Returning items to companies is now easier than ever. The company arranges a return, send you an In Post code and/ or a barcode to scan. You take your parcel to the nearest set of lockers (easily... See more
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Check which small, medium and large compartments are available in our lockers with the app
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United Kingdom
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Didn’t knock recipients door. Didn’t leave in designated safe space. Instead, chose to climb over a wall and place into a greenhouse. Absolutely bizarre. When contacting them to enquire as to the whereabouts of the parcel as it said it had been delivered (because they don’t provide photos as standard) spoken to like dirt and made to feel like I’m overreacting for just wanting to know where the parcel is. Very poor indeed.
So simple and easy to return parcels via InPost. Excellent service and communication from them. Very impressed!
How can Royal Mail compete? I’m never going to take a parcel to the Post Office ever again. Luckily the lockers are 2 minutes walk from my house but the whole thing is so quick, easy and safe.
It's good to know I can recycle my books so someone else can read them
Used the App, worked a treat. Kept informed and easy to pick up my package.
just so easy no queues just there scan place in locker, done less than a minute!
Code number did not work at machine. Until I phoned the number on the machine and a member of staff intervened and sorted out the problem. We finally got the parcel.
Great service & everything went as smoothly as it could.
Very happy as my parcel was there on time, and it is very handy as its only across the road from me.
so so easy, the comms was great, easy and idiot proof through to the collection of the item.
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