Inntravel Reviews 

315
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 173 reviews, reviewers overwhelmingly had a great experience with this company. Travelers frequently praise the wonderfully well-organized itineraries, comfortable accommodations, and stunning natural locations that make their active walking and cycling trips truly memorable. Customers also deeply appreciate the consistently helpful staff support, wonderful local recommendations, and exceptionally smooth transport logistics provided throughout their entire holiday journeys. However, some people mentioned that customer service efficiency had declined over recent years or that specific walking routes and accompanying maps needed improvement. A few reviewers also experienced communication challenges, travel delays, or responsiveness issues with certain local hotel bookings and related arrangements.

What people talk about most

Holidays

People report positive experiences with holidays, highlighting well-organized walking and cycling trips,... See more

Location

Consumers find location to be positive, highlighting stunning scenery and ideal hotel placements. Reviewers... See more

Service

Customers had positive experiences with service, noting that everything was well organised from start to... See more

Staff

Customers consistently note positive experiences with staff, describing them as warm, welcoming, and... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the high standards of accommodation... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Villa Edira made a superb base for our Quiet Side of the Italian Riviera holiday. The staff were warm and welcoming, our room was spotlessly clean and comfortable, the breakfasts were delicious... See more

Company replied

Rated 5 out of 5 stars

Inntravel provided excellent hiking trail information both in a handy notebook and in gpx files. In addition, the hotels they selected and recommended eateries were great. Since they provide multiple... See more

Company replied

Rated 5 out of 5 stars

We loved the Iconic Norway by Fjord Cruise & Rail. It is a very well designed trip with the highlight for us being the Lofoten Islands. The rest of the trip, however, was also good and was a lovely... See more

Company replied

Rated 4 out of 5 stars

Had a great walking week with Inntravel to Gozo. The hotel is well situated and comfortable but will be better when renovations are complete. Having a bus pass and free to do what we wanted every day... See more

Company replied


Company details

  1. Tour Operator

Written by the company

Inntravel lead the way in self-guided walking holidays. That’s because they’ve walked every step, stayed at every hotel, and sampled every restaurant. They uncover and curate the most remarkable locations around Europe, to offer beautifully crafted holidays complete with exceptional on-call support. Inntravel make walking worth it.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

315 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(315)

167 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Loved walking in the Apennines

This was our first Inntravel holiday & we definitely plan take annorher walking holiday with Inntravel.Everything was well organised and the walking notes were very accurate. The Apennine mountains are stunning.

July 2, 2025
Unprompted review
Inntravel logo

Reply from Inntravel

Thank you for your kind feedback!

We're thrilled you enjoyed your first Inntravel holiday and the beauty of the Apennines.

We look forward to helping you plan your next walking adventure!

Rated 5 out of 5 stars

Cycling in Slovenia

This was our second trip with Inntravel, and it lived up to expectations. Hotels and cycling routes are well-chosen, cycling directions are thorough, and it's nice to ahve some background information about the places you are passing.

July 3, 2025
Unprompted review
Inntravel logo

Reply from Inntravel

Thank you for your lovely review!

We're so pleased your second trip with us met your expectations. It’s great to hear you enjoyed the routes, hotels, and local insights.

We look forward to planning your next adventure!

Rated 5 out of 5 stars

High Bernese Oberland - Switzerland

I did the high Bernese oberland walking holiday in Switzerland last week. All the hotels were very nice, the walks were incredible, the instructions were clear and almost unnecessary as the footpaths were clearly signposted and I didn’t need the maps provided. I was impressed with the staff following the late cancellation of my outbound Eurostar booking as they quickly resolved the issue by arranging a flight instead for which I was very grateful. I would have no hesitation in recommending Inntravel and will definitely travel with them again 🙂

July 8, 2025
Unprompted review
Inntravel logo

Reply from Inntravel

Thank you so much for your kind words!

We're delighted you enjoyed the High Bernese Oberland holiday and that our team could assist with your travel changes.

We truly appreciate your recommendation and look forward to welcoming you on another Inntravel journey soon

Rated 5 out of 5 stars

Great tour round Slovenia

We enjoyed an excellent tour round Slovenia organised by Inntravel. The three hotels were excellent, tremendous service and great locations. Travelling by train and bus was a pleasant change and did not detract from our enjoyment of a wonderful country. The taxi transfers were seamless and without issue. Would use Inntravel again.

July 5, 2025
Unprompted review
Inntravel logo

Reply from Inntravel

Thank you for your lovely review.

We're so pleased to hear you enjoyed your tour of Slovenia and that the hotels, travel arrangements, and overall experience met your expectations.

It’s great to know the journey itself added to the enjoyment, and we’d be delighted to welcome you on another trip soon.

Rated 5 out of 5 stars

Well designed self guided holidays

We had an excellent holiday in Spain travelling to Segovia, Salamanca, Madrid and Toledo. We arranged flights snd Inntravel booked hotels and trains and Inntravel provided a folder of excellent guided walking tours of each city. The hotels were all very good and the hotel in Salamanca was particularly outstanding.

This was our third holiday with Inntravel with Spain and France being visited. We think Inntravel tours are a good compromise between organising a touring holiday yourselves and booking a fully guided holiday.

July 1, 2025
Unprompted review
Inntravel logo

Reply from Inntravel

Thank you for your kind words and for travelling with us again.

We're so pleased you enjoyed your holiday in Spain and found the walking tours and hotels, especially in Salamanca, so rewarding.

It’s great to hear our style of travel works well for you, and we hope to welcome you on another trip soon.

Rated 5 out of 5 stars

We had a great holiday visiting Austria…

We had a great holiday visiting Austria - Lake Achensee . Great accommodation excellent food . We loved the area . Great walking . Swimming in the lake . Loved all the wild flowers. Only marred by the wet weather.
Would definitely recommend and return again

July 3, 2025
Unprompted review
Inntravel logo

Reply from Inntravel

Thank you for your kind words!

We’re glad you enjoyed the accommodation, food, and beautiful Lake Achensee despite the wet weather.

We look forward to welcoming you back soon!

Rated 5 out of 5 stars

Walking holiday in Scotland

We had a lovely holiday in Scotland arranged by InnTravel - first, 6 days walking in the Highland Perthshire area and then 2 days in Edinburgh. The area where we walked is not the steep highlands of the Western part of Scotland - it is more rolling hills, and lots of sheep, wildflowers, and birdsong. It was not a remote feeling as we were often walking near towns and sometimes on roads. The walking notes were very clear and helpful and all of our accommodations were comfortable. The Nira Caledonia hotel in Edinburgh is lovely and in a good location to explore the city (and away from the very touristy part of town). We enjoyed the River of Leith walkway that goes through much of the city. We would definitely recommend InnTravel!

June 15, 2025
Unprompted review
Inntravel logo

Reply from Inntravel

Thank you for your kind words!

We're so pleased you enjoyed the mix of walking in Highland Perthshire and time in Edinburgh. It’s great to hear the notes were helpful and the accommodation met your expectations.

We really appreciate the recommendation and hope to help you plan another trip soon!

Rated 5 out of 5 stars

Varied walks, fantastic countryside and lovely meals

A fantastic walking holiday in the Dordogne. The walking routes were varied, taking in delightful landscapes, beautiful woodlands and rivers and so many wildflowers and butterflies. The places we stayed were well-chosen: hotels were great and we ate some splendid food in beautiful surroundings. Thoroughly recommended.

May 22, 2025
Unprompted review
Inntravel logo

Reply from Inntravel

Thank you for your kind words, we're so pleased to hear you had such a fantastic time in the Dordogne. It’s wonderful to know the walking routes, wildflowers, and peaceful riverscapes made a lasting impression. We're glad you enjoyed the hotels and the food too, two things we take great care in selecting!

Thank you again for the recommendation, and we’d love to help you plan your next walking holiday when the time comes.

Rated 5 out of 5 stars

We did the self guided walking tour in…Umbria Assisi to Spoleto

We did the self guided walking tour in Umbria Assisi to Spoleto. June offers wild flowers herbs and butterflies along your walks. Beautiful scenery and interesting places to stay on the way. We all said this was onw of our favourite InnTravel itineraries ( we also loved Sicily and Puglia)

June 1, 2025
Unprompted review
Inntravel logo

Reply from Inntravel

Thank you so much for your lovely review!

We're delighted you enjoyed the Assisi to Spoleto walk. It’s fantastic to hear this has become one of your favourite Inntravel holidays, especially alongside Sicily and Puglia.

We really appreciate you sharing your experience and hope to help you plan your next adventure soon!

Rated 5 out of 5 stars

6 days cycling from Bordeaux

A really enjoyable 6 days cycling the Bordeaux vineyards. Well organised by Inn Travel, good accomodation and excellent food. Can't fault it at all.

June 24, 2025
Unprompted review
Inntravel logo

Reply from Inntravel

Thank you for your lovely feedback!

We're so pleased to hear you had an enjoyable six days cycling through the Bordeaux vineyards. It’s great to know everything from the organisation to the accommodation and food lived up to expectations.

We really appreciate you taking the time to share your experience and hope to have the pleasure of arranging another trip for you soon.

Rated 5 out of 5 stars

We have used Inntravel over a number of…

We have used Inntravel over a number of years for self-guided walking holidays. This year we chose Swiss Alps Stroll & Lake Lucerne – the two centres provided varied experiences – boat trips, lake views and the delights of Lucerne, followed by snow-covered mountains, alpine meadows and the spectacular Trümmelbach Falls. Lovely views from both hotels, good food and service. The walking was enjoyable and not too strenuous.

June 18, 2025
Unprompted review
Inntravel logo

Reply from Inntravel

Thank you for your lovely feedback and for choosing Inntravel again.

We’re delighted you enjoyed the mix of lakeside charm and alpine scenery, along with the comfortable walking, good food, and hotel views.

We look forward to welcoming you on another trip soon!

Rated 5 out of 5 stars

AmazINN Travel company

We have had several walking holidays arranged by Inntravel and recently returned from a wonderful experience island hopping in the Azores and as ever Inntravel have given us a seamless journey from booking, itinerary and superb hiking trails.

June 14, 2025
Unprompted review
Inntravel logo

Reply from Inntravel

Thank you for your continued support and kind words!

We're so pleased you had a wonderful time island hopping in the Azores and enjoyed the hiking trails and seamless arrangements.

We look forward to planning your next adventure!

Rated 5 out of 5 stars

An Inntravel journey

We had an excellent holiday with Inntravel exploring the cities of Copenhagen, Stockholm and Helsinki. Our hotels were centrally placed and of different characters. The notes provided were informative and we followed up various suggested museums and places to eat. The travel by train and ship also added to our enjoyment.
We are already planning our next holiday with Inntravel!

June 15, 2025
Unprompted review
Inntravel logo

Reply from Inntravel

Thank you for your lovely feedback!

We're delighted you enjoyed exploring Copenhagen, Stockholm, and Helsinki, and that the hotels, travel, and notes all added to a great experience.

It is great to hear you're already planning your next holiday with us, we look forward to helping you with it!

Rated 5 out of 5 stars

Brecon Beacons, Wales

Completed a six day self-guided walk through the Brecon Beacons in Wales, and very happy with the itinerary, the booking and logistics assistance from Inntravel, and the overall experience. Walking notes and map very helpful, with sufficient detail to keep us on track. Highly recommend the walk, and the professional and helpful approach of Inntravel

June 16, 2025
Unprompted review
Inntravel logo

Reply from Inntravel

Thank you for your kind words and thoughtful feedback.

We're delighted to hear that you had such a positive experience on your self-guided walk through the Brecon Beacons. It’s great to know the itinerary, maps, and walking notes helped keep you on track and enhanced your journey.

We hope to welcome you on another walking holiday with Inntravel in the future!

Rated 5 out of 5 stars

A spectacular walking holiday.

We did the walk in Slovenia through the Julian Alps to Bohinj and Lake Bled through Inntravel which we have used a number of times. . The booking process was smooth, bwe received the walking notes in good time and all the taxi transfers were easy and punctual. The taxi driver even returned something we had left at a hotel en route. The walking was spectacular, the hotels were good, particularly the final one and the people were incredibly friendly. We would strongly recommend the company and the walking holiday in particular.

June 23, 2025
Unprompted review
Inntravel logo

Reply from Inntravel

Thank you for your lovely feedback! We’re so pleased to hear you enjoyed your walk through the Julian Alps and that everything - from the booking process to the transfers and hotels - went smoothly.

It’s amazing to know our local partners were helpful along the way, and we truly appreciate your continued trust in us.

We hope to help you plan another memorable journey soon!

Rated 5 out of 5 stars

Walking Porto and the Douro hills.

Another excellent Inntravel holiday In the Douro Hills including Porto . Booked a year in advance to obtain selected hotels. Self led walking with the backup of GPS provided by Inntravel . Two port / wine visits were include in the package. We met no other walkers and the walks were more varied than expected. Hoteliers were delightful and the food in Portugal was impressive and cheaper to other parts of Europe.

June 11, 2025
Unprompted review
Inntravel logo

Reply from Inntravel

Thank you for your kind words!
We’re delighted to hear your holiday in the Douro Hills and Porto lived up to expectations and that the walking, accommodation, and included visits all contributed to a great experience.

It’s always a pleasure to know our GPS support and early booking options helped make your trip smooth and enjoyable. Thank you for choosing to travel with Inntravel again and we look forward to helping you plan your next adventure!

Rated 2 out of 5 stars

I am sorry to be writing this poor review

I am sorry to be writing this poor review, as our experience of Inntravel is that it gets so many things right. Our recent trip to Germany was our third holiday with the company and we were unaware of any possible problems with our arrival time of 10pm before we travelled. These times were fully recorded by Inntravel as we had paid for them to arrange for a taxi to pick us up from the rail station (which did not arrive). However we found a taxi and were left at the hotel only to find it in darkness and the doors appeared to be locked. A rather frightening experience of arriving in the dark, later at night, in an unfamiliar place, and, as we discovered later, a note and our room keys left for us in a milk churn. Another guest at the hotel fortunately helped us to gain access and eventually find our rooms.
The following morning, we went down to Reception and spoke to the Hotel Manager as we were upset about the management of our arrival – it seemed a bizarre set up. The Manager told us that they had informed Inntravel at least two weeks prior to our holiday of the fact that they closed the reception at 9pm and therefore no one would be available to welcome us and check us in. We felt very let down that Inntravel hadn’t let us know, as we could easily have arranged to arrive earlier in the evening.
But perhaps the worst part of this experience is the total lack of response by Inntravel to our complaints. I have sent two emails in the past couple of weeks and have heard nothing, other than an automated reply. So as a last resort I am posting on this website as I know (I hope) that I will get a response. A sad indictment of this company.

June 5, 2025
Unprompted review
Inntravel logo

Reply from Inntravel

Thank you for your feedback, and we’re truly sorry for the distress you experienced on arrival in Germany and the lack of responsiveness on our part. This is not the experience we want any of our customers to have, especially those who have trusted us with multiple holidays.

We launched an internal investigation to understand where the communication breakdown occurred and have taken steps to ensure this doesn’t happen again. We also understand that since posting this review, you’ve been in touch with our Customer Experience team, and we hope the resolution and support provided have gone some way toward rebuilding your confidence in us.

Thank you for your loyalty and understanding, and we hope you might allow us the chance to restore your confidence in Inntravel!

Rated 5 out of 5 stars

Beautiful lakes and villages

This Inntravel tour was ever better that the others we have been on for one reason, the gps routing. We downloaded the routes to a bicycling app and followed the blue dot. It made the trip mentally effortless. We were able to enjoy the views without have to study the directional notes. We used non-electric trekking bicycles, and at times we worked, even walked the bikes up a couple steeper hills. It was all worth it. As usual, it was the people of the country you are in that makes the trip. Two highlights were the steam cog railway on day one and the town of Hallstatt on the last day. We were two women near age 70.

June 15, 2025
Unprompted review
Inntravel logo

Reply from Inntravel

Thank you for your thoughtful review!

We’re so glad the GPS routing made your trip easier and more relaxing, allowing you to fully enjoy the stunning views. It’s inspiring that you tackled the hills on non-electric trekking bikes, what a great accomplishment!

Wishing you many more amazing adventures ahead!




Rated 5 out of 5 stars

A relaxing holiday

Inntravel organised a very smooth transfer to an excellent hotel in a nice location. They provided lots of information about local activities and walks which was helpful and accurate.

June 7, 2025
Unprompted review
Inntravel logo

Reply from Inntravel

Thank you so much for your review!

We're pleased to hear that you had a smooth transfer and enjoyed the hotel and its location. It’s great to know the local activity and walk information was useful for you.

We hope to welcome you back soon!

Rated 5 out of 5 stars

Spanish Pyranees

Beautiful part of the world with a lovely family run hotel. We would have appreciated more walks around the immediate area not requiring a train journey but overall a very enjoyable holiday.

The hotel in Barcelona was excellent too - well positioned for exploring.

June 3, 2025
Unprompted review
Inntravel logo

Reply from Inntravel

Thanks so much for your lovely review!

We’re happy you enjoyed the holiday and the location of both hotels.

We hope to welcome you back again soon!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look