The Villa Edira made a superb base for our Quiet Side of the Italian Riviera holiday. The staff were warm and welcoming, our room was spotlessly clean and comfortable, the breakfasts were delicious... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We loved the Iconic Norway by Fjord Cruise & Rail. It is a very well designed trip with the highlight for us being the Lofoten Islands. The rest of the trip, however, was also good and was a lovely... See more
Company replied
Inntravel provided excellent hiking trail information both in a handy notebook and in gpx files. In addition, the hotels they selected and recommended eateries were great. Since they provide multiple... See more
Company replied
Had a great walking week with Inntravel to Gozo. The hotel is well situated and comfortable but will be better when renovations are complete. Having a bus pass and free to do what we wanted every day... See more
Company replied
Company details
Written by the company
Inntravel lead the way in self-guided walking holidays. That’s because they’ve walked every step, stayed at every hotel, and sampled every restaurant. They uncover and curate the most remarkable locations around Europe, to offer beautifully crafted holidays complete with exceptional on-call support. Inntravel make walking worth it.
Contact info
Near Castle Howard, YO60 7JU, York, United Kingdom
- +44 (0)1653 617001
- customerfeedback@inntravel.co.uk
- inntravel.co.uk
4.5
Excellent
313 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beautiful region
We stayed in some lovely hotels, enjoyed delicious meals and explored the region with well planned walks. Some were tougher than expected as it was very hot - mid thirties - but a great introduction to this wine producing area.
August 4, 2025
Unprompted review
Reply from Inntravel
Thank you for your lovely feedback!
We're glad you enjoyed the hotels, meals, and well-planned walks, even with the challenging heat. It's great to hear the trip gave you a great introduction to this beautiful wine region!
We hope to welcome you on another adventure in the near future!
We’ve actually lost count of the number…
We’ve actually lost count of the number of Inntravel holidays we have done but think it’s 20 something.
This year it was The Wachau Valley Austria a new route this year.
Each holiday is different in their own way but always great walking notes and great accommodation.
August 21, 2025
Unprompted review
Reply from Inntravel
Thank you for your wonderful review and incredible loyalty over the years!
We're so glad you enjoyed the new Wachau Valley route and that our walking notes and accommodation continue to impress.
We look forward to many more adventures with you!
Excellent company
Efficient, helpful staff at booking; great hotel; clear instructions to follow for walks, all made for a great holiday experience from start to finish. I would have no reservations recommending Inntravel.
August 30, 2025
Unprompted review
Reply from Inntravel
Thank you for your lovely feedback!
We're so pleased to hear that you enjoyed the entire experience, from the efficient booking process to the quality of the hotel and the clear walking instructions. It's wonderful to know everything came together and you had a great trip.
We look forward to welcoming you on your next adventure!
Amazing week in the high Bernese Oberland
This is our second holiday with Inntravel. We booked the High Bernese Oberland holiday. This holiday was showing as unavailable on the website but I emailed to enquire anyway, and Inntravel explained that the offer had been withdrawn due to lack of accommodation availability and offered to keep me updated should this change. I was very pleased when they got in touch a few weeks later after they had secured hotel availability and we booked it. The holiday itself was amazing - well-curated hikes, comfortable hotels, excellent instructions showing good up to date local knowledge eg about trail closures. The scenery was truly spectacular. It was an inn-to-inn hiking holiday and the luggage transfers worked smoothly even in remote mountain villages. I would recommend this company and would book a holiday with them again.
August 11, 2025
Unprompted review
Reply from Inntravel
Thank you so much for taking the time to share your experience. We’re delighted to hear that you enjoyed your second holiday with us and that the High Bernese Oberland lived up to expectations. Our team will be so pleased to know that their efforts to secure availability and keep you updated made a difference, and that the carefully planned routes, accommodation, and luggage transfers all contributed to a smooth and memorable trip.
We truly appreciate your recommendation and very much look forward to helping you plan another adventure in the future!
We booked a holiday in Italy and paid…
We booked a holiday in Italy and paid the full amount, only to hear nothing for 16 days. Eventually I managed to get through on the phone only to be told the hotel had no availability. Astonishing that Inntravel didn't think they needed to tell me this and instead I had to phone them multiple times to find out. I see several other similar issues in these recent reviews which Inntravel have promised to "investigate" but it seems no improvements have been made. I would not plan to use them again.
August 28, 2025
Unprompted review
Reply from Inntravel
Thank you for sharing your experience, and we are very sorry to hear about the difficulties you faced when booking your holiday with us. We fully understand how frustrating it must have been to pay in full and then be left waiting so long for confirmation, only to learn about the lack of availability when you called us directly. That is not the level of communication or service we want to provide.
Although we regret that we’ve lost your confidence, we’d welcome the chance to speak with you directly to resolve this and restore your trust. Please contact us at customerfeedback@inntravel.co.uk, and a member of our senior team will be glad to assist you personally.
Not a great experience
Ten days after booking a rail holiday from you, we are still waiting for an itinerary for our trip, the first one contained glaring mistakes, despite having paid fully. Minimal communication from you, generic emails don’t count. Going by our experience I’d find it hard to recommend this company.
August 28, 2025
Unprompted review
Reply from Inntravel
Thank you for taking the time to share your feedback. We’re very sorry we couldn’t secure a holiday for you on this occasion. The trip you selected is extremely popular, and unfortunately, limited availability meant we weren’t able to confirm the arrangements as smoothly as we would have liked.
We understand how frustrating this must have been, especially after you had already made payment, and we apologize for any inconvenience caused by the delay and our communication. We will be reviewing this internally to improve how we update customers in similar situations.
We do hope you’ll consider us again in the future, and we’d be delighted to help you find an alternative holiday with full availability so you can enjoy the experience you were looking forward to.
I’m undergoing exactly the same…
I’m undergoing exactly the same experience as Lucy Yeeles did. We booked a holiday in Derbyshire and paid the deposit. Final details still not confirmed and we’re due to start our holiday on the 10th September. Even sent a letter to the Inn Travel Chief Executive on Friday and whilst he hasn’t had much time to respond a phone call of reassurance would be a step in the right direction.
August 6, 2025
Unprompted review
Reply from Inntravel
We’re very sorry to hear about your experience and the frustration caused.
Our operations team is already looking into your case and will be in touch with an update very soon. If you have any questions in the meantime, please feel free to reach out to us at customerfeedback@inntravel.co.uk.
Fabulous from booking to the end of the holiday
We booked the Lakes and Castles cycling holiday with Inn Travel. I can’t speak highly enough of the whole experience. Every member of staff we dealt with were helpful, professional and friendly. The holiday was amazing, helped by fabulous weather. The rides were well planned, with easy to follow routes. The scenery was spectacular and the hotels perfect. It was reassuring that when we arrived at each hotel our luggage was waiting for us in reception.
I would highly recommend Inn Travel if planning a cycling holiday.
August 12, 2025
Unprompted review
Reply from Inntravel
Thank you so much for your wonderful review!
We're thrilled to hear you enjoyed the Lakes and Castles cycling holiday and that our team made your experience seamless and enjoyable.
We look forward to welcoming you on your next adventure!
Dreadful customer communication
Poor communication and a complete lack of ability to confirm a hotel booking for over 14 days, despite having taken a deposit. Then when having asked to be updated by a specific date on progress or to refund my deposit they failed to call me and I had to chase them only to be put on hold and told some one would phone me back.
Everyone on the phones is very polite but completely in effective, blaming a new computer system is not a valid excuse.
I would not recommend this company
August 18, 2025
Unprompted review
Reply from Inntravel
We’re very sorry to hear about your experience and the frustration caused by the delay in confirming your booking and the lack of proactive communication. You are right - it shouldn’t be down to you to chase us, and we understand how disappointing that must have been.
While we indeed are in the process of moving to a new system, that is no excuse for the service you received. We’re reviewing our processes to ensure customers are kept fully updated and never left waiting without answers.
We do appreciate your feedback - it helps us improve, and we’re sorry we’ve let you down on this occasion.
It is deeply disappointing to hear that you have lost trust in us, but we completely understand your frustration. While we appreciate that your decision is made, should you ever reconsider in the future, we would love the opportunity to provide you with the high level of service you deserve and that so many of our customers enjoy!
Inntravel holiday, Austrian Tyrol
We had used Inntravel twice before and been very pleased with our holidays. On this occasion we took a week-long walking holiday in August 2025 based in Pertisau-am-Achensee (Hotel Wiesenhof) in the Austrian Tyrol.
The family hotel - location, staff/service, facilities, food, in fact everything - was excellent. As ever, the hikes were well thought-through and well-documented with spectacular views. Superb weather helped! Inntravel holiday documentation included lots of local ideas in case one did not wish to walk. Travel logistics UK to/from Austria and Pertisau were seamless. We would certainly return!
August 6, 2025
Unprompted review
Reply from Inntravel
Thank you so much for sharing your experience with us!
We’re delighted to hear that your third holiday with Inntravel lived up to expectations and that you enjoyed such a memorable week in Pertisau-am-Achensee.
Your kind words mean a lot to us, and we’ll be sure to share them with our team and partners in Austria. We very much look forward to helping you plan your next adventure when the time comes!
Excellent Dordogne walking holiday…
We went on the Dordogne walking holiday to Rocamadour. Each aspect was excellent. The arrangements, walking notes, and accommodation were all exemplary. Add in 2 nights in a hotel with Michelin-starred food and the holiday was complete.
We have used Inntracel repeatedly in the past and will continue to do so. Highly recommended.
July 18, 2025
Unprompted review
Reply from Inntravel
Thank you for your lovely feedback and continued trust in Inntravel.
We're delighted you enjoyed your Dordogne holiday, especially the Michelin-starred dining and that all aspects of the trip met your expectations.
We truly appreciate your recommendation and look forward to planning your next journey!
Self Guided Cycle Holiday Slovenia
We have just returned from a self guided cycle holiday in Slovenia with Inntravel. This is the second cycle trip we have made with Inntravel and this was just as excellent as the first one. The routes were excellent, the information provided was really comprehensive, the hotels and restaurant recommendations were also really great. Thank you for a lovely break
August 4, 2025
Unprompted review
Reply from Inntravel
Thank you for your review!
We're delighted you enjoyed your second cycling holiday with us and had another excellent experience.
We hope to welcome you on another adventure soon!
Having experienced amazing holidays…
Having experienced amazing holidays using Inntravel in the past, this recent trip was no different.
From the initial enquiry, the booking,including extras, to the informative notes on the locations and walks. Added to that the newly introduced 'Inntravel App', the company had thought of every aspect of a perfectly planned holiday.
The hard work done for you.
Great flight by new airline, great hotel in a lovely setting and views to wonder at. What more could you ask for!
July 23, 2025
Unprompted review
Reply from Inntravel
Thank you for your kind words!
We are pleased to learn you had a wonderful experience, form your initial enquiry all the way through to the end of your holiday!
We hope to welcome you on another adventure soon!
Consistently great holidays!
We've used Inntravel for a number of years now and have always had great experiences in spring/summer and winter. We choose to leave the travel bookings with Inntravel and even when a rail strike in Germany affected our homeward journey on a recent trip Inntravel efficiently organised every step of the alternative option to get us back home (bus, taxi and air). Great accommodation has always been been a feature of Inntravel holidays, along with helpful staff at the end of the phone, detailed walking notes (including for exploring cities) and useful local information. Our most recent holidays this summer in Gargnano (the Quiet Side of Lake Garda) and Ortisei (A Stroll in the Italian Dolomites) were fabulous. The family run hotels we stayed in (Hotel Gardenia al Lago and the Rainell Dolomites Retreat) were wonderful. We're looking forward to planning more trips with Inntravel.
July 16, 2025
Unprompted review
Reply from Inntravel
Thank you so much for taking the time to share your thoughtful feedback. We’re absolutely delighted to hear that you’ve continued to enjoy your holidays with us across the seasons!
It’s wonderful to know that the accommodation, walking notes, and local insights continue to meet your expectations, and we’re especially pleased that our team was able to assist efficiently during the rail strike in Germany.
Hotel Gardenia al Lago and the Rainell Dolomites Retreat are both special places, and it’s great to hear they made such a strong impression. We’ll be sure to pass along your kind words to our partners there.
We truly value your continued trust in us, and we’re already looking forward to helping you plan your next adventure!
They took 3 weeks from initially…
They took 3 weeks from initially booking a walking holiday in Bavaria to decide -after me chasing them twice - that the second hotel didn’t have a room available although 1/we had already altered our departure date at inntravel’s request to get the hotel booked, and 2/ the hotel’s online booking system says they did have rooms available! Having travelled with them before very disappointed with the lack of service and updates. Will be looking elsewhere in future.
July 30, 2025
Unprompted review
Reply from Inntravel
Thank you for your honest feedback, and we're truly sorry to hear about your recent experience with your Bavaria walking holiday booking.
We completely understand how frustrating it must have been to wait several weeks for an update - especially after adjusting your departure date at our request - only to be told that the hotel was unavailable. This situation clearly fell short of the prompt, proactive service we aim to provide, and we can appreciate why you’re feeling let down, particularly as a returning customer.
We’re reviewing what happened in this case, including why the delays occurred and whether we could have communicated more clearly and swiftly. Your feedback highlights areas where we must improve, and we’ll make sure it’s shared with the relevant teams.
While we completely respect your decision to explore other options in future, we do hope we’ll have the opportunity to regain your trust down the line. If you’d be open to a follow-up or further conversation about your experience, please contact us at customerfeedback@inntravel.co.uk
Kind regards,
Customer Experience Team
Excellent holiday
Excellent holiday. Seemless organisation, exceptional walks and a most enjoyable experience. Our first time with inntravel and I am sure it will not be our last.
July 16, 2025
Unprompted review
Reply from Inntravel
Thank you so much for your kind words!
We're delighted to hear that you loved your first holiday with us!
We look forward to help you plan another Inntravel journey soon!
A brilliant holiday
A brilliant holiday experience from booking onwards, walking in the Loire valley. Excellent travel arrangements, lovely hotels run by friendly people and informative walk notes with useful tips about cafes and other points of interest along the way. We wouldn’t hesitate to use them again.
July 9, 2025
Unprompted review
Reply from Inntravel
Thank you so much for your kind words - we’re absolutely delighted to hear that you had such a brilliant holiday walking in the Loire Valley!
We put a lot of care into crafting our route notes and recommendations - so it’s wonderful to hear they made a difference.
We’d be thrilled to help you plan your next adventure whenever you’re ready!
The best.
Inntravel are an exceptionally good travel company to use. From ease of booking with experienced advisors, travel arrangements that tie up well, brilliant accommodation and routes to suit our abilities. I would recommend them every time.
July 1, 2025
Unprompted review
Reply from Inntravel
Thank you for your wonderful review!
We're delighted to hear you had such a positive experience and truly appreciate your recommendation.
We look forward to welcoming you on another trip soon!
Loved walking in the Apennines
This was our first Inntravel holiday & we definitely plan take annorher walking holiday with Inntravel.Everything was well organised and the walking notes were very accurate. The Apennine mountains are stunning.
July 2, 2025
Unprompted review
Reply from Inntravel
Thank you for your kind feedback!
We're thrilled you enjoyed your first Inntravel holiday and the beauty of the Apennines.
We look forward to helping you plan your next walking adventure!
Cycling in Slovenia
This was our second trip with Inntravel, and it lived up to expectations. Hotels and cycling routes are well-chosen, cycling directions are thorough, and it's nice to ahve some background information about the places you are passing.
July 3, 2025
Unprompted review
Reply from Inntravel
Thank you for your lovely review!
We're so pleased your second trip with us met your expectations. It’s great to hear you enjoyed the routes, hotels, and local insights.
We look forward to planning your next adventure!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.