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Innerflo Reviews 404

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TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 354 reviews, reviewers had a great experience with this company. Customers found the sign-up process and app setup to be very easy and straightforward, appreciating the user-friendly interface and clear explanations. Many people reported positive effects from using the product, such as improved sleep and relaxation, with some highlighting the quality of the sounds and music. However, some customers expressed dissatisfaction with the subscription and payment processes. Several people reported issues with unexpected charges or difficulties in managing their subscriptions, even after attempting to cancel or delete their accounts. There were also mentions of difficulties in unsubscribing and general concerns about the company's billing practices.

What people talk about most

User experience

Customers had ambiguous experiences with user experience. Many reviewers found the app easy to download, sign... See more

Subscription

People report negative experiences with subscription. Many customers express frustration over being charged... See more

Product

Consumers find the product to be ambiguous. Some reviewers praise the product, noting excellent quality... See more

Payment

Reviewers highlight negative aspects of payment. Many customers report charges they did not recognize or... See more

Application

Reviewers mention ambiguous feedback about the app. While some found it useful, efficient, and easy to set... See more

Reviews shaping this summary

Rated 4 out of 5 stars

As advertised my deep sleep rose from my typical 60 minutes or less to 1 hour 20 minutes. I also slept 6 hours which is more than typical. Mind you, this was all while I am still struggling with stayi... See more

Company replied

Rated 4 out of 5 stars

The download and sign up process was super easy. But I did not like that every time I tried to purchase the original 1-month access, it kept offering me upgrades! I purchased the first upgrade, but it... See more

Company replied

Rated 4 out of 5 stars

I paused my night meditation and got a message that my internet was not connected, not true, my internet was working. Now my screen is frozen and I cannot use my program. I am 83 years old and very... See more

Company replied

Contact info

3.7

Average

TrustScore 3.5 out of 5

404 reviews

5-star
4-star
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1-star

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

My belief in the science outweighed my skeptism about the sales techniques

I like that I wasn't held captive to a long video before the sale. As soon as the sale starts I am cautious and in this case I was happy that everything proceeded quickly until...all the after-sale promotions. I immediately start to doubt the authenticity of the science and the product. I know this is common now - scientists sounding like car salesmen. I wish it could be different.

March 15, 2026
Unprompted review
Rated 5 out of 5 stars

Not a straighforward problem

I needed help with my log on and it wasn't a straightforward problem. It took a few emails and I was able to solve the problem because of the guidance I received.

March 10, 2026
Unprompted review
Rated 1 out of 5 stars

Horrendous scam

Horrendous! I cancelled my subscription and was charged after I cancelled. Locked out of the app so couldn’t see what was going on - because I had cancelled it. Finally spoke to customer service who told me that cancelling the subscription with them doesn’t actually cancel the subscription!!! They will not refund the amount in full that they took after cancelling. SCAM -STAY AWAY!

March 12, 2026
Unprompted review
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Reply from Innerflo

Hello Emma,

Thank you for your feedback. We’re very sorry to hear about your experience and understand how frustrating this must have been.

To clarify, once a subscription is cancelled correctly, no further charges should occur. All information regarding charges, subscriptions, renewals, and cancellations is clearly presented during checkout in our Terms & Conditions and detailed in our Help Center (https://help.innerflo.me), so users have a clear view of how cancellations and charges work.

Refunds are processed according to our policy, and each request is reviewed on a case-by-case basis.

We would like to take a closer look at your situation one more time to ensure everything is resolved correctly. Please reach out to us directly at support@innerflo.me so our team can assist you personally.

Best regards,
InnerFlo Team

Rated 1 out of 5 stars

I cancelled my subscription and they…

I cancelled my subscription and they are still charging. I cancelled my account so I can’t even log in to make a complaint. I would advise to stay well away.

March 9, 2026
Unprompted review
Innerflo logo

Reply from Innerflo

Hello,

We’re really sorry to hear about this experience. That’s definitely not how it should work.

Please contact our support team so we can look into your case and resolve it right away, including arranging a refund if you were charged after cancelling. You can reach us at support@innerflo.me.

Once we receive your message, we’ll investigate the issue and make sure it’s sorted out as quickly as possible.

Thank you for bringing this to our attention.

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