Innpacked Ltd Reviews 348

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Innpacked helped us to get a late night premises license for our well known franchise business “Creams Cafe” in Bedford. Very fast, professional, helpful, understanding, friendly and caring. They hav... See more

Company replied

Rated 5 out of 5 stars

Fantastic experience with this company from start to finish! Stephen was very attentive and helpful when booking, even offering to run a private session for us at no extra cost. All paperwork regardin... See more

Company replied

Rated 5 out of 5 stars

Great team that are really supportive. Was really easy to do the learning, supported all the way through the exam process and everything was very clear. Popped into the office to deliver all my p... See more

Company replied

Rated 5 out of 5 stars

Mis Emma Mr Stephen both are great Sarvice I’m so happy they make my both license very quick and fast

Company details

  1. Consultant

Written by the company

Innpacked is one of the leading training providers to the licensed retail and hospitality industry. We also have a team of licensing consultant who can assist you in making applications for licensed premises as well as personal licenses. Our aim is to make everything we do, from training courses to full premises licence applications, a comfortable and enjoyable experience for our customers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

348 reviews

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Rated 5 out of 5 stars

Really easy to use everything is…

Really easy to use everything is explained well, and there is someone on the end of the phone to help if you have any issues. Easy booking for the exam.
And great mock questions.
I would definitely recommend.

March 13, 2026
Rated 5 out of 5 stars

the service was impeccable

the service was impeccable, precise and quick, Stephen was always available to any need or doubs we had

March 3, 2026
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Reply from Innpacked Ltd

Hi Barbara, It was a pleasure getting your premises licence grated for Vabbe. Wishing you all the best for the future. Steve.

Rated 5 out of 5 stars

Really good

Really good

January 26, 2026
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Reply from Innpacked Ltd

Thanks for the great feedback. Its good to hear you enjoyed the personal licence training course. Steve.

Rated 5 out of 5 stars

Great team that are really supportive

Great team that are really supportive. Was really easy to do the learning, supported all the way through the exam process and everything was very clear.

Popped into the office to deliver all my paperwork, really friendly team who sent my docs off promptly.

Highly recommended!

January 19, 2026
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Reply from Innpacked Ltd

Thank you for the great review. We’re really pleased to hear that the learning and exam process felt clear and well supported, and that we could guide you all the way through to successfully gaining your personal licence.

It was also lovely to welcome you into the office, we’re glad the paperwork handover was quick and straightforward. Thanks again for the recommendation, and we’re always here if you need us in the future.

Best Regards
The Innpacked Team

Rated 5 out of 5 stars

Innpacked's service was outstanding in…

Innpacked's service was outstanding in all aspects. They transformed what seemed a complicated task into simple, easy-to-follow steps, guiding us with expertise, clarity, and patience every step of the way.Stephen, Emma, and Grace were exceptional: consistently accessible, patient with our numerous inquiries, and remarkably fast in their responses. They efficiently secured both our premises and personal licences on schedule and within our budget.We will definitely turn to them again for all our licensing requirements — they come highly recommended.

December 21, 2025
Unprompted review
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Reply from Innpacked Ltd

Thank you for such a thoughtful and detailed review. We’re delighted to hear that the process felt clear and manageable, and that we could support you every step of the way.

Stephen, Emma, and Grace will really appreciate your kind words, they take great pride in being accessible, responsive, and thorough. We’re glad we could secure everything on time and within budget, and we look forward to supporting you again with any future licensing needs.

Thank you for the recommendation. Best Regards
The Innpacked Team

Rated 5 out of 5 stars

I love the way that company interacts…

I love the way that company interacts with their customers.

December 12, 2025
Unprompted review
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Reply from Innpacked Ltd

Thank you for your kind feedback. We really appreciate you taking the time to share this and are glad our customer service stood out to you. Best Regards
The Innpacked Team

Rated 5 out of 5 stars

Premises License

Great experience from start to finish. Highly recommend.

November 28, 2025
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Reply from Innpacked Ltd

Thank you for the recommendation. Please do not hesitate to contact us if there is ever anything else that you require.
Best Regards
The Innpacked Team

Rated 5 out of 5 stars

Great Experience!

The team were great, special thanks to Stephen. Pleasure working with everyone involved. Thanks - Sam

November 6, 2025
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Reply from Innpacked Ltd

Hi Sam,

Thank you for your positive review. Stephen is a fantastic member of the team and it is appreciated that you have mentioned his hard work.
It was a pleasure working with you and we look forward to being able to offer you help at anytime you require going forward.

Best Wishes from all at Innpacked.

Rated 5 out of 5 stars

Great Communication

Great communication and they made sure to explain everything in detail and kept me in the loop through out the process of obtaining our licence.
Know how to take care of the clients

November 3, 2025
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Reply from Innpacked Ltd

Thank you for the positive review, it was a pleasure working with you. Please do not hesitate to get in touch if there is anything else that you need.
From The Innpacked Team

Rated 5 out of 5 stars

Kelli was an excellent trainer

Kelli was an excellent trainer, setting me up perfectly to pass the personal licence exam. Thank you for all your help!

August 26, 2025
Unprompted review
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Reply from Innpacked Ltd

It was a pleasure and congratulations.

Rated 5 out of 5 stars

I’m extremely impressed with the…Impacked Team

I’m extremely impressed with the Customer Care team. They are professional, polite, and always ready to help. Their quick responses and problem-solving attitude make the experience smooth and stress-free. Excellent service and great communication—keep up the amazing work!

October 10, 2025
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Reply from Innpacked Ltd

Thank you so much for the positive review - we look forward to being able to help with any future requirements.

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