Innov8 Energy Ltd Reviews 79

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 25 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and friendly demeanor. Many people highlight the high standard of work and the team's commitment to tidiness, often leaving properties cleaner than they found them. The service provided is frequently described as excellent, with consumers appreciating the clear explanations and respectful approach of the workers. However, some customers also noted issues with follow-up work, such as delays in wiring fans and problems with radiators and boilers after insulation installation. A few other people also felt that some promised tasks, like repointing brickwork and clearing gutters, were not completed.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the professionalism,... See more

Service

People report positive experiences with the service. Many customers highlight the efficiency and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Both guys who did the cavity wall insulation were great . Didn’t take that long to complete about an hour and an half and cleared up after themselves . Took the other two gentleman longer . Trickle... See more

Company replied

Rated 5 out of 5 stars

To the Innov8 Energy Ltd team, I have finally found the business card you left for me. Thank you for the installation, banter, professionalism, and respect. The house is a lot warmer this winter,... See more

Company replied

Rated 5 out of 5 stars

The men arrived spot on time and after explaining the involvement of work required,carried out their tasks expertly without any trouble at all.This made for what could have been very disruptive,quite... See more

Company replied

Rated 5 out of 5 stars

What a great company Innov8 Energy are. The communication arranging the work to be done was exceptional. 3 young guys arrived on Thursday 28 August to carry out the work. They were friendly, efficient... See more

Company replied


Company details

  1. Insulation Contractor
  2. Energy Equipment and Solutions
  3. Boiler and Heating Service

Written by the company

Specialists in domestic, energy saving solutions INTERNAL WALL INSULATION ROOM IN ROOF INSULATION / DORMA INSULATION LOFT INSULATION GAS CENTRAL HEATING SMART HEATING CONTROLS


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

79 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Cavity wall etc installation

Just a few lines to echo the positive reviews about this company. Sean the electrician, Ben the trickle vent installer and Dean and Wayne the cavity fillers were all very professional, polite and industrious. My wife and I were very pleased about the way they went about their business, and not forgetting the admin staff Emily and Emma for their important input too, in securing the go ahead for the work to be done.

February 11, 2026
Unprompted review
Innov8 Energy Ltd logo

Reply from Innov8 Energy Ltd

Hi Mr Dyson, Thankyou very much for your fantastic review. We are delighted to hear that our team did such a great job and we will be sure to pass on your kind feedback to the team. Take Care - Innov8 Energy Ltd

Rated 5 out of 5 stars

An efficient company 10/10

Its not very often you have 5 guys working in your house at the same time, but I have to say, wow was it efficient!

Every single person was brilliant at their job, and answered any question I had, I highly recommend Innov8, and other companies should try to match their standard of work.

January 7, 2026
Unprompted review
Innov8 Energy Ltd logo

Reply from Innov8 Energy Ltd

Hi Jessiah, Thankyou very much for your fantastic review. We are delighted to hear that our installers and electricians did such a great job and we will be sure to pass on your kind feedback to the team. Take Care - Innov8 Energy Ltd

Rated 5 out of 5 stars

To the Innov8 Energy Ltd team

To the Innov8 Energy Ltd team, I have finally found the business card you left for me.
Thank you for the installation, banter, professionalism, and respect.
The house is a lot warmer this winter, which we have never experienced quite like it before.
The lads were a breath of fresh air, worked to a high standard, wore shoe protectors and were on time. Apart from a little hic cup, I would recommend the company definitely 🙂

July 24, 2025
Unprompted review
Innov8 Energy Ltd logo

Reply from Innov8 Energy Ltd

Hi, Thankyou very much for your lovely review, we are pleased to read your home is much warmer this winter. The feedback has been passed on to the relevant team, Take Care - Innov8 Energy

Rated 5 out of 5 stars

GOVERNMENT FUNDED FREE

From the knock on the door asking if I would be intersed in this project it has been a smooth transition to having cavity walls done trickle vents and extractors in kitchen and bathroom All this work has been free yes FREE. It's backed by the government and is free to homes with energy ratings D and below. Within 2 days I had the crew at my house. Sean. Andy,Ben.Wayne & Dean where amazing so professional friendy respectful and worked as a team.
Thank-you all so much it as been a pleasure to meet you all and I am so grateful for the work you have done Also not forgetting the office staff so polite and friendly too.Think she was called Emma.. The house was left clean and tidy as it was when they arrived
Keep up the good work and being the team you are. Faultless all of you .Thank you All 👏

December 4, 2025
Unprompted review
Innov8 Energy Ltd logo

Reply from Innov8 Energy Ltd

Hi Amanda, what a lovely review!! I have passed it on to the members of the team you mentioned and they are made up! We are very pleased, how happy you are! Take Care Amanda - Thanks Innov8 Energy Ltd

Rated 5 out of 5 stars

A great team who were very professional…

A great team who were very professional and meticulous.
Cleaned up after themselves and extremely courteous. A credit to your company.

November 17, 2025
Unprompted review
Innov8 Energy Ltd logo

Reply from Innov8 Energy Ltd

Hi Mr Turner,

Thankyou very much for the positive review- Innov8 Energy Ltd

Rated 5 out of 5 stars

very professional outfit

The whole team were very professional, polite, informative about their products, courteous and efficient. They did a good timely job and I would recommend them to others.

November 6, 2025
Unprompted review
Innov8 Energy Ltd logo

Reply from Innov8 Energy Ltd

Hi Peter,

Thankyou for your positive review, it has been passed on to the team who attended your property. Thanks - Innov8 Energy Ltd

Rated 5 out of 5 stars

I would recommend this company to everyone…

I would recommend this company to anyone, from the initial doorstep call with andrew then the two guys that came to do the survey all fantastic. The actual lads that are to do the cavity wall, trickle vents,3 new extractor fans,a little pointing at the back,and clearing my gutter, exemplary work. Lovely bunch of lads, the only thing they asked was the use of my microwave which of course was no problem.they cleaned everywhere and because I'm disabled even offered to put things back for me. What a company.

September 17, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant workers.

The whole team Dean, Sean, Andy, Ben and Wayne were absolutely fantastic. The work was exemplary, were all polite and courteous and cleaned up after themselves. Can't say enough good things about them

September 24, 2025
Unprompted review
Innov8 Energy Ltd logo

Reply from Innov8 Energy Ltd

Thankyou for your positive review Dorothy, we are glad you are pleased with the insulation work we carried out for you. Take Care, Innov8 Energy Ltd

Rated 1 out of 5 stars

We had the whole cavity wall insulation…

We had the whole cavity wall insulation fitted back in May 2024.

It looks good its the things after that whats wrong so we also had fan fitted in the bathroom and kitchen it took them a year after the insulation to come and wire them in we also had leaking radiators after it took them 3 months to put them back on then our boiler stopped working properly it kept losing pressure also leaking water from the boiler it is currently on hot water only because when i try to put the central heating on it doesn't want to work properly. Trust mark have actually been out to look at the work they have done and suggested they come put some things right but I am still left with a broken boiler.

There was a few other things they said they was going to do during the insulation as well that they never did like repointing the brick work around the windows, clearing gutters out from the roof.

When they came back after trust mark had been they just painted round where the radiators had been leaking and didn't even look at where they was leaking from,

none of the outside work has even been done and when I have tried to contact them there is never any answer. I would definitely stay away from these if you own your own home cos you will be left paying out more for things sorting after they have been.

September 22, 2024
Unprompted review
Innov8 Energy Ltd logo

Reply from Innov8 Energy Ltd

Good afternoon Marc,

Thank you for your message. We would like to address several inaccuracies and set out clearly the works we carried out at your property.

Firstly, you did not have cavity wall insulation installed. We installed internal wall insulation on 3rd June 2024. Following TrustMark’s inspection, we attended your property immediately once we received the report and carried out all remedial works required. This included tightening a leaking radiator, checking the ventilation system (which was always designed to run intermittently), installing a closure plate, and sealing your flue – the latter being outside of our normal responsibilities. We also cleared a significant amount of foliage from your gutters, before trust mark visited your property.

Repointing brickwork and ongoing gutter maintenance are entirely the homeowner’s responsibility. These items were not part of our scope of works and are not works we are obliged to undertake.

We have also reviewed our call logs in detail. There is no record of repeated attempts by you or your partner to contact our office. As soon as you reached out yesterday, we responded straight away.

With regard to your boiler, it is over 20 years old. A typical boiler’s lifespan is around 10–15 years, and as it ages it will naturally develop faults, especially if not serviced regularly. Your boiler issues are not connected to or caused by the insulation works we carried out 15 months ago and therefore are not our responsibility to rectify.

We do our utmost to resolve legitimate issues and will always put right any mistakes within our scope. However, in this case the matters you describe lie outside of our work. We therefore cannot assist further with your boiler problems.

Kind Regards,
Emily
Innov8 Energy Ltd

Rated 5 out of 5 stars

Innov8 experience

Both guys who did the cavity wall insulation were great . Didn’t take that long to complete about an hour and an half and cleared up after themselves .
Took the other two gentleman longer . Trickle vents fitted easily , the fans in the bathrooms and kitchen took a while longer .
All completed to a high standard and all gentleman very approachable & friendly .

September 18, 2025
Unprompted review
Innov8 Energy Ltd logo

Reply from Innov8 Energy Ltd

Thankyou very much for your positive review Mrs Cropper. Take Care, Innov8 Energy Ltd

Rated 5 out of 5 stars

The experience so far has been great

The experience so far has been great. From the initial contact at my door (Tyler?), to Tom who came to do the survey, to the trades that came to do the cavity wall installation, trickle vents and fans just a few days later. Dean, Sean, Ben and Wayne were all brilliant. The weather was appalling, but they cracked on regardless. Having had a lot of work done in the house earlier in the year, I was a bit apprehensive around my plastering potentially being damaged, as well as my new pale carpets getting marked. No need for worry at all - you wouldn’t know they’d been and done work - and the bonus of shoe protectors being used. Next step will be the loft insulation being arranged, but I’m sure that that will be a positive experience as well. Shout out to Emma as well in the office for keeping me informed with the plans along the way.

September 1, 2025
Unprompted review
Innov8 Energy Ltd logo

Reply from Innov8 Energy Ltd

Thankyou very much for your positive review Margeret. Take Care, Innov8 Energy Ltd

Rated 5 out of 5 stars

Wayne, Sean, Andy & Ben

Wayne, Sean, Andy and Ben were all so lovely and did an amazing job. Everything they have installed is really neat and they explained everything to us perfectly. They left the house tidier than it was when they come!! So refreshing to meet nice trustworthy tradesmen. Thanks so much guys!

September 2, 2025
Unprompted review
Innov8 Energy Ltd logo

Reply from Innov8 Energy Ltd

Thankyou very much for your positive review Chloe, we are glad you are happy with the insulation. Take Care, Innov8 Energy Ltd

Rated 5 out of 5 stars

Insulation team

The men arrived spot on time and after explaining the involvement of work required,carried out their tasks expertly without any trouble at all.This made for what could have been very disruptive,quite the opposite.....all round excellent job carried out by professional and pleasant team of experts .

August 29, 2025
Unprompted review
Innov8 Energy Ltd logo

Reply from Innov8 Energy Ltd

Thankyou for the positive review Stephen, all comments will be passed on to the team. We are pleased to know you are happy with the insulation work we carried out at your property. All the best, Innov8 Energy Ltd

Rated 5 out of 5 stars

Brilliant team work

What a great company Innov8 Energy are. The communication arranging the work to be done was exceptional. 3 young guys arrived on Thursday 28 August to carry out the work. They were friendly, efficient and professional at all times. They also cleaned up after themselves which was a bonus. Today Friday 29 August, the electrician arrived, very friendly, professional and efficient. He also cleaned up after himself. Great team work and highly recommended.

August 28, 2025
Unprompted review
Innov8 Energy Ltd logo

Reply from Innov8 Energy Ltd

Thankyou very much for your positive review Donna, we are glad you are happy with the insulation. Take Care, Innov8 Energy Ltd

Rated 5 out of 5 stars

Dean and team

Well what can I say !!!
From the lad who knocked on the door, to the girls who rang to arrange everything, to the complete works finished they were the most kind, polite, respectful, hard working men I have come across.
They explained everything and cleaned up after themselves. The unity was evident and if anything I wanted to join their team hahah.
And all this for free on top !!
But yes honestly thank you to the team and especially dean (who I realised we had met 15 years ago prior) thank you
Keep it up xx

August 26, 2025
Unprompted review
Innov8 Energy Ltd logo

Reply from Innov8 Energy Ltd

Thankyou very much for your positive review, we are glad you are happy with the insulation. Take Care, Innov8 Energy Ltd

Rated 5 out of 5 stars

I would 100% recommend this company

I would 100% recommend this company. I was so sceptical when Taylor knocked on the door and informed me that I was possibly eligible for fully funded energy improvements and I of course said what's the catch, on doing my own research on the government Great British Insulation Scheme, I went ahead with the booking. From the initial assessment through to carrying out the work it has all been done within a couple of weeks. Yesterday we had Wayne, Dean, Shaun & Ben who completed the window vents, extractor fans in bathroom and kitchen and cavity wall insulation (loft was already insulated) and all for FREE, all the guys were super lovely and explained everything thoroughly, they were really respectful of the property and cleaned up - win win. Hopefully makes a huge improvement in winter.

August 13, 2025
Unprompted review
Innov8 Energy Ltd logo

Reply from Innov8 Energy Ltd

Hi Holly, Thank you so much for the wonderful review! We're thrilled to hear you're satisfied with the cavity wall insulation and ventilation. We'll make sure to share your feedback with the team. Best wishes - Innov8 Energy Ltd

Rated 5 out of 5 stars

The INNOV8 team were brilliant

The team from INNOV8 were brilliant. They explained everything fully and carried out the work with the minimum disruption possible and cleared up after themselves. Thank you Dean, Wayne, Ben and Andy for your exceptional professionalism and a job well done.

August 11, 2025
Unprompted review
Innov8 Energy Ltd logo

Reply from Innov8 Energy Ltd

Hi Bernie, Thankyou very much for the very positive review, we are pleased to hear you are happy with the cavity wall insulation & ventilation. All feedback will be passed on to the team, Best Wishes - Innov8 Energy Ltd

Rated 5 out of 5 stars

Brilliant service

Brilliant service, polite tradesmen, on time would definitely recommend
Thank you

August 12, 2025
Unprompted review
Innov8 Energy Ltd logo

Reply from Innov8 Energy Ltd

Hi Yusuf, Thankyou very much for the very positive review, we are pleased to hear you are happy with the cavity wall insulation & ventilation. Best Wishes - Innov8 Energy Ltd

Rated 5 out of 5 stars

We decided to go ahead with Innov8…

We decided to go ahead with Innov8 after one of their reps have come to the door and spoke to my wife about the service they provide. Once we decided to go ahead , we had couple of visits for different survey. On the day of the second survey we have been given a date for the work to start. We have been kept up to date via messages prior to the team turning up. They turned up separately as different teams (electrician, windows and the guys who does the walls)
I like that they turned up earlier than arranged time.
The whole team were really respectful and everything they have done has been explained. They cleaned up the mess as they go along and once they finished. After they finished the work , they inspected everywhere and stated that there will be a call later on for further feedback.
We have three ventilations fitted (kitchen and two bathrooms) , air vents on each room windows and the insulation pumped in the wall cavities.
As the job has been done during summer and this is the first day , I will not be able to comment on the effectiveness of the insulation etc but considering this is government funded and we haven’t paid a penny , I can not complain.

July 31, 2025
Unprompted review
Innov8 Energy Ltd logo

Reply from Innov8 Energy Ltd

Hi Hako, Thankyou very much for the very positive review, we are pleased to hear you are happy with the cavity wall insulation & ventilation. All feedback will be passed on to the team, Best Wishes - Innov8 Energy Ltd

Rated 5 out of 5 stars

Excellent and highly recommend

All the staff were excellent, very polite, tidy and knowledgeable. I would highly recommend. Had cavity wall insulation, trickle vents on the windows and extraction in the Kitchen, Bathroom and Utility. Great experience from start to finish. Thank you everyone at INNOV8.

July 25, 2025
Unprompted review
Innov8 Energy Ltd logo

Reply from Innov8 Energy Ltd

Hi Mr Ward,
We are very pleased you are happy with the cavity wall & ventilation that was installed in your property. Your kind comments will be passed on to the team. Take care- Innov8 Energy Ltd

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look