INSHUR Reviews 8,746

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 1,021 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the excellent service and the helpful, professional, and knowledgeable staff. Many people appreciate the smooth and straightforward user experience, finding it easy to get quotes and set up policies without complications. The customer service is frequently praised for being responsive and supportive, with many feeling well-looked after and satisfied with the assistance received. However, some people mentioned dissatisfaction with the pricing, noting unexpected increases in monthly premiums and finding the costs expensive compared to other providers. A few other people also felt that customer service could be unhelpful or rude, and some were unhappy with compulsory management fees.

What people talk about most

Service

People report positive experiences with service, with many customers expressing satisfaction with the ease... See more

Price

Customers consistently note ambiguous experiences with price, with many finding the prices reasonable and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as straightforward,... See more

Customer service

Consumers generally report positive experiences with customer service, highlighting helpful, responsive, and... See more

Staff

Users describe positive interactions with staff, often highlighting their helpfulness, professionalism, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Joseph lovejoy was not only a delight to speak to but the only person to seem to understand the questions we wanted answering. We were so relieved when we called back and got him again as honestly... See more

Company replied

Rated 4 out of 5 stars

I am pleased to inform you that I spoke with a gentleman called Simon. Who is so kind, diligent, patient, helpful and professional in assisted me to get a quote of insurance for Amazonflex and make... See more

Company replied

Rated 5 out of 5 stars

I loved haven my policy with INSHUR company it’s being three years that I have my policy with INSHUR company which is most great service and helpful service they provide thank you for given me a poli... See more

Company replied

Rated 5 out of 5 stars

I recently took out private hire insurance with INSHUR and the service was excellent. Patrick Hill helped me throughout and was professional, knowledgeable, and very easy to deal with. He took the t... See more

Company replied


Company details

  1. Commercial Insurance Company

About INSHUR

Written by the company

INSHUR GIF

Explore our online commercial motor insurance

For private hire insurance, courier coverage, and much more, INSHUR has you covered – with multiple payment and policy options for you to choose from. Get a personalised quote in minutes, buy, renew, and more all on our easy-to-use online Dashboard!

Find out more Get a quote


Manage your Insurance

Whether you're looking to request a change to your policy, renew your insurance, or access your policy documents, do it all online with INSHUR.

Manage insurance


Contact us

Whatever your query, we're here to help. Send us an email, speak to our chat assistant, or find answers to frequently asked questions 24/7 with our helpcentre.

Get in touch

Why INSHUR?

Get on the road faster when you buy with us

Instant cover

Get a quote, choose your coverage and policy length, make your payment, and you're all set. It’s as easy as 1, 2, 3!

24/7 access

Buy, renew, and access your policy anytime. Make changes, review documents, and more through your online Dashboard.

Tailored to your needs

Choose from a range of coverage and payment options for private hire, courier, fast food delivery, and more.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

9K reviews

5-star
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1-star

Asks customers to review

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Rated 5 out of 5 stars

Good skills very motivated and…

Good skills very motivated and cooperative team work and fast reacting to customer satisfaction of quality and a professional service I really appreciate it thanks again of team I shur insurance.

April 10, 2026
INSHUR logo

Reply from INSHUR

Hello Shahzad

Thank you for taking the time to leave us a review. We’re delighted to hear you had a positive experience with the team. Your feedback is greatly appreciated and will help us to continuously improve our services. Thank you for choosing INSHUR.

Rated 5 out of 5 stars

The online application for delivery…

The online application for delivery insurance was so easy and straightforward.

April 10, 2026
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Reply from INSHUR

Hello Sunny P. Okhiria

Thank you for leaving us a great review. We appreciate your feedback, which helps us continuously improve our services. Thank you for choosing INSHUR.

Rated 5 out of 5 stars

One of the quickest quotes easy and…

One of the quickest quotes easy and simple no time wasting..reasonable 👌

April 10, 2026
INSHUR logo

Reply from INSHUR

Hello SOHAIL

Thank you for leaving us a review. It’s great to hear you’re happy with the service you received. 

Have a good day!

Rated 4 out of 5 stars

Very good

Very good insurnce capany good custmer service

April 10, 2026
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Reply from INSHUR

Hello Jozsef

Thank you for leaving us a great review. We appreciate your feedback, as it helps us improve our services.  We’d like to know what we could do next time to earn an extra star!  Feel free to reach out to us at help@inshur.com (mailto:help@inshur.com)

Rated 5 out of 5 stars

Everything

Everything

April 14, 2026
INSHUR logo

Reply from INSHUR

Hello Yousef Abdalah

Thank you for taking the time to leave us a review. We’re delighted to hear you had a positive experience with us! Your feedback is greatly appreciated and will help us to continuously improve our services. Thank you for choosing INSHUR.

Rated 5 out of 5 stars

Good

Good service

April 14, 2026
INSHUR logo

Reply from INSHUR

Hello RAVITEJA

Thank you for leaving us a review. It’s great to hear you’re happy with the service you received. 

Have a good day!

Rated 5 out of 5 stars

Quick and fast

April 10, 2026
INSHUR logo

Reply from INSHUR

Hello Ernest

Thank you for taking the time to leave us a review. We’re delighted to hear you had a positive experience with us! Your feedback is greatly appreciated and will help us to continuously improve our services. Thank you for choosing INSHUR.

Rated 5 out of 5 stars

Super easy

Super easy
Very fare
I felt.. good price
Best from all other insurance

April 10, 2026
INSHUR logo

Reply from INSHUR

Hello Azar

Thank you for leaving us a great review. We appreciate your feedback, which helps us continuously improve our services. Thank you for choosing INSHUR.

Rated 5 out of 5 stars

Great service

April 9, 2026
INSHUR logo

Reply from INSHUR

Hello Mr Ali

Thank you for taking the time to leave us a review. 

We’re delighted to hear you're happy with our service!

Rated 4 out of 5 stars

Inshur is fast and intuitive

Inshur is fast and intuitive. It is expensive though, that's why the 4 stars.

April 13, 2026
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Reply from INSHUR

Hello Narcis Pusta

Thank you for leaving us a great review. We appreciate your feedback, as it helps us improve our services.

Rated 5 out of 5 stars

Excellent service

Excellent service

April 13, 2026
INSHUR logo

Reply from INSHUR

Hello Harvy Sangha

Thank you for leaving us a review. It’s great to hear you’re happy with the service you received. 

Have a good day!

Rated 5 out of 5 stars

Very good service

Very good service

April 13, 2026
INSHUR logo

Reply from INSHUR

Hello Wahab hussain

Thank you for leaving us a great review. We appreciate your feedback, which helps us continuously improve our services. Thank you for choosing INSHUR.

Rated 5 out of 5 stars

Good insuranxe

March 14, 2026
INSHUR logo

Reply from INSHUR

Hello Andre D C Santos

Thank you for taking the time to leave us a review. We’re delighted to hear you had a positive experience with us! Your feedback is greatly appreciated and will help us to continuously improve our services. Thank you for choosing INSHUR.

Rated 5 out of 5 stars

Easy to navigate everything

Easy to navigate everything

April 6, 2026
INSHUR logo

Reply from INSHUR

Hello Eliud Gachau

Thank you for leaving us a great review. We appreciate your feedback, which helps us continuously improve our services. Thank you for choosing INSHUR.

Rated 5 out of 5 stars

Best online flexible qoutes for Private…

Best online flexible qoutes for Private Hire Drivers.

April 10, 2026
INSHUR logo

Reply from INSHUR

Hello Ajmal Bakhtani,

Thank you for leaving us a great review. We appreciate your feedback, which helps us continuously improve our services. Thank you for choosing INSHUR.

Rated 1 out of 5 stars

Very bad services you deducted my money…

Very bad services you deducted my money after cancellation without any usage of your services.
The service was pay as you go so why do you deduct my money with using? You called it management fee for what did you manage!

Other services if you cancelled without any usage you get your full payment, you must learn from them.

April 6, 2026
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Reply from INSHUR

Hello Patrick

Thank you for taking the time to leave a review. 

We take our customer's feedback very seriously to help us continuously improve our products and services.

We’d like to take a closer look at your experience with us, but we’re unable to locate your policy with the details provided. Please reach out to us at help@inshur.com (mailto:help@inshur.com) with your policy number and we will address the issues raised in your feedback with you.

Rated 5 out of 5 stars
INSHUR logo

Reply from INSHUR

Hello Dmitrij

Thank you for taking the time to leave us a review. We’re delighted to hear you had a positive experience with us! Your feedback is greatly appreciated and will help us to continuously improve our services. Thank you for choosing INSHUR.

Rated 5 out of 5 stars

I'm using inshur since 3 years it's a…

I'm using inshur since 3 years it's a best insurance company

April 5, 2026
INSHUR logo

Reply from INSHUR

Hello Yousuf

Thank you for leaving us a great review. We appreciate your feedback, which helps us continuously improve our services. Thank you for choosing INSHUR.

Rated 5 out of 5 stars

Friendly customer service and very…

Friendly customer service and very quick job. phone answered so fast.

April 9, 2026
INSHUR logo

Reply from INSHUR

Hello Mansour Farhadi

Thank you for leaving us a review. It’s great to hear you’re happy with the service you received. 

Have a good day!

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