Infraredi Reviews 167

To the Infraredi team who replied to my post here. My order number is: 6562.

Just bought an Infraredi body wrap and I followed the instructions and charged the device until the blue light was solid, but it won’t turn on. I even held the on switch for 4 seconds as suggested by another reviewer here, but it still didn’t turn on. I am very disappointed.

I bought an Infraredi infrared panel in March 2022 for over €600. Just after the 3-year mark, the central LED section stopped working. I contacted support, expecting repair guidance or a service option. Unfortunately, I was told there are no repairs possible — not even at cost — and was simply offered 25% off a new purchase.

For a high-end wellness product, this level of reliability and support is disappointing. A failure this soon, with no repair path and no real accountability, makes me question Infraredi’s long-term value. I won’t be purchasing from them again and suggest others consider brands with better durability and post-warranty support.

I ordered a device and kept being told it was going to be shipped. First I was told the stand wasn’t available and it was expected at the end of the week. I had to send a msg again a week later and was told it was getting ready to ship. I wrote and said I was concerned I was being scammed. Finally got a message it was ready to ship. I paid my 800. And after another week I was told they had not received my payment. I finally said I was calling my credit card company to say I had been scammed. I was told I could have a refund but not if I reported. I said if I did not get a refund by the end of the day I would report and go to social media about my experience. I did finally get a refund after being frustrated for 2 months. Horrible company. I believe they are scamming people.

I ordered the Body Wrap Plus over a week ago. The full purchase price ($339.26) was charged to my credit card up front. They have not shipped the item. When I followed up to ask when it would be shipped/estimated arrival timeframe, nobody responded. If I do not get a response by Friday, I will be reporting them to the Better Business Bureau. After looking at some of the other reviews on here, looks like a big scam! Beware!!

The face mask has been amazing for my acne, I use the blue light every morning and the red + NIR light every night. The combination is helping me reduce bacteria and inflammation in my skin. I have way less acne on my face and the pimpes I do get are much more mild. Yay!

It appears that these body wraps are dispatched without instructions on how to use .To use the item you need to hold down the button for 4 seconds ,this then turns the item on

I use my Flex Mini every morning when I wake up with my cup of tea. Love the way it makes me feel, and noticing the fine lines on my face are starting to improve. Thanks Infraredi

This company cannot deliver. I am reporting them to the Canadian Consumer Protection Agency. If you think you're going to receive something you paid for in a timely manner don't hold your breath.

Infraredi is a scam! Beware consumers. We purchased an item 3 Apr and were lied to that it was shipped when it never was. No tracking number. Then all of a sudden the story changed to, we don’t have the stand. We can send you the top bit if you like. We have written to the ACCC and have contacted a current affair. Ship us our item in the next 72h or give us a refund. First time being scammed. Scamming a sick person is cruel n wrong! Stay clear of this brand.

After three months of using the Infraredi Pro Max, I’m really impressed with the results. My back pain has improved dramatically, and my skin looks smoother and more glowing. The device is easy to use and has customizable settings, which I love. It’s definitely helped with my recovery after workouts, and I can’t recommend it enough!

The Infraredi Face Mask is incredible. My skin looks healthier and feels firmer. I’ve seen visible improvement in just a few weeks!

Infraredi Slim Lite is perfect for travel. I take it everywhere, and it helps with my recovery after long flights and workouts.

As someone who deals with knee pain from years of running, this knee wrap has been a lifesaver. The targeted red light therapy has reduced my discomfort and helped me stay active.

Website says they ship locally from Canada and send orders same day if ordered before 2pm. This is not true. Took over a week to even receive a shipping notice and it is coming from Hong Kong so will take another week before it arrives. Misleading website so now questioning the product.
UPDATE - shipped a week ago but is still in Hong Kong. Too many others have had similar shipping issues for this to be legitimate inventory issue. Have asked for a refund since this was meant to be a gift and the occasion has now passed.

I've not used the product long enough yet to say how effective it is for me but the customer service I received was brilliant! Good work 👍

I bought the infraredi body wrap plus on 22nd of January (more than 2 weeks ago already), and the order was not even shipped yet.
When purchasing the wrap they said delivery would take 3-5 days. I have sent emails to the company asking for the reasons for the delay and they are saying different things all the time..first they said it was to do with the picking process and then they said delivery to Ireland takes longer that domestic deliveries (within uk). The thing is they haven't even shipped the order yet. So disappointed with this company. I asked also for options to cancel the order and get a refund but they haven't come back to me on this (after 3 days)

Life-changing for my chronic joint pain—thank you, Infraredi!

Great product! Easy to use and delivers real results.

Pro Max has worked wonders for my skin. My wrinkles are less noticeable!