A very good experience with the advisor who was very helpful, friendly and efficient. Water from the kitchen sink wasn’t being taken away and quite expected to have to pay for a call-out but she expl... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to deal with support for q&a. When item went faulty. Gave me tips to check for specific faults before engineer arrived. Managed to sort problem myself, but getting an engineer lined up to do a re... See more
Company replied
Good telephone response from ISE. Put in touch with local kitchen company. Excellent service from engineer. ISE less than year old, had stopped working. Engineer immediately, on phone, said he will or... See more
Company replied
The gentleman at Insinkerator Support (i assume usa) was more than helpful. Helped diagnose the fault in a Evolution Model 100 waste disposal with a faulty magnet contact in the low voltage b... See more
Company replied
Company details
Written by the company
There’s a good reason why the name InSinkErator has been synonymous with food waste disposers for nearly 100 years. After all, we created the world’s first disposer back in 1927 and are proud to be the only manufacturer who can say they have invented, designed and assembled their products in America. What began as a simple idea to help American families dispose of after-dinner food scraps has evolved to a more hygienic and sustainable way to manage many tonnes of food waste every day. Our premium food waste disposers and our collection of instant hot water taps are ideal for upgrading kitchens – improving hygiene and providing convenience.
Excellence in Customer Service
87% of calls answered within 20 seconds*
If something was to go wrong with your InSinkErator product, contacting our Customer Service team is an easy process.
Contact info
Building 2 - First Floor, Croxley Park, WD18 8YA, Watford, United Kingdom
- 0800 389 3715
- insinkerator.uk@whirlpool.com
- insinkerator.co.uk
4.6
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great bit of kit
Great bit of kit, don't know how we managed without one! Get the one that does pretty much everything and say goodbye to the stinky food caddy. Noise level is acceptable. Only used support once (chat) and that was quite smooth.
August 12, 2025
Unprompted review
Reply from InSinkErator UK
Hi Sanj,
Thanks for sharing your experience! We're thrilled to hear how your InSinkErator made such a positive difference in managing your food waste and keeping your kitchen clean. It's great to know you found our after-sales support reliable.
Best wishes,
John
InSinkErator Customer Service
Prompt repair made in very good time.
July 30, 2025
Unprompted review
Reply from InSinkErator UK
Hi David,
Thanks for your feedback! We're glad to hear you're pleased with the timeliness of our service. Should you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK.
Best wishes,
John
InSinkErator Customer Service
Good customer service & product
There was a part missing from the connection kit, I contacted them and without any problems they happily sent out a replacement.
August 7, 2025
Unprompted review
Reply from InSinkErator UK
Hi Gary,
Thanks for your feedback, and we're sorry to hear about the missing part. It's great to know we've been able to assist you smoothly in sending out the replacement part.
Best wishes,
John
InSinkErator Customer Service
Gave me the information I needed…Pleasant and efficient after sales support.
Gave me the information I needed quickly, efficiently and politely in a very friendly and welcoming manner.
August 7, 2025
Unprompted review
Reply from InSinkErator UK
Hi Geoff,
Thanks for sharing your feedback! We're delighted to hear we've been able to assist you effectively and that you had a pleasant experience with our customer service team.
Should you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK.
Best wishes,
John
InSinkErator Customer Service
The filter provided by Insinkerator was good but..
The filter provided by Insinkerator were excellent - however, as I found to my cost when you replace them they can cause issues with the water tank itself and this caused it to crack and leak (what they don't tell you is the issue with pressure and you should release that first, turn off the water supply etc etc ) so a costly replacement tank was obtained and fitted by Peter Bray (who was excellent) so I now have in effect a new system that is working beautifully! So let down was the instructions on replacing the filter but it was an old system so getting a new one wasn't a deal breaker for me...but might be for someone else. Peter gets 5 stars!
July 23, 2025
Unprompted review
Reply from InSinkErator UK
Hi Rob,
Thanks for sharing your feedback. We're sorry to hear you've had to replace the tank in the process of changing the filter. While we're glad to know your new system is working great, we understand the unexpected cost for a new tank can be frustrating.
We truly appreciate your feedback regarding the filter replacement instructions, and we'll be sure to forward your comments to our team managing this concern for review. We're glad you're happy with the filter, and the fitter.
Best wishes,
John
InSinkErator Customer Service
Waste disposal
We logged a call after our waste disposal stopped working. We were advised that it will need replacing under warranty and that it had to be ordered. We got a call when the part arrived and the engineer called out on a Saturday morning and fitted it and took away the faulty unit. Highly recommend this company and the staff were extremely helpful
August 2, 2025
Unprompted review
Reply from InSinkErator UK
Hi Gavin,
Thanks for taking the time to share your experience! We're glad to hear that our team was able to assist promptly and that your unit was replaced under warranty.
We truly appreciate your kind words, and your recommendation means a lot to us!
Best wishes,
John
InSinkErator Customer Service
Query handled extremely well
August 4, 2025
Unprompted review
Reply from InSinkErator UK
Hi Chris,
Thanks for sharing your feedback! We're glad to hear you're so pleased with the resolution of your concern. Should you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK.
Best wishes,
John
InSinkErator Customer Service
"Happy to help" approach
"Happy to help" approach. Took the time to look up the required information without first having to pass through multiple security checks to just find an answer to a simple question.
Call back option was very much appreciated and quick too.
August 4, 2025
Unprompted review
Reply from InSinkErator UK
Hi Stephen,
Thanks for sharing your experience! We're glad to hear you're pleased with how smooth and easy our process is in addressing your concerns. Should you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK.
Best wishes,
John
InSinkErator Customer Service
quick responsive knowledgeable guy…
quick responsive knowledgeable guy fixed the switch in a few minutes and advised about future issues,
August 2, 2025
Unprompted review
Reply from InSinkErator UK
Hi Peter,
Thanks for your feedback! We're glad to hear you're satisfied with the speedy resolution of the issue and the recommendation from our representative. Should you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK.
Best wishes,
John
InSinkErator Customer Service
Cannot recommend highly enough
I love this company. You can speak to a human who is empathetic, clear, patient and knowledgeable. I’ve rung several times over the last couple of years asking about weird noises from the waste disposal to which model suits me best (when it had finally after 20 years died) and then which hot water tap to fit.Great news was our plumbers were here and saw what amazing service I got. Hopefully they will also spread the word
July 31, 2025
Unprompted review
Reply from InSinkErator UK
Hi Sally-ann,
Thanks for your wonderful feedback! We're thrilled to hear how much you value our service and that our team was able to support you satisfactorily over the years. It's always been our goal to provide excellent customer service, and your comments are a testament to our aspiration.
We're especially pleased your plumbers got to see the experience firsthand too! We truly appreciate you recommending our products and for being such a loyal customer for over 20 years and counting.
Enjoy your new InSinkErator!
Best wishes,
John
InSinkErator Customer Service
Good customer service experience
Had to call to customer service to enquire about my hot tap spare part and service and Billy was very helpful, quickly identified the part needed, advised on the supplier and recommended an authorised repair service. Thank you very much!
August 1, 2025
Unprompted review
Reply from InSinkErator UK
Hi Yulia,
Thanks for your feedback! We're delighted to hear that Billy was able to assist you efficiently and provide the support you needed. We'll be sure to share your appreciation with him and the rest of our team.
Should you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK.
Best wishes,
John
InSinkErator Customer Service
Quick & efficient
Very well turned out operative.
Quick & efficient.
LPR
August 1, 2025
Unprompted review
Reply from InSinkErator UK
Hi Laurence,
Thanks for your feedback! We're glad to hear you're happy with your recent contact, and we've been able to assist you effectively. Should you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK.
Best wishes,
John
InSinkErator Customer Service
Our insinkerator tap was only reaching…
Our insinkerator water tank the black one, was only reaching 65 degrees, phoned them to say what was wrong, only to be told that they would send out another one, with the remaining warranty, which is about 3 weeks, so the new one doesn't have any warranty, and they didn't have it in stock, would be another week till they got them back in stock, I thought there would be another years warranty on the new one. Not happy
Just phoned the Uk branch and there not budging on the warranty, I told him it was the third one we have had over the years, won't be buying another.
July 28, 2025
Unprompted review
Reply from InSinkErator UK
Hi Gordon,
Thank you for your feedback. We're sorry to hear about your experience, and we appreciate your time on the phone.
We're pleased to have assisted you, your cooperation gave us an opportunity to further understand your concerns and provide a suitable resolution to the issue.
Should you need assistance with your InSinkErator products, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK.
Best wishes,
Eugene
InSinkErator Customer Service
Couldn't be more helpful
July 30, 2025
Unprompted review
Reply from InSinkErator UK
Hi Janet,
Thanks for sharing your feedback! We're delighted to hear we've been able to assist with your concerns effectively. For any questions or concerns with your InSinkErator products, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK.
Best wishes,
John
InSinkErator Customer Service
Great service
July 25, 2025
Unprompted review
Reply from InSinkErator UK
Hi David,
Thank for your feedback! We're glad to hear you had an excellent experience. If there's anything else we can help with, feel free to reach out to us at https://support.insinkerator.com/app/ask_UK.
Best wishes,
John
InSinkErator Customer Service
Efficient service
July 23, 2025
Unprompted review
Reply from InSinkErator UK
Hi Judith,
Thanks for your feedback! We're glad to hear you're satisfied with your InSinkErator experience. Should you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK.
Best wishes,
John
InSinkErator Customer Service
Great guidance from the lady on the…
Great guidance from the lady on the phone
July 22, 2025
Unprompted review
Reply from InSinkErator UK
Hi Brian,
Thanks for sharing your feedback! We're pleased to hear you had an excellent experience with the phone assistance. Should you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK.
Best wishes,
John
InSinkErator Customer Service
A failed water heating tank for hot water dispensing.
We have been using the hot water taps for some years now and have found them extremely useful.
Our latest hot water tank stopped working after less than three years despite looking after it as per the instructions. I attempted to get it working following the instructions in the manual and online, but failed to get it to work, so I eventually called the helpline who told me that our particular model was several years old, which we obviously knew. We were told that there were no new ones in stock and that we would have to wait several weeks for them to become available. However, we were sent a discount code to buy a new one from InSinkErator. We decided that we could not wait, so have ordered a new one from a different supplier.
Although we are happy with the tanks while they are working we were extremely disappointed that this one did not last very long and that there was nothing that the company to do to help us other than offer us a discount code. We are hoping that the new one will last longer.
As a result of my review, I was contacted by the team at InSinkErator who were very apologetic and also very helpful and are sending me the water filters as described in their rely to my initial review. Thank you.
July 21, 2025
Unprompted review
Reply from InSinkErator UK
Hi Ivan,
Thank you for your feedback. We’re sorry to hear that your tank has stopped working and that you were unable to use the discount. We truly appreciate you taking the time to speak with us this morning, and we hope we’ve been able to improve your experience.
As discussed, we recommend using only genuine InSinkErator F-701R filters in hard water areas. Replacing them at least every six months, depending on your usage, helps ensure optimal performance and protects your hot water system.
For any questions or concerns with your InSinkErator products, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK.
Best wishes,
John
InSinkErator Customer Service
Quick and helpful response
Quick and helpful response. Missing part now on its way.
July 21, 2025
Unprompted review
Reply from InSinkErator UK
Hi Kenneth,
Thanks for your feedback! We're glad to hear you're satisfied with your after-sales experience, and we've been able to help in sending the part you need.
Should you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK.
Best wishes,
John
InSinkErator Customer Service
Very helpful and a stress free call…
Very helpful and a stress free call which answered all my questions.
July 16, 2025
Unprompted review
Reply from InSinkErator UK
Hi Jonty,
Thanks for sharing your feedback! We're so pleased to hear that your after-sales experience with us was smooth and easy.
Should you need any additional assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK.
Best wishes,
John
InSinkErator Customer Service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.