and actually sold me what I needed, didn’t try and push more expensive ones on me! It also arrived the next day and delivery was so easy.
So if I ever need more, I’ll definitely be coming back!

June 17, 2025
Rated 5 out of 5 stars

Very genuine company

Very genuine company. They are very professional and helped me to sort out problem with connection of thermostat to the heater. I am very happy with their products.

May 22, 2025
Rated 1 out of 5 stars

A faulty panel was sent to me

A faulty panel was sent to me. The help line insisted my electrician waste time doing various things on different days although it was obvious it was dead. The panel looked old and one plastic strip loose.
They said they would replace it, which they did with a smaller cheaper one and they would pay the difference but one the collected the panel. They expected me to be at home all day on 3 different days to collect the panel and when they finally collected it they refused the refund - stated I must have damaged it,
Enormous waste of time - 3 days having not to work (failed to collect) and money

March 6, 2025
Unprompted review
Infrared Heating Supplies logo

Reply from Infrared Heating Supplies

Thank you for your feedback - it is a shame that we have to go through this as a business when we have done everything to help you, as can be seen by our other reviews, we try our best to help and advise all our customers

However, for our other clients and potential future customers, we would like to explain exactly what has happened here. A brand new fitting was sent to the client, once received they gave us a call to advise it was not working, so in trying to offer excellent service as we do without any delay, we asked to do a video call to see if there was any issues. Upon troubleshooting the device, the item did not work so we offered to replace it with a new fitting. on which the customer asked for a smaller fitting, and we promised to refund the difference.

We arranged a collection at our cost with the client, and on the first occasion they were not in, so we had to rearrange at our cost again. In the meantime we already sent out a new panel, which we tested beforehand and the customer received this item. Once we received this faulty item back, the box had been not been damaged, but once opened the original fitting was broken. The side LED light bars were fallen off, and left inside the bottom of the box, there was scratches all across the surface with big dents too, although there was no damage to the box, which meant it was not damaged in transit.

As it was potentially a faulty item, we tested the panel, realising the client had in fact used this item and had blown the fuse when trying to install it. If we had been told this truth, we would have happily helped advising how to replace a fuse. Even then we still decided to advise the client about this rather than charge her for this panel, we would be happy to only keep the difference which was £55, rather than charge her £375, which we thought was helping
All this while we received threatening and irate phone calls from the client, who advised she was a doctor and that she would leave a bad review - which unfortunately she has done. In regards to taking days off work, we tried to deliver and collect on numerous occasions but the client told us they were at work, even after agreeing a set day to with our team

We believe in offering excellent customer service and high quality products and on this occasion we also went out of our way to help the client. In fact they have decided to keep the 2nd fitting, which shows the quality of our product

Rated 5 out of 5 stars

Contacted for advice about heaters

Contacted for advice about heaters, got back to me straight away with suggestions, I took their advice and ordered 2 infrared heaters.

They were delivered on time and easy to put up just as they said they would be.

Great service highly recommend.

April 25, 2025
Rated 5 out of 5 stars

Bar heaters

I installed a number of the bar heaters in a large hall by using the calculate on the web sit and it is very impressive I am an electrician and my customer is very happy about the results. Great product.

February 21, 2025
Rated 5 out of 5 stars

Excellent help line.

Service! It was fantastic - thank you very much indeed. Having chosen and bought the wrong heater, a phone call to Mohamed (customer services) sorted this out. He advised which one suited our requirements, it was delivered to us promptly and the original purchase collected. Everything worked a treat. You couldn’t have been more helpful. We are now enjoying the warmth. Thank you!

February 13, 2025
Rated 5 out of 5 stars

Great service overall

Great service overall. Product arrived, on time, as described, worked straight out the box. Easy to install, template aligns with the fixings (some other products don’t fully align!), easy to pair the radiator with the thermostat. Plugs into a mains socket.

February 12, 2025
Rated 5 out of 5 stars

Great friendly advice and quality products

After a lot of searching we found this company and arranged a visit to discus our requirements and view the heaters. We purchased a wall mounted bar heater for a craft room and a ceiling mounted illuminated heating panel for the bathroom. Both products work brilliantly and have exceeded our expectations. Highly recommend this company, first class customer service.

February 5, 2025
Unprompted review
Rated 5 out of 5 stars

Ordering was simple

Ordering was simple, arrived the next day! Had a few difficulties setting up, obviously I can't follow instructions haha, rang the tech team and they were brilliant. Bathroom is so warm now

February 3, 2025
Rated 5 out of 5 stars

Excellent service

Excellent service. Staff were very informative and helped me make a good decision about which product to buy. Item was dispatched very quickly and arrived in good order.

January 7, 2025

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