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Bredängstorget 23, 12732, STOCKHOLM, Sweden
1.9
62 reviews
Replied to 44% of negative reviews
Typically takes over 1 month to reply
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Inoxstorkok.se has room for improvement in their service. I ordered products and faced issues with incorrect addresses and delays in delivery. While trying to get help, responses were slow, and communication wasn't great. It seems like they're busy, but customers deserve better attention. If you're in no rush, they're okay, but be prepared for possible delays.
I ordered an oven 30 days ago, they wrote wrongly the address and every time that I call to get information I don’t get any answer or I wait hours in the phone and in the end nobody really helps.
Spend your money at a real company, these guys really don’t care about giving a good service
Reply from Innox Storkök AB
Hej,
Tack för att du tagit dig tid att lämna en recension.
Vi vill informera om att vi tog över domänen och verksamheten inoxstorkok.se i december. I samband med övertagandet uppstod tyvärr förseningar och andra problem som påverkade vissa beställningar negativt.
Vi ber uppriktigt om ursäkt för detta. Vår ambition är att alla berörda ordrar nu ska vara levererade och att verksamheten sedan dess har stabiliserats med nya rutiner, förbättrad kundservice och tydligare kommunikation.
Om det fortfarande finns något som inte har lösts, är du varmt välkommen att kontakta oss direkt så hjälper vi dig omgående.
Vänliga hälsningar
All was good untill you want your package. I ordered a small but necessary item that I needed fast but it has taken them 3 weeks. A simple gas burner...
Trying to get contact is a nother maze.
Online chat says to call a number as they can't help with packages but the number never answers. Oh yeah it did once with no useful Info or help and disappeared in to the night.
Answering emails seems to be as important to them as you getting your packages as you wont get an answer.
Warmly recomend not ordering from them if you want stuff to your kitchen this year
I am very disappointed in the service. I've ordered from this company several times during the last 3 years and except for my first purchase, every other purchase was a painful experience.
I never received an order on time. I always had to contact their salesman and remind him about the order. Couple of times I waited for 3 weeks for him to finalize my order. And he is constantly telling me that he is very busy and overworked. But I am also busy and I paid for the items, how can the company treat their customers like this?
This time, I made an order and paid for it more than a week ago, I have already received a message to evaluate the products but there are no products, not even registered for a shipment. I called this manager again and he told me he would check the order (after a week!!) and now he disappeared again.
I do not recommend this company. If you have any other company to work with instead of this one, do it please, save your nerves and trouble. I will do the same. Enough is enough.
Even after this answer from the company which is completely unfair because the person who worked with me knows very well that he dragged with my order for weeks and I had to call him multiple times. Now he is denying it. And I still haven't received my item or my money back. Where is my order? Explain me please here.
Reply from Innox Storkök AB
Hello Julia, It seems that your job is to go around and make it hard for small family owned companies by making bad reviews without any sort of logic. I took your order personally in the summer and everything went great, we even offered you to pay by invoice. You didn’t tell me anything negative, in fact everything you said was positive. This is not fair, to make a review like this about us.
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