Inntravel Reviews 

313
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 173 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the well-planned holidays and excellent locations, highlighting high-standard accommodation and charming settings. Many appreciate the superb organization, efficient transport logistics, and helpful, professional staff ensuring smooth trips. Reviewers commend thoughtful itineraries, quality food recommendations, and the overall ease of their travel experiences. However, some customers noted occasional dissatisfaction with the service, citing instances of inefficiency, lack of information, or issues with booking availability. A few others felt that provided maps were of poor quality or walk descriptions inaccurate, leading to unexpected challenges.

What people talk about most

Holidays

Customers consistently note positive experiences with holidays, with many describing them as excellent,... See more

Location

Clients share positive opinions on location, frequently praising the stunning scenery and well-chosen hotels... See more

Service

Customers had positive experiences with service, often praising the excellent organization, responsiveness to... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, friendliness, and... See more

Quality

Users describe positive interactions with quality, consistently praising the high standard of accommodation,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Villa Edira made a superb base for our Quiet Side of the Italian Riviera holiday. The staff were warm and welcoming, our room was spotlessly clean and comfortable, the breakfasts were delicious... See more

Company replied

Rated 5 out of 5 stars

We loved the Iconic Norway by Fjord Cruise & Rail. It is a very well designed trip with the highlight for us being the Lofoten Islands. The rest of the trip, however, was also good and was a lovely... See more

Company replied

Rated 5 out of 5 stars

Inntravel provided excellent hiking trail information both in a handy notebook and in gpx files. In addition, the hotels they selected and recommended eateries were great. Since they provide multiple... See more

Company replied

Rated 4 out of 5 stars

Had a great walking week with Inntravel to Gozo. The hotel is well situated and comfortable but will be better when renovations are complete. Having a bus pass and free to do what we wanted every day... See more

Company replied


Company details

  1. Tour Operator

Written by the company

Inntravel lead the way in self-guided walking holidays. That’s because they’ve walked every step, stayed at every hotel, and sampled every restaurant. They uncover and curate the most remarkable locations around Europe, to offer beautifully crafted holidays complete with exceptional on-call support. Inntravel make walking worth it.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

313 reviews

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4.5

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(313)

165 reviews in the last 12 months

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Rated 5 out of 5 stars

Walk in the South Tyrol - brilliant organisation, wonderful scenery and excellent hotel

We enjoyed an excellent one week walking holiday in the South Tyrol organised by InnTravel. In late September the weather was variable but did not interfere with our walks and added an extra spice with snow one night on the highest trails and peaks. Views and scenery were spectacular. The organisation was superb. We were sent a small ring binder with details of flights, taxis from airport to hotel, and information about all aspects of our week. All the routes were described in detail with GPX files for my Garmin and iPad. The hotel was excellent and we particularly enjoyed dinners with four courses of local ingredients and tastes, accompanied by excellent local wines. The hotel staff were always available and helpful. We have no suggestions for improvement - the holiday met all our expectations and more.

September 21, 2025
Unprompted review
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Reply from Inntravel

Thank you for your wonderful feedback!

We're so pleased you enjoyed your walking holiday in South Tyrol, despite the variable weather, and that everything from the route notes to the hotel and meals made it a memorable trip.

We look forward to helping you plan your next adventure!

Rated 5 out of 5 stars

Wonderful holiday in the Dolomites

A wonderful holiday in the Dolomites - 4 nights acclimatising in Val Gardena, then a week's walking in the High Dolomites. Wonderful scenery, great walk notes, marvellous views. Hotels from good to superb. Train travel from London in both directions was well planned, with all the tickets and transfer notes.

September 8, 2025
Unprompted review
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Reply from Inntravel

Thank you for your lovely review!

We're so glad you enjoyed the Dolomites, found the walk notes helpful, and that the travel and accommodation all went smoothly.

We hope to welcome you on another trip soon!

Rated 5 out of 5 stars

Amazing trip to Switzerland with fantastic walking routes

This was our first walking holiday and I couldn’t be happier with the information, recommendations and walking routes that Inntravel supplied for our Swiss 6 day break. Everything was well planned, from the train travel through to the excellent accommodation at the Resort La Ginabelle in Zermatt, the half price fare card which was well worth while having, and the amazing walks. The route information was excellent, very detailed and accurate, allow a little extra time than stated on the walks, due to the amount of time needed to stop and take photographs of the outstanding scenery! In the build up to the holiday it was so nice to be able to call Inntravel and speak to someone easily, and ask any questions, and get the answers without any hassle. Very professional company, friendly and knowledgeable, would definitely use again.

September 1, 2025
Unprompted review
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Reply from Inntravel

Thank you so much for your wonderful feedback!

We’re thrilled to hear that your first walking holiday was such a success and that you enjoyed the spectacular scenery of Zermatt! It’s great to know that our route notes and travel arrangements helped everything run smoothly, and that our team was able to answer your questions along the way.

We’ll be sure to pass on your kind words to our colleagues - and we look forward to helping you plan your next adventure soon!

Rated 5 out of 5 stars

Dolomites for oldies!

we have booked several holidays with Inntravel over 20 years or so and our recent one showed that Inntravel is still a good company to use for a self guided walking holiday. Pre booking queries are responded to quickly and you feel that the company really knows the hotels and areas well and can be relied upon to ensure the holiday runs smoothly. We even had a message mid holiday to notify us of an issue arising on one of the suggested " gentle"walks.
The Hotel La Perla in Ortisei was excellent , with good food, a spacious comfortable bedroom, well thought out bathroom, very helpful reception staff and immaculately clean.It was also so lovely to find a paper " daily info sheet" on our breakfast table.

September 13, 2025
Unprompted review
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Reply from Inntravel

We truly appreciate your continued trust in Inntravel over the years!

It’s lovely to hear that your recent walking holiday lived up to your past experiences, and that the team’s attention to detail - from pre-booking support to mid-holiday updates - made a difference. Hotel La Perla is indeed a special place, and we’re so pleased you enjoyed its warmth and comfort.

Thank you for sharing your experience, and we hope to welcome you back for another walking adventure before long!

Rated 5 out of 5 stars

Walking holiday in the Dolomites

We have just returned from a walking holiday in the Dolomites organised by Inntravel. This is the first time we have booked through a company and found everything extremely well organised. The hotels, transfers and of course the walking were fantastic. All the hotels had swimming pools and spa facilities which were perfect at the end of a long day on the hills. The walking notes provided by Inntravel were very helpful - we used Kamoot too - but the descriptions of the walks were very accurate and up to date. We would book through Inntravel again and would recommend them to anyone considering this type of holiday.

September 15, 2025
Unprompted review
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Reply from Inntravel

Thank you for taking the time to share your experience!

We’re delighted that your first booking with us was such a positive one, and that you enjoyed the walks, hotels, and spa facilities in the beautiful Dolomites. It’s great to hear that you found our walking notes accurate and useful alongside Komoot.

We really appreciate your recommendation and we’d be thrilled to help you plan your next journey on foot!

Rated 5 out of 5 stars

Relaxing walking on the French Riviera

We had a great holiday based on Menton and Villefranche sur Mer on the French Riviera. The two hotels were excellent, and we found some good local restaurants for dinner each evening. There is fine walking, mainly along the coast, although we found some of the paths a bit rugged for our abilities. we travelled by train, with overnight stops in Paris to extend our holiday. Even though there was industrial action in France at that time, with the guidance of hotel staff we had no significant problems.

September 10, 2025
Unprompted review
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Reply from Inntravel

Thank you for your lovely feedback!

We’re so glad to hear you had a great time exploring Menton and Villefranche-sur-Mer, and that you enjoyed your hotels and local dining experiences. The French Riviera is a wonderful area for coastal walks, though we appreciate your note about some of the paths being a little rugged - it’s helpful feedback for us and for future travellers.

We’re pleased that, despite the industrial action, your travels went smoothly and we hope you’ll travel with us again soon!

Rated 4 out of 5 stars

Beautiful scenery and people

We booked the hill top towns of Tuscany tour. The scenery, towns and walks were spectacular. Two of the major routes followed the pilgrimage route between Canterbury and Rome.
The weather was sunny in late September and the temperature was around 22c, perfect. The hotel accommodation was satisfactory, given that it was a walking holiday. Volterra and San Gimignano were our favourite stops. The hotel Relais Della Rovere in Colle di Val d'Elsa was stunning, although, we were less impressed with the town.
The walking route instructions were very accurate and easy to follow, plus, the GPS maps downloaded on our phones gave us extra reassurance.
We booked an extra night in Siena, and enjoyed the city very much. We also booked two nights in Florence as an add-on. Florence was so busy, even in early October. We didn't enjoy this so much, particularly as our booking of the Uffizi Gallery was cancelled due to an Italian strike action.
The only thing that downgraded our holiday to a 4 rather than a 5 star was the flight experiences.
We requested indirect flights from Leeds/Bradford rather than direct from Gatwick. Sadly, with only an hour changeover in Amsterdam, we made the connection to Florence, but our cases didn't. A mix up between Lost & Found at the airport, and KLM, meant we requested we collect the cases when they arrived, but KLM took it upon themselves to deliver to our hotel, more than 48 hours later, which meant that we missed two walks while we shopped for essentials, and spent time on the phone to Inntravel, the airport and KLM trying to locate and repatriate our walking gear.
Finally, through no fault of Inntravel, Storm Aimee intervened with our return, meaning that we missed our connection in Amsterdam, and had to wait over ten hours in Schipol airport for a flight the next day. As thousands of travellers were in the same position, we couldn't find hotel rooms in Amsterdam, we tried six hotels in a 5km radius, with no luck.
No KLM assistance around at 11pm at night.
Lesson learned, accept the hassle to getting to Gatwick for a direct flight, which for us in North Yorkshire meant three trains and an overnight hotel stay for the early flight, and expect potential storm disruption at this time of the year.
We would go again, but arrange our own flights next time.

September 25, 2025
Unprompted review
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Reply from Inntravel

Thank you so much for your detailed and thoughtful review. We’re delighted that you enjoyed exploring the beautiful hilltop towns of Tuscany - and especially that Volterra and San Gimignano were highlights for you. It’s great to hear that our walking notes and GPS maps helped you navigate with confidence.

We’re very sorry to hear about the challenges you experienced with your flights and luggage delays - we completely understand how frustrating that must have been, especially when it impacted your walks. Thank you for acknowledging that these issues were beyond our control, but we appreciate your patience and perseverance nonetheless.

We’re glad that despite the travel hiccups (and Storm Aimee’s untimely arrival!), you still enjoyed the essence of your holiday.

We’d love to help you plan another adventure soon - hopefully one with smooth skies all the way!

Rated 5 out of 5 stars

A relaxing and active well planned break

The information provided up front is comprehensive and well laid out. The holiday was very enjoyable with the choice of hotel being excellent. It was very relaxing though also active and healthy.

September 18, 2025
Unprompted review
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Reply from Inntravel

Thank you for your kind words! We’re so pleased to hear that you found your holiday both relaxing and revitalising - the perfect balance we aim for. It’s wonderful that you enjoyed your hotel and appreciated the care we put into our information and organisation.

We hope we can welcome you back for another equally enjoyable escape soon!

Rated 5 out of 5 stars

Austrian Lakes self-guided cycle tour for a week

We booked for a 7-day self-guided cycle tour of the Austrian Lakes. The organisation of the holiday was efficiently taken care of. We could go away, knowing everything would be ready for us and it was! From the flight booking (which was optional) to the hotel bookings and bag delivery, it all worked so well. The routes we took on bikes were just spectacular. The hotels were all different but well appointed. I had an electric bike and my husband had a normal bike. The trips each day were manageable and enjoyable, with plenty of time to stop for a coffee and cake. I would use Inntravel again for another fab holiday. Thank you.

September 15, 2025
Unprompted review
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Reply from Inntravel

What a lovely review - thank you! We’re thrilled you enjoyed your self-guided cycling adventure through the Austrian Lakes. It’s great to hear that everything ran smoothly and that you could simply relax and enjoy those scenic routes (and well-earned coffee and cake stops!).

We’re especially glad that both the electric and standard bikes worked well for you - and that the variety of hotels added to your experience.

We’d be delighted to help you plan your next cycling (or walking) holiday when you’re ready!

Rated 5 out of 5 stars

Travelling with Inntravel

We have been travelling with Inntravel for over 20 years walking to all parts of Europe. We have never been disappointed, their attention to detail with their walking instructions, history of the places we walk through and the outstanding inns and hotels they find for us to stay in make Inntravel our go to walking company to travel with. Malta again proved their standards are still excellent

September 5, 2025
Unprompted review
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Reply from Inntravel

What a joy it is to read your review - and to know you’ve been travelling with us for over 20 years! Thank you sincerely for your loyalty and kind words. We’re so pleased that our walking notes, historical insights, and handpicked inns continue to meet your expectations.

It’s wonderful to hear that Malta lived up to your previous experiences - and we look forward to continuing to help you discover even more of Europe’s hidden corners on foot!

Rated 4 out of 5 stars

Walking in Northern Portugal

We had a lovely holiday walking in Northern Portugal along carefully chosen and varied routes, through beautiful scenery. The walking notes and background information provided by Inn Travel were excellent, along with restaurant recommendations and suggestions of what to see in the villages and small towns we passed through. Accommodation was in small hotels and a self catering granite house, typical of the local area, with a treat in a converted monastery hotel at the end. Great holiday!

September 1, 2025
Unprompted review
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Reply from Inntravel

Thank you so much for your wonderful feedback. We’re delighted to hear you enjoyed exploring Northern Portugal and that the carefully chosen routes, walking notes, and background information helped make your holiday special.

It’s great to know the mix of local accommodation – from small hotels to the granite house and the converted monastery – added to your experience. We’ll be sure to share your kind words with our team.

We hope to welcome you on another walking holiday soon!

Rated 1 out of 5 stars

This was a total rip off

This was a total rip off. We had four night of hotel, one was the worst hotel I have ever stayed in, the other was great. We were charged 2000Euro for the rooms and three transfer of less than 10 miles each. I would not recommend this company. I am attaching photos of the hotel. One is their towel, the other is the sh.t we got out of the drain in the shower. I called them but, of course, you can't talk to anyone. I am really unhappy with these people. When I add the prices that we could have paid for these on our own, I come up with 1100 Euro. What a joke.

September 19, 2025
Unprompted review
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Reply from Inntravel

Thank you for taking the time to share your feedback.

We're very sorry to hear about your experience and that aspects of your trip did not meet your expectations. We take all concerns seriously and would welcome the opportunity to investigate this further for you.

Please email us at customerfeedback@inntravel.co.uk and a member of our team will be in touch to discuss your comments in more detail.

Rated 5 out of 5 stars

We had a fabulous trip with Inn Travel…

We had a fabulous trip with Inn Travel walking the Hill Towns of Tuscany. The hotels were exceptional as were all the maps and associated paperwork. This was my second trip this year (Istrian Peninsula in Croatia) where we had the same very positive experience. We are planning to go to Puglia next year and are hoping that Inn Travel add Corsica to their catalogue!

September 17, 2025
Unprompted review
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Reply from Inntravel

Thank you for your kind words!

We're delighted you had another fantastic experience, this time exploring the Hill Towns of Tuscany. It's great to hear the hotels, maps, and support met your expectations again. We’ll certainly pass along your interest in Corsica!

Thank you again, we look forward to helping you plan your next trip!

Rated 5 out of 5 stars

Wonderful Andalusia The choice of hotels close to the main…

The choice of hotels close to the main features of each city was perfect.The hotel at Ronda with dining terrace overlooking Puente Nuevo bridge was magical.The train connections went smoothly with helpful advice from Inntravel.The visits to cathedrals in Seville and Cordoba and the Alhambra were a must as were evening tapas watching the world go by.

September 1, 2025
Unprompted review
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Reply from Inntravel

Thank you for your lovely review!

We're thrilled you enjoyed the well-located hotels, especially the magical setting in Ronda. It's great to hear the train connections ran smoothly and that you made the most of the iconic sights and vibrant tapas evenings, wonderful memories all round!

We look forward to helping you plan your next adventure!

Rated 5 out of 5 stars

Coastal walk from Collioure to Cadaques

The itinerary was meticulously planned and described by Inntravel. Wonderful views and a variety of terrain. And options for the footsore. The hotels were excellent, mainly family run, and comfortable. The food was top quality. The transfers were reliable. This was a really great holiday, memorable for all the right reasons.

September 13, 2025
Unprompted review
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Reply from Inntravel

Thank you for your wonderful feedback!

We're delighted you had such a memorable holiday and enjoyed the views, hotels, and seamless planning.

We hope to welcome you on another adventure soon!

Rated 4 out of 5 stars

Camino de Santiago

There is much camaraderie between the many walkers in the hotels and along the route. The practical arrangements are good. The majority of the walk is along concrete paths and tarmac roads and there are usually other walkers in sight. As a hiker more used to footpaths and views over open countryside, I was not expecting this.

September 1, 2025
Unprompted review
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Reply from Inntravel

Thank you for your feedback.

We're glad you appreciated the camaraderie and smooth practical arrangements. We understand your preference for more natural trails and open countryside, and we’ve shared your comments with our team for awareness as we continue to review our walking routes.

We hope to welcome you on another Inntravel adventure soon!

Rated 1 out of 5 stars

Quality is poor and unreliable

I have been on maybe five different trips with Inntravel. They have slowly gotten worse over the last 10 years. More and more sloppy. This year we went to Lake Iseo, in Italy. They booked a hotel that had no shower- only a tub without a curtain. For the kind of money they charged that was absurd. I called their hotline, but they did absolutely nothing. They blamed the hotel. But i checked with the hotel, and they informed inntravel, but Inntravel found it convenient not to let me know. For me, a shower is basic. If they tell you ahead of time, that is different, but they did not. Then they tried to blame the hotel. Pathetic. Save your money, go with another vendor.

September 7, 2025
Unprompted review
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Reply from Inntravel

Thank you for taking the time to share your feedback. We’re very sorry to hear that your recent experience with us did not meet expectations, especially given your history of travelling with Inntravel over the years.

We fully understand how important clear communication and comfort are, and we regret that you were not informed about the bathroom setup in advance.

We take concerns like yours seriously and would appreciate the opportunity to investigate this further.

Please email us at customerfeedback@inntravel.co.uk
with your booking reference number so we can look into the details and respond more fully.

Thank you again for your feedback, we do value it, and hope we can find a way to restore your confidence in us.

Rated 1 out of 5 stars

Totally ghosted

We took a tour in Spain several years ago that was nice. This time we paid the booking fee for a trip to Portugal. They said they couldn't confirm our accommodations and would get back to us in a couple of days. It's been nearly 3 weeks and we haven't heard anything. They won't respond to my requests for an update. Totally ghosted.

September 1, 2025
Unprompted review
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Reply from Inntravel

We’re very sorry to hear about your experience and the frustration caused.

Our operations team is already looking into your case and will be in touch with an update very soon. If you have any questions in the meantime, please feel free to reach out to us at customerfeedback@inntravel.co.uk

Rated 4 out of 5 stars

The Scottish Borders

The holiday was well organised, and the travel pack comprehensive. The Tweed and Scottish Borders vacation was relaxing and interesting, with excellent hosts, comfortable surroundings and delicious meals at both hotels.
The walks we completed were leisurely, peaceful with interesting diversions to historical sites and beautiful gardens.
Whilst in Peebles pop down the road from The Tontine Hotel to Francos' pizzeria by the bridge, which was authentically Italian, fun, with an engaging host who loves cycling and has vintage race cycle memorabilia hung all around his restaurant. Book to avoid disappointment.

It is worth the climb up the hill over the crest to see the Horsburgh Castle ruins at the very top. Magnificent views around the countryside from the Castle summit. We met an American tourist couple on the track below the hill who couldn't locate or see the Castle, so we climbed the hill and assured the couple that the Castle was hidden out of sight over the false crest. They climbed to join us and revealed that one of them was called Horsburgh and a descendant of the Horsburgh Clan, having made this journey to Scotland and this hill to visit the home of her ancestors.

Both stays at our hotel accommodations were delightful. The staff were very welcoming, attentive and considerate.

September 4, 2025
Unprompted review
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Reply from Inntravel

Thank you so much for your wonderful review!

We're thrilled to hear you enjoyed your relaxing and enriching holiday in the Tweed and Scottish Borders, and that the itinerary, accommodations, and local experiences all left a lasting impression.

We hope to welcome you on another adventure soon to create more memorable experiences!

Rated 5 out of 5 stars

Another great trip.

This was our 6th Inntravel Trip. All have been great, with helpful staff, great walking notes and helpful information. Highly recommended!

August 23, 2025
Unprompted review
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Reply from Inntravel

Thank you for your lovely review and continued trust in Inntravel!

We're so pleased you've enjoyed all six trips and found our team and notes helpful. We truly appreciate the recommendation!

We look forward to helping you plan your next trip!

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