A very good experience with the advisor who was very helpful, friendly and efficient. Water from the kitchen sink wasn’t being taken away and quite expected to have to pay for a call-out but she expl... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to deal with support for q&a. When item went faulty. Gave me tips to check for specific faults before engineer arrived. Managed to sort problem myself, but getting an engineer lined up to do a re... See more
Company replied
Good telephone response from ISE. Put in touch with local kitchen company. Excellent service from engineer. ISE less than year old, had stopped working. Engineer immediately, on phone, said he will or... See more
Company replied
The gentleman at Insinkerator Support (i assume usa) was more than helpful. Helped diagnose the fault in a Evolution Model 100 waste disposal with a faulty magnet contact in the low voltage b... See more
Company replied
Company details
Written by the company
There’s a good reason why the name InSinkErator has been synonymous with food waste disposers for nearly 100 years. After all, we created the world’s first disposer back in 1927 and are proud to be the only manufacturer who can say they have invented, designed and assembled their products in America. What began as a simple idea to help American families dispose of after-dinner food scraps has evolved to a more hygienic and sustainable way to manage many tonnes of food waste every day. Our premium food waste disposers and our collection of instant hot water taps are ideal for upgrading kitchens – improving hygiene and providing convenience.
Excellence in Customer Service
87% of calls answered within 20 seconds*
If something was to go wrong with your InSinkErator product, contacting our Customer Service team is an easy process.
Contact info
Building 2 - First Floor, Croxley Park, WD18 8YA, Watford, United Kingdom
- 0800 389 3715
- insinkerator.uk@whirlpool.com
- insinkerator.co.uk
4.6
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Friendly helpful & patient advice…
Friendly helpful & patient advice backed up with almost instant email confirmation.
July 11, 2025
Unprompted review
Reply from InSinkErator UK
Hi John,
Thank you for your kind words! We're so pleased to hear your positive experience with our customer service team. It's great to know the quick email confirmation made your experience even better.
If there's ever anything else we can help with, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK.
Best wishes,
John
InSinkErator Customer Service
Great customer services
I had a problem with fitting a replacement filter on my InSinkErator so I phoned customer services and spoke to a young lady named Elaina, who was very friendly and helpful. Hopefully she has solved the problem. 😀
July 15, 2025
Unprompted review
Reply from InSinkErator UK
Hi Robin,
Thanks for sharing your feedback! We're glad to hear you're pleased with the assistance from Elena. We'll make sure to share your comments with her and the rest of our team.
Should you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK.
Best wishes,
John
InSinkErator Customer Service
Great customer care and fab product
My first unit failed after only 4 months of use. Insinkerator replaced it without question.
I could not be without my waste disposal unit - far cleaner and sanitary than a food waste bin- and so quiet. Mine is in an open plan kitchen diner and is not at all distracting
July 14, 2025
Unprompted review
Reply from InSinkErator UK
Hi Shazia,
Thank you for taking the time to share your feedback! We're delighted to hear that you appreciate our after-sales support and the product itself.
It's fantastic to know that your food waste disposal has become an indispensable part of your kitchen. We're so pleased to hear that our product contributes to making your kitchen better.
Enjoy your new InSinkErator!
Best wishes,
John
InSinkErator Customer Service
Very helpful knowledgeable staff
Very helpful knowledgeable staff. Faulty connection connector was replaced for my hot water tap. Service second to none.
July 14, 2025
Unprompted review
Reply from InSinkErator UK
Hi Robert,
Thanks for sharing your feedback! We're glad to hear you're so pleased with the assistance. It's great to know we've been able to help you with the replacement connector.
Should you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK.
Best wishes,
John
InSinkErator Customer Service
Customer Service
The customer service agent was incredibly knowledgeable and helpful in respect of a query on a hot water Insinkerator, I can`t recommend enough!
July 14, 2025
Unprompted review
Reply from InSinkErator UK
Hi Nigel,
Thanks for sharing your experience! We’re thrilled to hear that our representative was able to assist you satisfactorily with your concerns on your InSinkErator hot water tap. We appreciate you recommending our products.
Shoud you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK.
Best wishes,
John
InSinkErator Customer Service
Worthless Guarantee
Item was inspected by engineer and deemed to be user inflicted as a screw had fallen in and pierced the casing so device was condemned EVEN Though the engineer took the Condemned unit with him ( probably to recondition and resell) Was offered opportunity to buy a replacement unit @ £350/400 which I declined as that was more than the original cost. I will revert to scraping waste into the trash. And charged me an additional £170 for the privilege to boot to revert sink back to a standard drain
June 30, 2025
Unprompted review
Reply from InSinkErator UK
Dear Lee,
Thank you for taking the time to share your experience and speak with me today. As we discussed, the warranty covers quality-related issues, and unfortunately, the screw that had fallen and lodged inside is not within that scope.
That said, we truly value your feedback and take great pride in providing excellent customer service. I’ve taken the necessary steps to help improve your experience moving forward.
We appreciate your understanding and look forward to hearing from you once your concern has been resolved.
Kind regards,
Eugene
InSinkErator Customer Service
Helpful customer support line
I bought an Insinkerator 460 but couldn't get it to power on. I phoned the customer support number shown on the side of the unit and they answered quickly and explained I needed to hook up the air switch to activate it and then remove it (we don't need it). The air switch was missing in the box so they have arranged to post out a new one.
July 10, 2025
Unprompted review
Reply from InSinkErator UK
Hi Paul,
Thanks for your feedback! We’re sorry to hear that the air switch is missing, and we’re glad to hear our customer service representative was able to quickly assist you with the troubleshooting and arrange for a replacement part to be sent out.
Should you need further assistance, please feel free to contact us at https://support.insinkerator.com/app/ask_UK.
Best wishes,
John
InSinkErator Customer Service
Excellent service
Excellent service. The guy I spoke to was really helpful. Our hot water tap started leaking after around 3.5 years of use. No question or quibble, the tap has been replaced under warranty within weeks. Excellent service from the customer service team and the fitter.
July 10, 2025
Unprompted review
Reply from InSinkErator UK
Hi Kathryn,
Thanks for sharing your feedback! We’re delighted to hear you’re satisfied with your overall after-sales experience. We strive to provide exceptional customer support, and your kind words are truly appreciated.
Enjoy your new InSinkErator!
Best wishes,
John
InSinkErator Customer Service
Excellent help on the phone
Excellent help on the phone. Knowledgeable and patient
July 8, 2025
Unprompted review
Reply from InSinkErator UK
Hi Robert,
Thanks for your feedback! We're glad to hear you received outstanding phone support from one of our representatives.
Best wishes,
John
InSinkErator Customer Service
Good quick service from tech support…
Good quick service from tech support dept.
July 3, 2025
Unprompted review
Reply from InSinkErator UK
Hi Johnson,
Thanks for your feedback! We're delighted to hear that you're pleased with the service. We strive to provide excellent support to our customers, and your comments meant a lot to us.
We appreciate you taking the time to share your experience.
Best wishes,
John
InSinkErator Customer Service
Tip-top technicians talked me through.
The technician talked me through the possible reasons the garbage disposal unit was not working, telling me what to look for on each part of the unit. The problem was totally solved.
July 1, 2025
Unprompted review
Reply from InSinkErator UK
Hi Paul,
Thanks for sharing your experience with us! We’re delighted to hear our representative was able to clearly explain the issue and assisted you with the troubleshooting. It’s great to know the issue was completely resolved over the phone.
Should you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK.
Best wishes,
John
InSinkErator Customer Service
Check instructions make sense
I ordered an upgrade to an old model. The item was well packaged with every extra though not all needed,
Very comprehensive instructions but after two hours of trying to sort out the air switch connection realised the instructions with no model indication was fir the wrong model. Do not leave the instruction to the seller but put it with the goods at the point of packaging.
July 2, 2025
Unprompted review
Reply from InSinkErator UK
Hi John,
Thank you for your feedback. We sincerely apologise for any inconvenience you experienced due to receiving the incorrect installation manual. We understand how important clear and accurate instructions are for a smooth installation, and we regret that we fell short in this instance.
We take your feedback seriously and we will share your comments to the appropriate team. We’re glad that our representative was able to assist you by sending the correct ICU manual.
Should you need further assistance, please feel free to contact us at https://support.insinkerator.com/app/ask_UK.
Best wishes,
John
InSinkErator Customer Service
Good advice
Answered the phone instantly, great advice that cured the problem straight away about 4 flashing leds.
Why not put the information on the website instead of saying phone for advice.
June 26, 2025
Unprompted review
Reply from InSinkErator UK
Hi Linda,
Thank you for your feedback! We're thrilled to hear that our immediate phone support and advice helped you resolve the issue straight away. It's always our goal to provide prompt and effective solutions.
We appreciate your suggestion and we understand how convenient it would be to find this information readily available online. We are continuously working to enhance our online resources and expand the troubleshooting content on our website. Your feedback is invaluable as it helps us prioritize and identify the most impactful improvements for our customers.
In the meantime, please don't hesitate to reach out if you have any further questions or need assistance. We're always here to help.
Best wishes,
John
InSinkErator Customer Service
Didn’t answer my question about service…
Didn’t answer my question about service cost call out and cut off the conversation before it was finished. Unresolved
June 25, 2025
Unprompted review
Reply from InSinkErator UK
Dear Adrian,
Thank you for your feedback. We’re sorry to hear about the issue, and we will carefully review this internally. We've sent you a request for more information, and we’d appreciate your response. We will get in touch to discuss how we can resolve the issues for you.
For any questions or concerns with your InSinkErator products, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK.
Best wishes,
John
InSinkErator Customer Service
My INSINKERATOR was a month out of…
My INSINKERATOR was a month out of warranty but leaking from the base of the unit. This unit was a replacement for an earlier one which developed exactly the same problem and I paid a reduced amount for its replacement. Having explained the circumstances and provided evidence of my purchase the CUSTOMER CARE team quickly reviewed my case and agreed that INKSINKERATOR would replace the unit at no cost to me. The replacement has was delivered three days later which I think is outstanding service.
June 19, 2025
Unprompted review
Reply from InSinkErator UK
Hi Fed,
Thanks for sharing your experience! We're sorry to hear about the issue with your InSinkErator, and we're glad that we've been able to assist you quickly and provide a satisfactory resolution. It's great to hear your replacement arrived promptly and that you were happy with the service.
If you need any further assistance in the future, don't hesitate to reach out to us at https://support.insinkerator.com/app/ask_UK.
Best Wishes,
John
InSinkErator Customer Service
The advice given on the phonev mended…
The advice given on the phonev mended my waste disposal so very grateful
June 16, 2025
Unprompted review
Reply from InSinkErator UK
Hi Helen,
Thanks for sharing your experience! We're delighted to hear it only took a phone call to get your food waste disposal up and running again.
Should you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK.
Best wishes,
John
InSInkErator Customer Service
Outstanding service and product!
June 5, 2025
Unprompted review
Reply from InSinkErator UK
Hi Philip,
Thanks for sharing your feedback! We're glad to hear you're satisfied with your overall experience with us.
Should you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK.
Best wishes,
John
InSInkErator Customer Service
Finding an engineer
On website, couldn't find any link to find a local engineer for a repair.
Had to go to chat which was awfully slow.
June 13, 2025
Unprompted review
Reply from InSinkErator UK
Hi C. Clarke,
Thank you for taking the time to share your feedback. We apologise for the inconvenience you experience while trying to locate a service engineer. We understand how important it is to access support quickly and efficiently, and we are actively working to make this process easier.
Our aim is to give the best possible service to our customers and we often find that troubleshooting with one of our customer service team members will resolve the issue. If a solution can't be found remotely, we then refer to a service engineer. Therefore, we don't publish our servicers details on the website.
We appreciate your comment on our chat response time and we're sorry to hear it was slower than expected. Please know that we're reviewing this to enhance the overall experience.
Thank you for your input, as it helps us identify areas where we can improve.
Best wishes,
John
InSinkErator Customer Service
very helpfull
very helpfull. put us in touch with the very person to
solve our problem.
June 11, 2025
Unprompted review
Reply from InSinkErator UK
Hi Brenda,
Thanks for your feedback! We're glad we could point you in the right direction and help get the issue resolved. Should you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK.
Best wishes,
John
InSinkErator Customer Service
Was able to deal with my issue quickly
June 10, 2025
Unprompted review
Reply from InSinkErator UK
Hi Richard,
Thanks for your feedback! It's great to hear we've been able to assist you swiftly with your concerns.
Should you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK.
Best wishes,
John
InSinkErator Customer Service
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