In House Estate Agents Reviews 55

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Received an excellent service from Guy at In House estate agents. Guy was efficient and constantly kept me updated along the way. His advice and knowledge was first class. Any issues were dealt with... See more

Company replied

Rated 5 out of 5 stars

We recently purchased a house in Queensway, Didcot through In House Estate Agents and were impressed from start to finish. Luke and Vanessa handled our sale and were excellent, we always received quic... See more

Company replied

Rated 5 out of 5 stars

I have no hesitation in recommending In House. Listing your property is the easy bit, but in the UK chains can be challenging, however the team at In House lead by Guy and Charlie helped us make key d... See more

Company replied

Rated 4 out of 5 stars

Really professional and generally great service. In my opinion, their approach to setting achievable asking prices is the way to get your house sold. My only grumble was that the sales progression di... See more

Company replied

Company details

  1. Real Estate Agency

Written by the company

Hello, we are In House... and we're here to make it easy for you to move home (and maybe even enjoy the journey too). In House was founded by Steve Puddifoot in 2007. After working as a regional director for the two largest estate agency chains in the UK, Steve decided that house sellers deserve straight talking honest advice and their properties needed modern dynamic marketing methods. So In House was born! Since then we've helped hundreds of people move on with their lives in every way, and after opening our second branch in the busy Orchard centre in Didcot we have become the most recognisable and dynamic agent in the area. So, how have we done it? Why do our properties get more attention and stand out from others? Is it our carefully chosen team of property experts? Is it our obsessive attention to detail? Or is it simply that if you do a fantastic job people spread the word? One thing is for sure, we are here for you from our sale boards to keys. Whether you need a cleaner, solicitor or just a chat, we will be what you need, when you need it. That’s our promise to you. This is us and we are on your team - lets sell your home!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

55 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful and professional…

Very helpful and professional throughout the whole experience.

March 27, 2026
Unprompted review
In House Estate Agents logo

Reply from In House Estate Agents

Thank you for your kind words! We’re really pleased to hear you found the experience helpful and professional throughout.

Rated 5 out of 5 stars

Excellent service from Kellie and Guy…

Excellent service from Kellie and Guy throughout, great communication and advice. The team at InHouse made the business of buying and moving house a lot less stressful!

March 13, 2026
Unprompted review
In House Estate Agents logo

Reply from In House Estate Agents

Thank you so much for your kind words!

It was an absolute pleasure helping you through your move. Kellie and Guy will be delighted to hear your feedback. We’re so glad we could make the process feel less stressful for you, that’s exactly what we aim for.

Wishing you lots of happiness in your new home!

Rated 5 out of 5 stars

First class service

Received an excellent service from Guy at In House estate agents. Guy was efficient and constantly kept me updated along the way. His advice and knowledge was first class. Any issues were dealt with straight away, his customer service was brilliant. I would definately recommend In House to anyone considering selling or purchasing a new home.

February 17, 2026
Unprompted review
In House Estate Agents logo

Reply from In House Estate Agents

Thank you for your kind review and recommendation. We’re so pleased to hear you had a great experience with Guy and felt well supported throughout.

We’ll be sure to pass on your feedback, and we wish you all the best in your new home.

Rated 5 out of 5 stars

In House, a great service.

In House handled my sale with friendly efficiency, I have used other agents in the past but the team here is definately the best.

January 23, 2026
Unprompted review
In House Estate Agents logo

Reply from In House Estate Agents

Thank you for your kind words. We’re so pleased you were happy with the friendly, efficient service and really appreciate you choosing In House.

Rated 5 out of 5 stars

I would just like to say a huge thank…

I would just like to say a huge thank you to guy & Charlie & the rest of the team for the sale of our property the sale was very quick & all the team at Inhouse were very helpful explaining the process & stages thank you all very much & good luck for the future best wishes mark & mandy stringer

January 16, 2026
Unprompted review
In House Estate Agents logo

Reply from In House Estate Agents

Thank you so much, Mark & Mandy, for your kind words. It was a real pleasure working with you, and we’re delighted to hear you were happy with how everything progressed and how the process was explained along the way.

On behalf of Guy, Charlie, and the whole team at In House, thank you for choosing us to handle your sale. We wish you all the very best for the future and hope you’ll keep in touch.

Rated 5 out of 5 stars

A Proactive Team

I have no hesitation in recommending In House. Listing your property is the easy bit, but in the UK chains can be challenging, however the team at In House lead by Guy and Charlie helped us make key decisions when we needed to, and managed our chain to ensure the right progress was being made. Highly recommended.

October 24, 2025
Unprompted review
In House Estate Agents logo

Reply from In House Estate Agents

Thank you so much for your kind review. We’re delighted to hear that your experience with In House was a positive one. Chains can certainly be challenging, so it’s great to know that Guy, Charlie and the team were able to support you through the key decisions and keep everything moving smoothly. We truly appreciate your recommendation and wish you all the very best in your new home.

Rated 5 out of 5 stars

Instrumental every step of the way

We worked with Charlie and Guy on the purchase of our new home, and the experience was excellent from start to finish. The team at In House were highly professional throughout, even remembering us from previous viewings that hadn’t worked out. Thankfully, we eventually found our perfect home, and In House were instrumental in keeping us updated every step of the way; regularly checking in unprompted, offering guidance, and providing helpful advice. In House are a fantastic team and true role models for what an estate agency should be, both for buyers and sellers!

November 13, 2025
Unprompted review
In House Estate Agents logo

Reply from In House Estate Agents

Thank you for your lovely review. We’re so pleased to hear that Charlie, Guy, and the team helped make your home-buying journey a positive one. It was a pleasure to support you, and we’re delighted you’ve found your perfect home. Wishing you all the best as you settle in!

Rated 5 out of 5 stars

Solid experience

Guy and Jon were great from the start, from their non-pushy approach to showing us around the House we ended up buying, and were quick to close the deal. They remained engaged throughout, updating both parties at every opportunity in what was a complex process. They went above and beyond to get answers from a Solicitor in the chain that was unresponsive, and supported our direct communication with the parties involved (alongside our Conveyancer). Can highly recommend.

September 30, 2025
Unprompted review
In House Estate Agents logo

Reply from In House Estate Agents

Thank you so much for your kind words. We’re delighted to hear that you felt supported throughout the process and that our approach helped make a complex situation easier. Guy and Jon will be so pleased to know their efforts made a difference. We wish you every happiness in your new home! IH x

Rated 5 out of 5 stars

InHouse Lettings Review!

Isabel & Jon were absolutely fantastic! Very prompt both over email and the phone for any questions my partner and I had about our move! They were very welcoming, attentive, responsive and helpful! Feel in very safe hands for our new tenancy and couldn’t be happier! Wouldn’t hesitate at all to recommend InHouse! :)

September 22, 2025
Unprompted review
In House Estate Agents logo

Reply from In House Estate Agents

Thank you so much for your kind words! We’re delighted to hear that Isabel and Jon made your move a smooth and positive experience. Wishing you all the best in your new home, and remember we’re always here if you need us. Welcome to your new tenancy! IH x

Rated 5 out of 5 stars

I recently purchased a property InHouse…

I recently purchased a property InHouse were marketing. The whole team were professional and friendly but I would particularly mention Charlie and Guy. They both had great communication and went the extra mile to make the process as smooth as possible

July 17, 2025
Unprompted review
In House Estate Agents logo

Reply from In House Estate Agents

Thank you so much for your kind words! We’re thrilled to hear you had a positive experience purchasing through In House. Charlie and Guy will be especially pleased to know their efforts made a difference. Wishing you all the best in your new home – if we can help in the future, don’t hesitate to get in touch!

Rated 5 out of 5 stars

Thank you for all the help with the…

Thank you for all the help with the sale of my home! Was seamless from beginning to completion! Special thank you to Charlie for being professional and personable! Amazing!

July 10, 2025
Unprompted review
In House Estate Agents logo

Reply from In House Estate Agents

Thank you so much! We’re glad the process felt seamless. Charlie will be thrilled to hear your kind words — professional and personable is what we aim for! Best wishes, IH x

Rated 5 out of 5 stars

Very professional and efficient…

Very professional and efficient service. Great customer service. I sold my house recently and the process from beginning to end was very smooth. Also speedy process as well. Sold the house within 2 weeks.

July 7, 2025
Unprompted review
In House Estate Agents logo

Reply from In House Estate Agents

Thank you so much for your kind words and lovely feedback. We're thrilled to hear that the process felt smooth and efficient for you—and congratulations again! It was a pleasure to assist you. Wishing you all the best in your next chapter, and please don’t hesitate to reach out if we can help again in the future. IH x

Rated 5 out of 5 stars

Great communication

Great communication, arranged a number of viewings for us, coordinated with the seller. Was a painless experience.

June 27, 2025
Unprompted review
In House Estate Agents logo

Reply from In House Estate Agents

Thank you so much for your kind words! We're really pleased to hear the process felt smooth and stress-free for you. It was a pleasure helping you, and we're always here if you need anything in the future. Best regards, IH x

Rated 5 out of 5 stars

Outstanding Service on Sale and Letting

I’ve recently both sold my home and rented a new one through In House Estate Agents in Wallingford, and I couldn’t be happier with the service I received.

Kellie in sales was fantastic throughout the selling process—professional, supportive, and always on the front foot with updates and advice. She made what could have been a stressful experience feel smooth and straightforward.

On the lettings side, Jon was equally excellent—friendly, responsive, and incredibly helpful in securing the right rental property for me quickly.

Both Kellie and Jon are a credit to In House. I’d happily recommend them to anyone buying, selling, or renting in the area.

May 15, 2025
Unprompted review
In House Estate Agents logo

Reply from In House Estate Agents

Thank you so much for your kind words and for taking the time to share your experience. We're absolutely delighted to hear that both your sale and rental journey went smoothly and that Kellie and Jon were able to support you every step of the way. They’ll be thrilled to know their efforts made such a positive difference!

Rated 5 out of 5 stars

The sale of my mother's house

The Inhouse team and Steve worked well and hard to sell my mother's house. God we had some hurdles to jump on the way but got there. A good reliable & friendly service is needed when you are 240 miles away. Thank you, In house team and Steve. Oh Rob the removal guy from Benson was 1st class, he did what he said ( on the tin) A stars all round.

March 14, 2025
Unprompted review
In House Estate Agents logo

Reply from In House Estate Agents

Thank you so much for your lovely review! It really means a lot to us that you felt supported throughout the process — especially from such a distance. Steve and the whole team will be thrilled to hear your kind words. And thank you for the shout-out to Rob the removal man — we’ll be sure to pass that on! Wishing you and your family all the very best for the future.

Rated 2 out of 5 stars

As a potential buyer, not great.

Plenty of good reviews from customers who have sold their house. Very good, but what about those potential buyers like us who had funds and felt let down and did not buy in the end. Do not ignore. Very rushed viewing. Poor knowledge of the property you were selling. No follow up the next day despite being promised. If I was a seller instead I would not be impressed by the treatment of potential buyers.

April 19, 2025
Unprompted review
In House Estate Agents logo

Reply from In House Estate Agents

Thank you for your feedback, and we're sorry to hear about your experience. We always aim to provide a positive, well-informed service to both buyers and sellers, and it's clear we fell short here. Your comments have been noted and will be used to improve our approach. We appreciate you taking the time to let us know.

Rated 5 out of 5 stars

Thanks In House for managing the sale of my father's house

Thanks to the team at In House for making the sale of my father's house so stress free. I found they acted quickly, kept me well informed and managed the whole sale process from start to finish in a professional manner.

April 17, 2025
Unprompted review
In House Estate Agents logo

Reply from In House Estate Agents

Thank you so much for your kind words. We're really pleased to hear that we were able to make the process as smooth and stress-free as possible for you. It was a pleasure to assist with the sale, and we're glad we could support you throughout. Wishing you and your family all the very best!

Rated 5 out of 5 stars

My cottage sold within a week over the…

My cottage sold within a week over the asking price, the viewers were relevant to the property, hence no time wasters..
They also recommended a very efficient solicitor and removal company.

October 21, 2024
Unprompted review
In House Estate Agents logo

Reply from In House Estate Agents

Thank you for your wonderful feedback! We’re delighted that your cottage sold so quickly and for over the asking price. Ensuring the right buyers view the property is always our goal, so it’s great to hear that you found the process efficient and smooth. We’re also pleased our recommended solicitor and removal company were helpful. Wishing you all the best in your new home! IH x

Rated 5 out of 5 stars

Super professional

They were super professional, and I really felt they put in the extra effort to help me sell my property. Delivered as promised, and the communication was consistent and excellent.

February 14, 2025
Unprompted review
In House Estate Agents logo

Reply from In House Estate Agents

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience and that our team’s efforts made a difference in selling your property. Providing excellent communication and delivering on our promises is always our priority. We wish you all the best, IH x

Rated 5 out of 5 stars

InHouse were always attentive…

InHouse were always attentive listeners, careful administrators and on time for appointments and communications. We needed a specific type of property to rent (after a period of difficulty and inconvenience) and InHouse organised a helpful viewing and found the answers to our questions by contacting the landlord promptly. Jon Pepper and his colleagues were a pleasure to deal with.

December 18, 2024
Unprompted review
In House Estate Agents logo

Reply from In House Estate Agents

Thank you for your kind words! We’re delighted to hear that Jon and the team could assist you during your property search and make the process smoother. Your feedback means a lot to us, and we’re always here if you need anything in the future.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look