Inn Supplies (UK) Ltd Reviews 

24
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Ordered a large quantity of cups for an event - best value I could find with great customer service and delivery

Rated 5 out of 5 stars

Quick service and brilliant customer service. I ordered catering supplies from them, and there was issue with the courier service. I rang them up and they sorted straight away. They arrived promptly t... See more

Rated 5 out of 5 stars

Brilliant service. Quick delivery well wrapped. I am not a company or pub etc.... just an individual needing four boxes of straws! Fab service will use again.

Rated 3 out of 5 stars

A frustrating first and last experience. Attempted twice to place an order for stock to be delivered next day as urgently needed, only for glitches with the website to result in the first order not... See more

Company replied

Company details

  1. Packaging Company
  2. Catering Food and Drink Supplier
  3. Office Supply Store

Information provided by various external sources

The UK’s premier online outlet for disposable catering supplies. Specialists in paper and biodegradable products, coffee cups, smoothie cups and much more.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

24 reviews

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4.6

All reviews

(24)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

First Class Service

First class service. Very competitive prices, communication and delivery excellent. Will certainly use Inn supplies again in the future
Colin Crawford
Gourmet kitchen

April 13, 2022
Unprompted review
Rated 5 out of 5 stars

Good price, great customer service.

First of all the prices are good. The person on the phone is always polite and give the exact information what a customer wants. I’m hoping they will make the delivery fast as well.

August 21, 2021
Unprompted review
Rated 3 out of 5 stars

No1&No8 white box review

The price is ok. But No.1&No.8 white box—the folds of the outer packaging of the carton are not very sticky, sometimes separate automatically. T

March 24, 2021
Unprompted review
Rated 3 out of 5 stars

A frustrating first and last…

A frustrating first and last experience. Attempted twice to place an order for stock to be delivered next day as urgently needed, only for glitches with the website to result in the first order not completing and the second order resulting in a "pending payment" which would have meant a week or more wait. Called to explain the problem and asked for the order and pending payment to be cancelled and I'd try a third time. Reassured that this would be done immediately, I duly ordered for a third time. Fast forward, no sign of the promised refund for the earlier order so I query via social media only to be told there's nothing they can do, they didn't realise what the issue with the payment (Paypal eCheck) was and I'd just have to wait. Had to raise a case with Paypal to receive my refund.

This company may have been a couple of pound cheaper, but the service just isn't there! Stock quality was fine, if poorly packaged. Will not use again and would advise caution.

June 23, 2020
Unprompted review
Inn Supplies (UK) Ltd logo

Reply from Inn Supplies (UK) Ltd

We would like to apologise for your recent experience ordering from us.

We worked to cancel your original order on PayPal as requested but once we contacted PayPal, we were told we had to wait for the payment to be cleared. As soon as it was, we processed your refund immediately.

Regarding your order, it was dispatched the same day you placed it and received by you within 24 hours. We also did our best to communicate with you every step of the way. We apologise for any inconvenience caused.

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