In Print We Trust Reviews 1,140

Love the tshirts and great service! I received the wrong tshirt but Jonah from customer service was amazing and sorted everything out for me :)

Well, my package wasn’t shipping and I was beginning to worry but an amazing worker named Jonah David made sure that my package was shipped and coming my way!

I ordered from them over a month ago and have received nothing even after emailing multiple times and trying to get in contact with them on social media still nothing. It’s so disappointing to because I love the brand but at the end of the day they have stolen my money, i don’t know how else to put it.

It's been over 6 weeks. I've emailed customer service to no response on the whereabouts of my clothes whatsoever. On the shipping website, it literally says "RETURN RECEIVED - UNDELIVERABLE". Where are my clothes?

I have been waiting for 6 weeks for my order. Customer service gives me a different excuse every time I send them an email. I will NEVER order from them again.

Jonah David was extremely helpful!!!

Absolutely brilliant customer service, I accidentally ordered two of the same top and thought I couldn’t cancel and get a refund but I emailed anyway. A lovely worker called hani emailed me back and got everything sorted for me she was absolutely brilliant and so kind.

I ordered two baby tees and one of them was slightly ripped in the sleeve. However, I emailed the IPWT team and there were super helpful in making amends. I got a free baby tee no shipping charge to replace the ripped one. Thank you!!

I had an issue with my parcel cause one item haven’t came but it got replaced and resent by In Print We Trust thanks to Hani that really helped me get through it, packagein fact haven’t arrived yet but it’s on it’s way.

Placed an order about 6 weeks ago and I wondered why it hadn’t been shipped yet, I contacted via email and Jonah was very helpful, I was provided with a 25% discount for the inconvenience and it has now been rectified.
It would have been great if i did get email from the team to inform me of this prior but the man this is i get my baby tee’s which im so excited for eeekkkk !!
thanks Jonah :)

So, I had a problem with my parcel, which I ordered 2 months ago, and hadn't received any updates since. I want to thank Hani for the prompt help I received after emailing them. Waiting for my parcel now!!

I have had multiple shipping/product issues but Hani has been so incredibly kind and helpful. She made the process much easier to bear.

I had a tiny hole on one of the tops I received I emailed and within 24 I was met with a response and a new top shipped for me, so kind in their responses and quick too - not to mention the tops are soooo nice.

Jonah from the in print we trust team was very helpful! i ordered some shirts in the middle of february and was confused why it was taking so long a month later so i sent an email and he responded within 2 days. he told me what the hold up was and provided a discount code for the trouble while giving me ways to proceed. very helpful service and super kind!

Great personal service. Prompt reply, very professional and friendly and efficient. Thanks Jonah!

My order wasn’t arriving and it had been 10 days so I emailed them, and a kind lady Hani helped me :) parcel arrived a few days after that and I love the shirts!!

Excellent customer service from Jonah, thank you

Awful, non existent customer service. DO NOT BUY. After 3 emails, 2 Instagram direct messages, 1 Tik Tok direct message and quite literally calling them out in their own tik tok comment section, not ONCE in 4 weeks has anyone bothered to reply to me. All the meanwhile they continue to post on their Instagram story & make tik toks. They’ve quite literally continued replying to and liking other comments right above mine, so I know they’ve seen it and are actively avoiding me and anyone else who is demanding information about their orders. In response to one user who commented ‘My order hasn’t arrived yet’ their literal reply was ‘It will be worth the wait 🫶🏻’. Not ‘How can we help?’ Or ‘Send us a message’ but the most patronising and blasé response I’d ever witnessed in my entire life. The hand heart emoji was the cherry on top. Who is running your social media??? All I wanted was an update after a month of radio silence, no dispatch email or tracking number. I’ve seen that quite a few of your customers have been waiting for longer than I have and frankly, perhaps it wouldn’t be as much of an issue if people could actually get into contact with you to verify you’re not a scam. Ridiculous. You’re not too busy to reply to emails if you can make content. I have screenshots of my multiple attempts at contact and will be warning other people.

Hani from inprintwetrust helped me super Well with my problem, i had 2 shirts pre orders and 2 not, she helped me very very Quick to just sent the 2 that are not pre orderd so i dont had to wait on the 4 shirts, but only on 2. Thankyou!!!!!!

Uses an unreliable postal service in Australia with very poor communication. Delivery took 16 days to deliver rather than the estimated 5-10 days.

Ordered one baby tee. Shirt has arrived smelling like a factory Shein item, and is poor quality - can see my bra clearly through the shirt. I would expect higher quality for this price. Also barcode sticker clearly from their shirt provider was still attached.

Would expect better quality for the price.

Only upside is that the design is accurate to the photos, fits as expected and their customer care representative Jella was very friendly and helpful.