InsertsDirect Reviews 44

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

We have order inserts on several occasions and only have positive results every time. Speedy delivery and good quality inserts. Thank you Inserts Direct

Company replied

Rated 5 out of 5 stars

Excellent service from Inserts Direct. We have purchased our brass inserts for use in plastic moulded components for many years. I honestly cannot think of any instances where we have been 'let down... See more

Company replied

Rated 5 out of 5 stars

Still got my order despite error on my delivery address, thanks for sorting.

Company replied

Company details

  1. Fastener Supplier
  2. Hardware Accessories Store
  3. Tool Store

Written by the company

At InsertsDirect, we make it simple to find and order high-quality threaded inserts, fasteners, and installation tools — all at competitive prices and with friendly, reliable service. Based in the UK, we’ve been proudly supporting engineers, manufacturers, builders, and DIY enthusiasts since 2003. Our mission is to deliver great value without compromise. Whether you need inserts for plastics, wood, sheet metal, stone, or composites, you can count on us for clear pricing, expert advice, and fast delivery across the UK and worldwide. We believe ordering industrial components shouldn’t be complicated — so we’ve designed our website to make it quick, transparent, and easy to use. With over 35 years of combined experience in fastening solutions, our team is always ready to help you find the right product for your project. Whether you're seeking standard inserts for plastic-injection moulding, hardwood furniture assembly, or sheet-metal panel installation, our broad online catalogue makes sourcing fast and easy. We’re passionate about what we do and committed to making sure every customer is completely satisfied — whether your order is large or small. We don’t just supply inserts; we build long-term relationships based on trust, quality, and exceptional service — delivering the right product, at the right price, at the right time. Visit us at: www.insertsdirect.com


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

44 reviews

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Rated 5 out of 5 stars

Still got my order despite error on my…

Still got my order despite error on my delivery address, thanks for sorting.

June 12, 2026
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Reply from InsertsDirect

Thanks for your feedback! We're pleased we could quickly get things sorted and make sure your order arrived successfully. It was a pleasure speaking with you, we're glad everything worked out well.

Rated 5 out of 5 stars

We have order inserts on several…

We have order inserts on several occasions and only have positive results every time.
Speedy delivery and good quality inserts.
Thank you Inserts Direct

June 16, 2026
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Reply from InsertsDirect

Thank you Andy for your continued support and kind feedback! 😊 We're delighted to hear you've had a positive experience with us every time, and that you're happy with the quality of our inserts and speedy delivery.

Reading reviews like yours is a lovely way to start a Monday – thank you for taking the time to share your experience!

Rated 5 out of 5 stars

Top Class supplier

Top Class supplier. Excellent products, easy to use website, fast delivery. Recommended.

March 31, 2026
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Reply from InsertsDirect

Top class feedback like this makes our day — thank you! We’re so glad everything went smoothly and appreciate the recommendation.

Rated 5 out of 5 stars

PROMPT DELIVERY

1st TIME CUSTOMER. PARTS CAME WITHIN 3 DAYS.

February 9, 2026
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Reply from InsertsDirect

That’s great to hear Pauline! Fast delivery and happy first-time customer — just how we like it. Thanks for choosing us!

Rated 5 out of 5 stars

Good product

Good product, delivered on time.

December 4, 2025
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Reply from InsertsDirect

Thanks so much for your kind words! We're delighted to hear you’re happy with your product and that it arrived on time. We really appreciate you taking the time to share your experience — it means a lot to us!

Rated 5 out of 5 stars

Fantastic

Brilliant , super fast delivery .

December 9, 2025
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Reply from InsertsDirect

Thank you Nick for that great feedback. So pleased you were happy with the service and speedy delivery. We always aim to please.

Rated 5 out of 5 stars

Great product and service.

Great product and service.
Parts purchased were ideal for my application. When the parts arrived I was more than happy with the quality. Service was great too. I was kept informed about the order status.

November 4, 2025
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Reply from InsertsDirect

Thank you so much for your 5-star review! We’re delighted to hear that the parts were a perfect fit for your application and that you were happy with the quality. It’s great to know our service and order updates met your expectations too. We really appreciate your support and look forward to helping you again in the future!

Rated 5 out of 5 stars

Had what I was looking for

Had what I was looking for, very quick delivery

August 4, 2025
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Reply from InsertsDirect

We really appreciate your feedback and always strive to deliver as quickly as possible. Hope to see you shop with us again soon.

Rated 5 out of 5 stars

Great selection

Great selection. Quick postage will definitely buy again .

August 4, 2025
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Reply from InsertsDirect

Your feedback means a lot to us Shane. We're glad you were happy with your experience and see you again soon!

Rated 5 out of 5 stars

no issues

no issues, did what it said

June 26, 2025
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Reply from InsertsDirect

We'll take that as a successful experience! Thank you for your feedback James.

Rated 5 out of 5 stars

First class product

First class product, heavier duty than most others on the market, good price and delivered very quickly. Thank You

May 26, 2025
InsertsDirect logo

Reply from InsertsDirect

Thank you David for your positive review. It's great to hear that you were happy with the product and service we delivered. Hope to see you shop with us again soon!

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